International quality system: ISO standards. ISO International Standards System (ISO) and its requirements Iso 9001 international quality standard

ISO certification is understood as a certain set of standards, the demand for which is manifested in the creation and modernization of systems aimed at ensuring quality management. Such systems ensure that all stages of production or service delivery are properly controlled. This refers to the control of the full set of components of such processes: documentation, materials, resources, etc.

Our experts will help you quickly get the ISO certificate. You provide a minimum package of documents and we get to work without prepayment. For 7 years, we have issued 14,000 documents for 3,500 companies in Russia, Belarus and Kazakhstan.

Certification of the mentioned systems is recognized as a highly effective market instrument. The authority of ISO in the international market is not in doubt, therefore, the certificates issued by this organization are perceived from the point of view of indisputable evidence of the quality of products (services).

ISO certification confirms that the products or services provided are in full compliance with the quality standards that are taken into account throughout the world. The certification itself is provided by an independent expert. Its successful implementation, if compliance with the standards is confirmed, ends with the issuance of an ISO certificate.

The implemented type of certification has repeatedly confirmed its effectiveness, which led to its widest distribution around the world. ISO certificates are also valid in Russia. They are recognized at the level national standards used to evaluate management systems.

Enterprises that receive ISO certificates create a certain set of advantages for themselves, which increases their competitiveness in the market:

• raising the efficiency of almost all business processes against the backdrop of lower production costs. The latter is achieved by reducing the number of intersections of activities, when there is duplication of processes;
• changing the approach to management itself by giving the management system the necessary motivation;
• change in products (services) from the position of increasing its quality;
• optimization of production processes, leading to a reduction in losses due to Low quality products or outright marriage;
• increasing the discipline of employees and their responsibility for the work process;
• transfer of the enterprise to the operating mode based on world standards;
• improving the positive perception of the organization by investment companies;
• growth of benevolence of consumers and expansion into sales markets;
• the possibility of bringing products (services) to the market of Western Europe;
• reaching the level of world prices.

Quality management is a guarantee that the requirements, norms and standards that can ensure the necessary management of the company will be met. This is where ISO certifications with their versatility can help.

Types of ISO certificates

Among the ISO standards adopted in Russia, the following are the most common:

• ISO 9000 is a guideline for the use and selection of a specific quality management system (QMS) based on the parameters that determine the functioning of the company. The series certificate includes the main provisions, an introduction to the system and a glossary of terms used in the standard of this type;
• - clearly defined and strict requirements, the observance of which is assigned to suppliers of products (services). Standards are established for all stages of production: development, design, production, supply, installation and maintenance. Compliance with the standard is confirmed by control checks and product certification;
• ISO 9002 - establishes requirements for suppliers. They must provide a certain degree of efficiency in the production process. The release of high-quality products (services) requires appropriate confirmation;
• ISO 9003 is a system that correlates with the minimum requirements for the supplier, which are presented at the stage of final testing, during control and after certification. This certificate makes it mandatory to carry out tests when the final product is accepted and control the production process;
• ISO 9004 - QMS standardization, where the norms and requirements for the implementation and development of such systems come to the fore;
• ISO 10012 - a standard that defines the norms, compliance with which guarantees the release of high-quality equipment in the form of various measuring instruments;
• – requirements for environmental management systems. Compliance with them is imputed to the obligation of the enterprise in order to ensure the protection environment from negative factors arising during production processes or as a result of the provision of services. With the help of this certificate, the parameters of the system are set, on the basis of which responsibility is redistributed, planning and management of the entire volume of available resources required for the implementation of the environmental program at the proper level is carried out;
• ISO 19011 - Guidelines that describe efficient functioning QMS and defining standards for conducting audit programs in relation to environmental management;
• ISO 13485 - Requirements for medical products and related services. This includes the stages of design, installation, production and service;
• – assessment of management systems that ensure safety and labor protection. The presence of such a certificate confirms that the company carries out a wide range of activities aimed at ensuring that the life and health of employees are not endangered. This significantly strengthens the reputation of the company;
• - a food management system that regulates safety standards, and also forms a model for managing and controlling risks that may arise in the food industry.
• - an objective indicator of the assessment of a number of factors that directly characterize the level of trust in a particular company.

Specific ISOs include either all production steps, or just one. Regardless of this, norms are set by which the characteristics of the quality of products (services) are established.

