Columns TIN and KPP of a foreign organization are not filled in. Why do I need a taxi license for Yandex.Taxi Uber incorrect account number

Uber is a company that has changed the way we look at taxis. It does not use intermediaries between the client and the driver. Thus, anyone can become a driver. You can order a taxi in the Uber service through the application in your smartphone. In this way, the company reduced costs for operators and increased the speed of delivery of the machine to the customer.

What is Uber

Almost every person faced the problem of long waiting for a taxi. On holidays and days of public festivities, it is difficult to call a taxi service, find a free car, and private traders increase tariffs several times. Uber owners came up with the service when they themselves could not leave the conference. Gradually, it went beyond the United States and spread throughout the world.

Uber has changed the traditional way of driving. Ordering a car through Uber does not cause any problems and does not require calls. A large number of drivers work in different parts of the city and quickly come to the call. The nearest car arrives to the client in 5-10 minutes. This is the convenience for passengers.

The service allows anyone with a car to register and earn money in their free time. For many, this has become a part-time job on weekends and free evenings. Some make it their main income, since all you need to start cooperation is a smartphone and a car.

The service came to Russia in 2013. Today, almost everyone knows how to book an Uber ride not only in the capital, but also in small and major cities our country. Such applications have captured a large part of the taxi services market and are gradually replacing traditional companies. They have to adapt to the market and release their own applications.

This suggests that downtime at Uber is minimal. Today the company is a leader in taxi services, so it is beneficial for drivers to register with it. In large cities, new orders are constantly appearing, so you should not worry about downtime during the day.

To attract customers, Uber has developed a system of bonuses. Passengers receive bonus promotional codes for free trips, and drivers receive incentive bonuses when registering in the system.

The main advantage of the system is the possibility of cashless payments. This feature is not implemented in all such applications, so users download Uber.

How to register in the application for a passenger

For passengers and drivers, registration in the application is free. The advantage is that you can start working on the same day, you do not need to take exams and confirm your qualifications. Customers are attracted by the quick delivery of a car, the possibility of paying with a bank card.

Service operates in 500 cities around the world. Therefore, it will be useful to you not only in Russia, but also when traveling. You enter your location and destination, and the app looks for the nearest driver. When he accepts the order, you are sent information about the car and the time of arrival.

Since taxis do not have any identification marks and stickers, the system tells you the color, make and number of the car. So, you can recognize her on the street. After landing, be sure to check the route. If you need to stop somewhere else along the way, let the driver know.

When you have arrived at your destination, the trip is considered completed. Taxi order in Uber is paid in cash or bank card that you linked to your account. To pay in cash, see the exact amount on the driver's app screen.

To evaluate the service, you can leave a review about the trip immediately after its completion. The driver can also evaluate the work of the service. This will help developers improve the system and add the necessary features.

You can download Uber on the Play Market or App Store. You can download the application for ordering a Uber taxi in the search - find the installation file and put it on your smartphone. This takes a few seconds.

To order an Uber taxi, you must first register in the system. You must enter your phone and email address. Both must be real, this will help the driver to contact you if necessary. After that, you must come up with a password, read the Privacy Policy and the Rules for using the system. Then enter your name and select a language.

The app will send you an SMS to verify that the phone number is correct. To pay by card, enter your payment details. Only credit and debit cards are accepted for payment.

The last step is to confirm your registration via email. You need to follow the link in the email and complete the registration. After that, you can order a car from Uber.

By registering in the system, you agree to receive SMS messages, as they are a necessary part of the system operation. You can unsubscribe from messages by writing a letter to Uber support.

You must be at least 18 years of age to order a taxi through Uber. The user is obliged to provide certain personal data and confirm their accuracy. Company rules say that 1 person can only own 1 account and undertakes not to provide login and password to third parties.

It is forbidden to use the application:

• Persons under the age of 18
• Persons using someone else's account.
• For illegal purposes (subject to the laws of the country in which you are located).

It is also prohibited to cause material damage, difficulties, inconvenience and anxieties to the service provider, i.e. the driver.

How to make an order

If you do not know how to order a taxi in the Uber service through the application, read the instructions:

1. In the app, in the Where To field, enter the destination address or select one of the locations previously listed.
2. The system will determine your location using GPS. If you want to change the pickup location, click on the address on the map and enter a new one.
3. At the bottom of the screen, you will see the trip menu. It allows you to choose a car and price.
4. Then book your ride and confirm your pickup location.
5. Make sure the driver has accepted the order. After that, you will see how far it is from you, and after what time it will arrive.
6. Find a car by number and model in the parking lot, ask the driver for the destination.

Order a taxi in advance

Recently, the application has a function to call a taxi for the future. You can order a car that will meet you at the airport or train station after your trip. For everyone who is wondering if it is possible to order a taxi in the Uber service in advance, the answer is unequivocal - yes, this feature is now available in Russia. She works a month ahead.

You choose a 15-minute time slot when you need a car. At the beginning of this interval, the system automatically starts searching for the car. Everything is designed so that the driver has time to take the order and arrive at the destination. In rare cases, it happens that the taxi is not located, the system informs you about this after a 15-minute period.

How to book an Uber taxi in advance:

1. In the "Where to" field on the right, select the car icon with a clock. Set a date and time.
2. Choose a pickup location. It is automatically determined as your current location. You can change the address by clicking on the map.
3. Specify the destination address.
4. Click "Schedule UberX".

Many people wonder if it is possible to order an Uber in advance. This convenient feature is now implemented in the application and is no different from a regular order. The system itself generates a route and offers it to drivers. They confirm the choice and arrive at the specified place by the specified time. All you have to do is find a car and drive.

Before ordering an Uber taxi in advance, determine exact time when you need a car. If you order a taxi to the airport with paid parking, you need to immediately go to the car so as not to overpay.

Cancellations

It happens that you need to cancel the booked taxi. You can do this free of charge before assigning a driver. Then no money will be debited from your card.

How to cancel an order in the Uber app made in advance:

1. Open the main menu of the application and select "Your trips".
2. Check out upcoming trips.
3. Click Change or Cancel.

How to cancel a regular order in a taxi from Uber:

1. On an order that hasn't been accepted yet, click on the white bar at the bottom.
2. Select Cancel. Confirm the action.
3. In an order to which a car has already been assigned, follow the same steps, but remember that the amount of car delivery may be debited for cancellation.

Cancellation of an order in Uber is possible even after the start of the trip. In this case, you need to ask to stop a taxi. He himself will complete the order in the application. If you accidentally canceled an order, at the end of the trip, the driver can click on the cost adjustment.

Common mistakes

Errors in the application may occur already at the registration stage. Check your phone carefully email, which you enter, because without this data you will not be able to use the services.

It is important to enter your card details correctly. If you make a mistake in the numbers, after the trip you may receive the message "There was an error processing your order at Uber." In this case, you need to remove the payment method and add it again.

Important information! If this does not help and you are sure that the data is correct, call the bank to check if your account is working and if international payments are supported in it. Please note that some payment systems are limited in Russia.

Cancellation of an order in the Uber app is possible within 5 minutes from the time the taxi driver accepted the order. In this case, you will not be charged any penalty. If you do not make it within 5 minutes, the amount will be debited from your account to compensate for the time spent.

When ordering a taxi in the Uber service, the amount of the trip is blocked on the account. In case of cancellation, the blocking is canceled and the funds are not debited. But they may be visible as blocked for up to a month from the date of cancellation. To make sure that they remain in your account, you can contact the bank.

Often problems arise when trying to order a car from Uber. This may be due to various reasons:

• You have not verified your phone number or email.
• You have debt for previous trips.
• The service is not available in your region.
• You have entered an incorrect payment method.
• There are no available cars near your location.

Incorrect trip cost

An Uber order fulfillment error is usually related to payment and the cost of the trip. If your route is laid through toll roads, you must pay them yourself on the spot. The fee is not included in the cost of the trip.

If you ordered an Uber taxi to the airport, the taxi number will be indicated in the SMS, but you will have to find it in the parking lot. If you exceed the free waiting limit, you must pay for it yourself.

If the driver asks you to pay tolls, but you know that they are included in the cost of the trip, report it to Uber in the app or on the official website.

Traffic jams, repair work, additional stops along the route may lead to a change in cost. This occurs when the route length exceeds the calculated distance. Then the application will calculate the price of the trip by mileage. Keep in mind that during times of high demand there is an increased rate for services. If the taxi driver made a mistake that led to a change in the cost, report this to technical support.