The core provisions of ISO guide the development of relevant standards, which are distinguished by the fact that they have an effective impact on the QMS. This is achieved by following 8 principles that guarantee the success of any enterprise:

1. Accounting for the priority of the client, based on his satisfaction. The company should show interest in cooperation with the end user. A constant analysis of how satisfied he is with the purchased products (services) is required.
2. Understanding the importance of the leadership of a leader who can improve organizational structure companies due to their qualities. It is necessary to have a development strategy and an effective management system. At the same time, the activities of employees should be stimulated by creating an appropriate business environment.
3. Promoting the activity of employees through certain incentives in order to increase the return on their work for the benefit of the company.
4. Company management within a single system, where there is full interaction between management and production.
5. A systematic approach to the functioning of the company, when clearly defined links are established between production processes and structural divisions.
6. Continuous activity to modernize business processes, involving the use of performance assessments regardless of the object: an official or a department, which should be correlated with mandatory control.
7. Making managerial decisions based on actual data. Making adjustments to managerial activity should be based on the real state of affairs. Only this allows you to make the only right decisions.
8. Constantly maintaining relationships with suppliers on a mutually beneficial basis.

Obtaining ISO certificates

The first stage of ISO certification involves the formation of a certain package of documents, including:

• an application, the preparation of which must be carried out in accordance with the established form;
• the statutory documents of the applicant company and the necessary details;
• a schematic representation of the company's departments involved in the production process, supplemented by information regarding their functional responsibilities;
• composition of the company in terms of qualifications of employees, indicating the person responsible for product quality;
• licenses (copies) confirming the right of the company to carry out certain types of activities;
• list of NTD regulating the work of the company.

Obtaining the ISO certification includes preparatory stage. It is necessary to conduct an audit of the management system used in the company. This review of management allows you to identify the extent of non-compliance with European standards. In the future, measures are being taken to reorganize management, taking into account ISO requirements.

After completing the preparation, you can proceed to the direct obtaining of the ISO certificate, which is based on the following algorithm:

• submission of an application, supplemented by the required package of documents, to the certification body;
• studying the provided documentation by experts to understand how the company's management system functions;
• making a decision by the certification body regarding the compliance of the company's QMS with ISO criteria;
• issuance of an international certificate if all conditions are met.

ISO certification brings positive aspects to the company's activities, which strengthen its position in the market. The quality of products is improving, which is ensured by the growth of the qualifications of employees and the optimization of the management system.

International Organization for Standardization ISO

The activity of the international organization ISO is determined by the release of standards. It was founded in 1946. Two companies became the core of the new project: ISA and UNSCC. Although in total the number of its participants was 25 national companies. the Russian Federation took her seat on the ISO board in 2005.

ISO develops and publishes internationally recognized standards. Also, this organization solves the problem of certification. ISO standardizes almost all areas, with the exception of electrical and electronics. The latter is the prerogative of the International Electrotechnical Commission.

ISO conformity assessment applies to products and services, but to a greater extent this applies to QMS. Such certification is carried out exclusively by accredited bodies that have a valid certificate, which serves as evidence of the competence of their actions. In addition to the certification itself, tests and inspections can be carried out. Positive completion of this process leads to the issuance of a certificate of conformity. In Russia ISO certification is purely voluntary.

In any case, ISO guarantees:

• confidence that the consumer will have access to a quality service or purchase a product that will not cause complaints;
• the effectiveness of the QMS, thus contributing to the growth of competitive advantages;
• environmental safety and the preservation of human health.

ISO logo - trademark who has passed the required registration. This fact suggests that its use is not possible by third-party companies and any persons. ISO does not give permission for this. The ISO organization itself does not carry out direct certification activities, so it would be incorrect if its logo were used in this way.

Compliance with ISO requirements is confirmed by authorized certification bodies acting on the basis of an appropriate certificate. It is their logo that can be used by certified companies. Written information to the buyer about ISO compliance is also available. For example, this is done using the counter-label of the product.

ISO certification in relation to management systems is more popular. Standards in this area have been developed for a long time by specialists from many countries. As a result, standards have been developed, adherence to which significantly increases the efficiency of any company. Obtaining such an ISO certificate not only changes the status of the company, but also helps to benefit from the application of global developments in relation to QMS in practice. Regardless of size, companies are learning how to better use resources, improve risk management, and improve product (service) quality, which increases customer satisfaction.