Ordering Uber guarantees that a car with a clean, pleasant interior will arrive at your place. This is important condition cooperation with the driver. At the same time, the passenger is responsible for damage to property and pollution of the taxi trim. The driver can assess the degree of damage, then a certain amount will be deducted from your card. In this case, you will receive a receipt. If you think that the amount was debited unfairly, contact technical support.

Before ordering a taxi through Uber, you will see the cost of the trip in the application. It is influenced by many factors, so different time it may differ.

When you change the taxi route, the price is reset and the system recalculates it. You can dispute the resulting amount in the "Driver chose a non-optimal route" section.

If during a ride in a taxi ordered through the Uber service, you realize that you have chosen the wrong card for payment, you can change it. To change the payment method for a completed trip when you have reached your destination, please contact technical support. But remember, you can not change non-cash payment to cash.

Serious controversy is raging around the need for a taxi license to work in Yandex.Taxi. What are the legal requirements for taxis and drivers? Do I need a taxi license to work in Yandex.Taxi? Let's try to figure it out. And most importantly: if you want to comment on this issue, write in the comments what you think about the taxi license for Yandex.Taxi.

Where is a taxi license required to work in Yandex.Taxi? License required only in Moscow and Moscow region.

Read also:

Why don't you need a taxi license to work in Yandex.Taxi? In many countries, in particular, in Russia, Yandex.Taxi bypasses the traditionally established laws and the usual state of affairs in the taxi industry. If there are weaknesses in the law, Yandex.Taxi takes advantage of this situation to grow its business faster in new markets and even develop our understanding of the taxi business in general. At the same time, Yandex.Taxi always tries not to go too far and reach reasonable agreements with the authorities and official representatives of the city.

So far, Yandex.Taxi has had to make concessions regarding the taxi license only in Moscow, in other cities Yandex.Taxi successfully manages to circumvent the requirements of the law on taxis, since Yandex.Taxi cars, as it were, are not taxis. On the other hand, this allows Yandex.Taxi to offer jobs to interested drivers without unnecessary obstacles, and therefore, Yandex.Taxi's actions are beneficial both for the city's economy and for the well-being of independent drivers themselves.

Read also:

What are the requirements for a car to obtain a taxi license? Depending on the region, the requirements for a car to obtain a taxi license:

• yellow or white-yellow-gray according to STS
• taxi identification light on the roof.

An organization that has received a taxi license for a car is also required by law to provide:

• control of the technical condition of the machine before leaving the line
• passing a pre-trip medical examination by a taxi driver
• issuance by the driver of a receipt upon payment of the fare by the passenger
• availability of information about the carrier for the passenger
• inspection of the machine every six months.

Read also:

What are the legal requirements for a licensed taxi driver? General driving experience 3 years on the rights.

How is the taxi license in real life? Firstly, Moscow remains the only city where Yandex.Taxi yielded to the demands of the city authorities and requires a license. In any other city, you can safely work without a license. In Moscow, a taxi license can only be obtained for a white-yellow-gray or yellow car; a license is not required for a Business Class car.

In real life, a taxi license for working in Yandex.Taxi can be bought like tomatoes on the market, it takes 9 business days to issue a license. The obtained license does not impose any obligations on the driver, so the license purchased in this way is an absolutely meaningless piece of paper.

However, obtaining a taxi license for a car puts an obstacle in front of the driver if he wants to start working in Yandex.Taxi as quickly as possible and on any car. Due to the mandatory license, many drivers refuse to work at Yandex.Taxi and lose the opportunity extra income. In this sense, the obligation of a license only harms the normal development of the taxi market.

Read also:

What arguments do defenders of the taxi license bring? Defenders of the license argue that compliance with the taxi law improves the safety of passengers, because cars and drivers are additionally checked before work. However, current practice does not support this. It is in Yandex.Taxi that a taxi license does not protect anyone from anything.

The safety of the trip depends only on the prudence of the driver himself, which is regulated by the control of Yandex.Taxi, including through the driver rating system. It seems to me that the supporters of the license are simply using it to artificially maintain high prices for travel and as the last bastion of the fight against large services.