Why get ISO certified

ISO certificates have a positive impact on the efficiency of the company and increase profits. Getting them involves bringing management to a certain standard, following which leads to good performance, which has been tested many times in practice in different countries.

ISO contributes to the facilitation of global trade. Following the proposed standards destroys the existing barriers. Imported products are mostly certified by ISO. Foreign companies actively use this method of recognizing the quality of goods (services). If you are interested in new markets abroad or want to establish yourself where you are now, following international standards will help you with this. As a result, the company is able to receive both internal and external benefits.

The ISO 9001 quality management system is one of the items in the ISO 9000 series. The latter is an international system that regulates quality management in an enterprise. It consists of many parts, each of which has its own task. For example, ISO 9000 itself can be described as a collection of management definitions. And ISO 9001 contains advice for practical application.

What is ISO 9001 Quality Management System for?

Any fact must be confirmed officially, and in our time it is customary to have a “piece of paper” for everything. So here are the businesses that have passed special test receive ISO 9001 certification.

What is it for? In truth, this document will give little to IP Vasechkin, who sells clothes on the market. This certificate is only required if your customers or suppliers are interested in it. In some business areas, ISO certification is mandatory. This applies to the economic and public spheres.

! An interesting fact is that for a large number of consumers, the inscription on the package "compliance with ISO 9001" increases the level of confidence in the company. Many believe that this certificate is a guarantee of the quality of the product. Although this is not true - the standard only guarantees the presence of work on quality in the enterprise, and nothing more.

Many firms today use ISO certification as a means of competition. For some, this allows best conditions cooperation with partners, others use it as a PR tool.

What does ISO 9001 say?

ISO 9001 2008 (latest version) is optional. But still, in order to obtain a document confirming compliance with these regulations, the company will need to work hard.

For example, the basic principle of management and the ISO standard is the simple truth: Plan, Implement, Control, Analyze (PDCA). This means that all actions of your enterprise must be clearly planned and implemented. Implementation should take place under strict control, as a result of which an analysis of the work done is carried out. If something did not work out or more perfect ideas appeared in the control process, then it is necessary to make changes to the plan and again the same circle: implementation, control, analysis.

Everything would be fine, but how will the commission know that you have a similar scheme? Of course, again papers. Therefore, every step and every point of this golden rule should be displayed in graphs, tables and other internal documents of your company.

In addition, in the ISO 9001 quality management system there is a provision that the company must have packages of documents that reflect the policy, goals and management of achieving product quality.

Also, the company must have a quality control department and, of course, the heads of this department. Of course, to work on the quality of a product, one cannot do without working with consumer opinion. Therefore, there should be continuous feedback: consumer surveys, analysis of behavioral factors, collection of information.

By the way, one paper about each process will not be enough. All this should be carried out at the enterprise constantly and continuously.

Conclusion

We hope that we were able to clarify the situation. It is up to you to decide whether to receive an ISO certificate of conformity or not. But as practice shows, any preparation for certification has a beneficial effect on the working environment of the company. At these moments, the maximum amount of attention is paid to each process, which allows you to see what was missed earlier and improve the productivity of the company.

You will learn:

• What is the ISO 9001 standard and what are its features.
• How much does it cost and how long does it take to prepare a certificate for a quality management system.

ISO 9001 is the most popular set of international standards in the world, created by the International Organization for Standardization. Despite the fact that all ISO standards are only advisory in nature, in about 100 countries around the world they are used as basic ones. Part of the ISO package has also been approved in Russia, within the framework of official state standards (GOST). The State Committee of the Russian Federation for Standardization, Metrology and Certification (Gosstandart) is a national member of ISO and participates in the work of this organization.

ISO 9001 establishes a minimum set of requirements for quality systems and is used for the purposes certification. One of the main features of this standard is its universality - it can be applied to any kind of activity.

What is the ISO 9001 standard?

ISO 9001, the first version of which appeared back in 1987, is the world's largest standard dedicated to the creation of a quality management system (QMS). It is based on attention to the needs of the client. Requirements and standards have been repeatedly revised and updated, but the main provisions remain unchanged today.

The main task of the QMS is not control the quality of each individual operation or unit of production, but to develop conditions to minimize errors in the work. This approach appeared in the 2008 version of the standard and was developed in the ISO 9001:2015 version.

Formally, the implementation of the ISO 9001 standard is considered voluntary. There are industries, such as the military-industrial complex or the aircraft industry, where the execution of its individual elements, reflected in industry standards, is mandatory.

The standard is based on many concepts and methodologies developed by leading quality management specialists. In particular, the sequence of actions that must be performed during the implementation and operation of the QMS, or the RDCA cycle, was created by the famous American scientist Walter Shewhart.

Based on the provisions of ISO 9001, the company creates a QMS documentation system that regulates all actions that are somehow related to the provision of services and production material goods. Detailed documentation depends on the needs of a particular enterprise, the only condition is that it must comply with the requirements of the standard. The developed documentation should be rotated with strict adherence to all the described procedures. The management of the enterprise should exercise leadership in all major issues. All information important for the successful functioning of the QMS must be carefully studied and analyzed.

• Product certification: mandatory and voluntary, schemes

Features of ISO 9001

The international standard ISO 9001 is based on several fundamental principles:

1. Strict customer orientation. the main objective implementation of the QMS - maximum satisfaction of the needs of consumers and work for the future. The organization should continually conduct research into customer needs and expectations. In the future, the information obtained is used in the production of products.
2. Staff involvement. To achieve all the goals, it is necessary that each employee knows his place in the production of the product.
3. Process approach. QMS includes many interrelated processes. Understanding how this system functions, with all its processes, resources and means, allows the enterprise to optimize its activities to the maximum and obtain an effective result.
4. Improvement. Every organization strives to improve its performance at some stage. This is an inevitable consequence of the reaction to the emergence of new opportunities and changes in external and internal circumstances.
5. Certification. If the manufactured product meets all the requirements, an independent body can provide a certificate of conformity, which will increase the recognition and prestige of the product in the market.

Differences of ISO 9001:2015 from earlier versions

The 9001 standard has been revised several times. After the first version released in 1987, there were updates in 1994, 2000 and 2008. The current version is 9001:2015. It differs from the previous ones in a number of ways:

1. Development of the QMS and setting goals, taking into account external and internal factors, determined for each organization separately.
2. The requirements put forward by all interested parties to the QMS are taken into account
3. A risk-based approach has been introduced in the QMS. The use of formal risk management in identifying opportunities and risks is optional. The method is chosen by the organization itself, in accordance with its own needs.
4. Emphasis on the management of measurements in the QMS as a whole, including in products and in the processes of the organization.

Why standardization is needed

Successful business development requires produce competitive products. Competitiveness is based on continuous development. The competitive struggle is even more aggravated with the advent of globalization: with the expansion of the market, the consumer can purchase products from most world manufacturers. As a result, the manufacturer that can offer a quality product at the lowest price survives on the market.

For more efficient operation of the company, strengthening competitive advantages, searching for new markets and improving the situation in old ones, all areas of activity should be streamlined into single system management. One of them is the quality control system.

Due to the fact that obtaining the ISO-9001 certificate of conformity is voluntary, the vast majority of companies resort to this in order to solve certain business problems. Among other things, the presence of a certificate of conformity allows the company to apply the appropriate certification marking to its product, which affects consumer confidence. Also, the presence of a certificate may become one of the conditions for winning a tender or concluding a contract with foreign firms.

• Blue ocean strategy: how to enter the market with a new product and carve out a niche

Implementation of ISO 9001 quality management system at the enterprise

The ISO TC 176 team that developed the ISO 9000 standards proposed the following procedure for implementing a quality management system according to ISO 9001:

• Try to set goals. Why do you need to implement QMS? Perhaps you want to increase product confidence, reduce costs, reach new level and new market?
• Try to articulate what others expect of you. Others are not just customers, but others can be stakeholders – your suppliers, your organization's shareholders, your staff, the community as a whole.
• Find all the information you need about ISO 9001:
  • General information
  • Supporting information, which can be obtained directly from the ISO website
  • Study the world experience of using ISO 9001. In Russia and the CIS, the necessary information can be found in the magazines "Standards and Quality" and "Quality Management Methods".
• Explore QMS guides:
  • ISO 10006 - Guide to quality assurance in project management
  • ISO 10007 - Configuration Management Guide
  • ISO 10014 - guidance on economic management
  • ISO 10015 - A guide to training and quality management
  • ISO/TS 16949 - studied if necessary. Particular requirements for the application of ISO 9001 in the manufacture of vehicles and auto parts
  • ISO 19011: Guidelines for the verification of a QMS.
• Assess the compliance of your management system with the requirements of ISO 9001. This can be done by yourself or by hiring an external company for a thorough audit.
• Review ISO 9001 requirements related to production activities. Make sure your quality management meets these requirements. In particular, for the following processes:
  • Production and maintenance
  • Procurement
  • Design / development
  • Communication with the consumer
  • Control of means of observation and measurement
• If inconsistencies are found and work processes are further improved, a plan must be made to eliminate them. In the process - to allocate resources, distribute the roles and responsibilities of performers, draw up a work schedule.
• Follow your work plan. Carry out all the developed activities and carefully record the progress according to the schedule.
• Conduct periodic internal reviews and audits. The ISO 19011 standard can be used to create guidelines for auditing and evaluating the qualifications of auditors.
• Decide to what extent you need official certification. There are several reasons for obtaining a certificate of conformity:
  • Satisfying the requirements of the market or consumers
  • Satisfying the requirements of various regulatory organizations
  • Satisfaction of obligations under an agreement with foreign or national partners
• If certification is needed, contact an accredited certification body. After a thorough audit, you will be issued a certificate of conformity of the quality management system with the requirements of ISO 9001.
• Regardless of whether you have a certificate, keep improving and growing your business.

How is ISO 9001 certified?

The final stage of the QMS implementation is obtaining an official ISO 9001 compliance certificate. Certification takes place with the participation of bodies accredited within the framework of a single national system, voluntary systems or an international system. The list of national authorities can be viewed on the Rosaccreditation website. The list of voluntary certification systems is available on the Rosstandart website. If it is planned to conduct in one of the voluntary systems, the parent body itself determines for the applicant one of the accredited certifying organizations.

The legislation does not prohibit the involvement of third-party consulting companies that help with the creation of new control mechanisms, the development of documents and certification. Thanks to professionalism and delayed mechanisms, consulting firms significantly speed up and simplify the process.

Certification can be called an external audit. An independent party evaluates how well the product control system functions in the production. This verification takes place in two stages - a documentary and field assessment by an independent expert of the certifying body and a specialist from Rosaccreditation or another certification system.

If the submitted documents and the activities of the applicant company fully and fully comply with all existing requirements, a certificate is issued stating that the company has created and implemented a QMS.

Terms and cost of obtaining a certificate for a quality management system

The time required for the full implementation of the 9001 quality management system at the enterprise is calculated individually. In most cases, this can take from several months to several years. After implementation, the QMS is assessed for compliance with existing standards, following which a certificate is issued. This stage takes up to two weeks, the exact period depends on the size of the enterprise and the number of employees.

The ISO 9001 certificate is issued either by international rules or national. In the first case, it is issued by an international certification body - for example, TUV Thüringen or Afnor. In the second, accredited certification bodies or voluntary systems. If the company operates exclusively in the domestic market, it is enough to issue a national document. If the plans include cooperation with foreign partners or attracting investments from abroad, the international certificate ISO 9001 is more preferable. Depending on the number of employees of the enterprise, it may take from 15 to 250 thousand rubles to complete the document.

• 5 Rules for Building a Successful Business That Others Don't Know About

ISO 9001 Documentation

One of the main aspects of meeting the international standards ISO 9001 is documentation. The responsibilities of the organization include:

1. Definition of the Quality Policy. It represents the main directions and goals of the enterprise in the field of quality, developed and formally formulated by the management of the organization. In the absence of a detailed policy, the firm's performance in the field of quality is uncertain. In turn, a developed policy enables employees and other stakeholders to get a clear idea of ​​​​how management relates to the quality of the product being released.
2. Definition of Quality Objectives. This is a hierarchical structure. At the top level are the overall goals of the enterprise. Goals are revealed from top to bottom, to the level of divisions, departments, or even individual employees. At the same time, if the ISO 9001 quality system is just being developed, such a level of detail will only hurt: appropriate mechanisms will be required to obtain reliable data on the achievement of goals.
3. Drafting of the Quality Manual- a document that discloses the quality management system. The document may contain or refer to QMS procedures established to manage activities that affect quality within the organization. Serves to facilitate the management of all procedures and activities of the enterprise in the field of quality.
4. Document management of the quality management system. Includes the following steps:
   1. Creation of a document, from its planning to implementation and registration.
   2. Use and storage of the document
   3. Updating, including changes and approvals.
   4. Cancellation, transfer to storage, destruction of the document.
5. Records management. A record is a document that contains results achieved and other evidence of the work done.
6. Internal audits, with the help of which the management of the enterprise controls the compliance of work and results in the field of quality with the requirements of ISO 9001 and the requirements of the enterprise. Results internal audit are carefully analyzed by management and enable the company to declare compliance with the quality standard.
7. Corrective actions. Includes a series of actions and procedures that are taken to eliminate the causes of non-compliance with the quality of the standard. When developing, it should be taken into account that in quality management, non-compliance with the standard is understood as any deviation from the established requirements, both for the worse and for the worse. better side. Therefore, each case is considered separately.
8. Preventive actions.

The form and storage medium of documents do not matter. The degree of documentation of each stage directly depends on the size of the enterprise, the competence of the staff, the complexity of production processes.

Relatively recently, domestic businessmen did not even think about what ISO is and why this system is needed. Naturally, at the same time, no one could even think that obtaining such a certificate would somehow affect the success of the organization itself.

In fact this system standards was created almost 70 years ago, and Russia is one of the members of its board, and most successful global organizations necessarily think about how to meet the established requirements for doing their business.

Dear readers! The article talks about typical ways to solve legal issues, but each case is individual. If you want to know how solve exactly your problem- contact a consultant:

APPLICATIONS AND CALLS ARE ACCEPTED 24/7 and 7 days a week.

It's fast and IS FREE!

That is why any company that is going to operate internationally and at the same time wants to lead successful business should learn about what the ISO standard is and what its requirements are.

The essence and necessity of international standardization

The main task of this organization is the formation of common world standards in various industries and ensuring maximum control over their observance, which should have a positive effect on the general state of world trade. At the moment, ISO committees have already issued thousands of documents that set the quality parameters for almost any industry and direction, and the only exception today is the field of electronics, which at the moment is not yet burdened with any restrictions.

In the process of development of domestic companies and with their attempts to enter international markets, many understood why an ISO certificate is needed, since its absence significantly reduces the possibility of interaction with foreign organizations or makes it basically impossible.

So for modern business compliance with established international standards is the best tool for reducing costs, including minimizing production waste, personnel or managerial errors, as well as restrictions on labor productivity growth.

What is The International Organization for Standardization?

The International Organization for Standardization is an international organization for standardization that was founded in 1947.

To date, members of this organization are 164 countries and more than three thousand technical bodies. The Central Secretariat of ISO is located in Switzerland, and it is a completely independent and non-governmental structure, which is managed only by its members.

From Russia, this organization includes FATRIM or Rosstandart.

There are several types of ISO membership:

The development of the standards of this organization is carried out by highly qualified groups of experts who unite in specialized technical committees, of which more than 250 are registered today.

Varieties of ISO standards

The ISO standard is a specialized document that contains information about which quality characteristics this or that product should have, how management processes should be conducted in the organization, what needs to be taken into account in the production process, the performance of work or services, and so on. In themselves, they are extremely diverse, since in total they cover almost any economic activity.

Series 9000

There are several main types of ISO 9000 series:

It is worth noting the fact that the standards from this series do not refer to the standardization of any products, and include only various methodological or methodological standards with which the company can create the most optimal system for itself. good governance, ensuring the European quality of its work and the constant improvement of competitiveness at the international level.

Other series

As already mentioned, to date, more than 20,000 international standards have already been adopted, so it is almost impossible to consider all of them. Nowadays, with the help of ISO, it is possible to standardize almost any area, from standard file systems in the form of CDs, to the technologies used to support management and make managerial decisions.

Thus, for example, the 12800 standard allows to regulate the procedure for the production of nuclear fuel, while ISO 14000 includes a series of standards by which the environmental management system must work.

Quality Management System 9001

The ISO 9001 standard includes several important principles:

Features of the new 2020 version

For a long time, businessmen from all over the world have regularly turned to ISO, asking about the development of a standard for integrated management systems. In this regard, in 2020, it was decided to revise the ISO directives, which established the basic rules by which standards were developed, adopted and revised. Thus, a separate SL appendix to the directives appeared, in which rather stringent requirements were affixed to the structure, requirement and the main part of the text of standards related to management systems.

Thus, 9001, 14001 and other standards receive a certain similarity, and in the future they will differ from each other only in name and certain additions. Thus, the new SL application has become a full-fledged template for the work of standards creators, who can now fully concentrate their efforts on making requirements for certain disciplines, reflecting their specifics mainly only in chapter 8 of all standards.

Companies, on the other hand, will now be able to choose standards much more easily in accordance with their specifics, without thinking too much about how best to integrate them into a single system.

In addition, it will be easier for auditors to work, who will now only be able to increase their competence in certain sectors of the economy, as well as applicable legal requirements.

How to get a 9001 conformity certificate?

The presence of a certificate indicates that the company operates in accordance with the quality management system, basing it on process approach to business activities.

The presence of this certificate opens the door to the region public procurement, providing access to various industry tenders, as well as providing additional benefits in case of joining self-regulatory organizations.

But the most important thing in this case is that the management system that meets international requirements is classified as highly adaptive, which significantly increases the company's resistance to any negative impacts from the economic environment, as well as to achieve survival in crisis conditions and achieve competitive positions in the market.

In order to obtain this certificate, you will need to apply to any bodies that have passed the appropriate accreditation and go through several stages:

1. Submit an application for certification along with a package of all necessary documents.
2. Conduct a preliminary assessment of the QMS.
3. Complete the training procedure by specialists and managers who are directly related to the company's QMS.
4. Conduct an audit of the QMS.
5. If the organization's activities comply with ISO 9001, obtain a certificate.

The package of documents that accompany the application may also include a number of constituent documents, all kinds of permits and licenses, previously received awards, a list of objects handed over and many other papers.

Safety quality requirements

To date, security assessment information systems is a rather complicated procedure, but, as you know, it is possible, and a number of methods have been developed for this. qualitative methods assessments of the level of security, with the help of which it is possible to obtain at the output not a quantitative, but a qualitative assessment, that is, to determine the compliance of the protection system with a certain class or level. Quantitative assessment methods have not yet been applied in practice.

The use of qualitative assessment methods at the moment can be called the only way how you can get an idea of ​​what the real level of security is for the company's information resources.

The international standard for the security of information systems is called BS 7799 and sets out the rules in accordance with which the process of managing the entire information security companies, regardless of the industry in which they operate.

The security service and the management of the organization work in accordance with the general regulations, and there is no difference in whether protection is provided paper document or electronic information.

Quality Management System (QMS)- part of the management system focused on quality (clause 3.5.4 of ISO 9000:2015), created to develop policies and objectives, as well as processes to achieve these objectives.

The external environment of business organizations is constantly changing, therefore, to ensure the quality of their services, companies must regularly analyze customer requirements, identify processes that contribute to the creation of products that meet customer needs, and also maintain these processes in a manageable state.

With regard to the activities of 1C partners, QMS is a system of methods and technologies that ensures the quality management of implementations and further support of 1C: Enterprise in accordance with the requirements of the international standard ISO 9001: 2015.

It is not only about maintaining the quality of each service or product at the level of compliance with consumer requirements, but also about the mechanism for preventing the possible loss of the established quality level, as well as its continuous improvement.

ISO (International Organization for Standardization) - International Organization for Standardization, a worldwide federation of national standards organizations (ISO member committees). The goal of ISO is the development of the principles of standardization and the design of standards based on them that promote integration processes in various fields and activities.

The standards developed by ISO are grouped into families (series). ISO 9000 is a series of quality management standards designed to help organizations of all types and sizes develop, implement and maintain effective QMS.

A core set of international standards related to quality management was adopted by ISO in March 1987 and has since been updated periodically.

The ISO 9000 series currently consists of the following standards.

• ISO 9000:2015 “Quality management system. Fundamentals and Glossary" - is an introduction to the QMS, as well as a glossary of terms and definitions.
• ISO 9001:2015 “Quality management system. Requirements” - establishes requirements for quality management systems and defines a process-based QMS model.
• ISO 9004:2009 “Managing for the sustainable success of an organization. Approach based on quality management”.
• ISO 19011:2011 "Guidelines for auditing management systems".

All of these documents are called standards, although some of them are guidelines or guidelines and only ISO 9001 specifies the requirements for quality management systems and is the only standard against which external certification can be carried out.

ISO 9001 can be used by any organization, large or small, regardless of the industry. However, it is wrong to assume that this international standard has the task of unifying the management systems of all enterprises. The creation, construction and implementation of any system is always influenced by goals, external factors, products, experience, processes of a particular enterprise. Although 9001 defines what requirements should be implemented in a quality management system, they do not define how an enterprise should fulfill them.

ISO 9001 is based on a set of quality management principles:

Orientation to the consumer (customer). The main focus of quality management is on meeting customer requirements and striving to exceed their expectations. Therefore, the organization should in every possible way focus its attention on the study of the needs and expectations of the consumer for the subsequent implementation of the information obtained in the products. Understanding the current and future needs of customers and other stakeholders contributes to the sustainable success of an organization.

Leadership. Leaders at all levels establish unity of purpose and direction and create conditions in which people are involved in achieving the organization's quality objectives. Achieving unity of purpose, direction, and engagement allows an organization to coordinate its strategies, policies, processes, and resources to achieve goals.

Staff involvement. Realization of the goals set for the enterprise is possible only in the case of adequate behavior of employees at all levels of the organization. It is important for an organization that all personnel are competent, empowered and involved in value creation. Competent, empowered and engaged people enhance an organization's ability to create value.

Process approach. Relevant and predictable results are more effective and efficient when activities are presented and managed as interrelated processes that function as a holistic system. The quality management system consists of interrelated processes. Understanding how this system generates results, including all of its processes, resources, controls and interactions, allows an organization to optimize its performance.

Improvement. Successful organizations focus on continuous improvement. Improvement is important to the organization in terms of maintaining the current level of performance, responding to changes in internal and external conditions, and creating new opportunities.

Evidence-based decision making. The process of continuous improvement should be based on data obtained in the course of objective measurements of the actual state of the quality system and product quality. It is important to understand causal relationships and potential consequences. Facts, evidence and data analysis lead to greater objectivity and confidence in decisions taken. Decisions based on the analysis and evaluation of data and information are more likely to lead to the desired results.

Relationship management. To achieve sustained success, organizations manage their relationships with stakeholders such as suppliers. Since product quality is largely determined by the quality of raw materials, materials and information, achieving quality growth must also be based on establishing mutually beneficial partnerships with suppliers. Achieving sustainable success is more likely when an organization manages relationships with all of its stakeholders to optimize their impact on its operations.

The requirements of ISO 9001 standards have been implemented in more than one million companies in more than 170 countries around the world. The use of ISO 9001 standards ensures that consumers consistently receive products and services good quality, i.e. according to their requirements and expectations.

A successful implementation of the quality management system is confirmed by its certification for compliance with the international standard ISO 9001. The presence of a certificate in a company indicates that the company is well organized, responsibilities and procedures are clearly distributed in it, the work technology is observed, there are operational instructions, documented and known to all personnel, the procedure for monitoring the work performed and, of course, professional and well-trained personnel. In other words, an ISO 9001 certificate indicates that a company's quality system is able to ensure and improve the quality of its products and services.

Certification- provision by an independent body of written confirmation (certificate of conformity) that the product, service or system meets the specified requirements.

Firm "1C" provides voluntary certification of franchising companies according to ISO 9001:2015 and GOST R ISO 9001-2015.

Certification 1C: Franchisee is carried out by certification bodies accredited by ISO. Accreditation- official recognition by an independent body (accreditation body) that the certification organization has the right to carry out certification activities. Accreditation is optional but adds another layer of trust.

The most authoritative and largest international certification organizations - Det Norske Veritas (DNV GL) and Bureau Veritas Certification - have been approved by 1C as QMS certification bodies.

Building a quality management system is enough laborious process. Obviously, not all franchisee firms can approach certification at the same time, due to objective circumstances, such as the structure of the firm, regional characteristics, and staff training. But to build a quality management system or put into operation its individual essential elements, 1C encourages all 1C: Franchisee partners seeking to make their company competitive in the information services market.