Read also:

Video

Taxi license to work in Uber - video

Attention, traffic police divorce about a taxi license A traffic police officer cannot fine a driver for not having a taxi license. The only way to check is the following:

• a secret shopper places an order and gets into a Yandex.Taxi car, makes a short trip
• at the end of the trip, the passenger pays in cash
• at the end of the trip, the car is met by witnesses, employees of the city transport service and the police
• controllers ask the driver to show the necessary documents
• inspectors draw up a protocol, which confirms the fact of the trip and cash payment
• possible punishment for entrepreneurial activity without a license, only the court appoints. This is a fine of several thousand rubles and potentially confiscation of the car.

The IP is a partner of UBER, a foreign organization that is not registered with the tax authorities in the Russian Federation. UBER provides IP with intermediary services, in terms of establishing contact between the Partner (Driver) and passengers, through a mobile application. This allows Partners (Drivers) to receive orders for transportation services of persons who have placed such an order. The operation of the mobile application is carried out via the Internet. UBER independently withholds its remuneration in the amount of 25% from the Partner's income. The Partner's income per week is 10,000 rubles. UBER income - 2500 rubles. IP for a week calculates the simplified tax system 6% of its income 600 rubles. (10,000 x 6%). IP calculates VAT - 450 rubles. (2500 x 18%).1. How to fill out an invoice. 2. In what period should the IP transfer the calculated VAT from the income of UBER - 450 rubles. to the budget. 3. VAT should be transferred in one payment or 1/3 every month. 3. How to correctly reflect the above operations with accounting entries. 4. Which transactions should be reflected in the VAT tax return for the 1st quarter of 2017. 5. How should these transactions be reflected in the sales book? 6. How to reflect these operations in the book of income and expenses of IP.

Based on the terms of the issue, VAT deduction is not provided for by the contract, respectively, VAT is paid at the expense of own funds.

A detailed situation about the relationship with Hubert is presented below.

1. on line 2 "Seller" - the name of the foreign organization - the seller e-service;

on line 6 "Buyer" - IP

in column 8 - the amount of VAT - 450

Columns TIN and KPP of a foreign organization are not filled in.

2. VAT when paying for the services of a foreign organization must be transferred at the time of settlements with it. Since Hubert withholds the remuneration on his own, VAT must be transferred on the date of deduction

3. One, with each retention of Hubert, as discussed below.

4. In the VAT return, fill out section 2 regarding the amounts payable to the budget - 450 rubles. Register invoice in section 9 with transaction code 06.

5. An example of registration in the sales book http://vip.1gl.ru/#/document/118/32367/?step=279

6. Only income will be reflected in the book of income and expenses. At the same time, there is uncertainty in the legislation on what date the customer’s income arises - in letters dated July 28, 2014 No. 03-11-11 / 36937 and dated November 18, 2013 No. settlement account of the customer, and in the letters of the Ministry of Finance of Russia dated August 22, 2014 No. 03-11-11 / 42017, the Federal Tax Service of Russia dated November 29, 2010 No. ШС-17-3 / 1836, which is the date of receipt to the account of the intermediary.

Accordingly, if you are guided by the first position, then reflect on the date of receipt to your account on the statement. If the second - then for each receipt on the account of Hubert on the basis of copies of the documents that need to be requested from him.

the customer's income arises at the time the funds are received by the intermediary - Hubert - http://vip.1gl.ru/#/document/11/13522/ff8/

That is, for each receipt of payment from buyers.

How to pay VAT when purchasing services of a mobile application for ordering a taxi. The service is owned by a foreign organization that is not tax registered in Russia

If, under the contract, the buyer of services does not withhold VAT from the income of a foreign organization, charge the tax at the estimated rate (18/118). The tax base– the cost of electronic services, increased by 18 percent. Pay the tax to the budget at your own expense.

VAT calculation

Invoice

Within five calendar days after the seller writes off the funds towards his remuneration, draw up an invoice in one copy (letter of the Federal Tax Service of Russia dated August 12, 2009 No. ShS-22-3 / 634). Register it in the sales book.

Alfa LLC has entered into an agreement with a foreign organization that is not tax registered in Russia. Under the terms of the agreement, the foreign organization provides Alfa with the electronic service Order-TAXI. The cost of the e-service is 25 percent of the cost of each taxi ride.

The agreement establishes the following procedure for settlements. The money from the clients of the taxi service is fully transferred to a special corporate account of Alfa, which was opened by a foreign company - the owner of the service. At the end of each trip of Alfa's clients, the foreign company deducts its remuneration from the corporate account. The amount of remuneration is 25 percent of the cost of the trip.

On January 5, Alfa's client ordered a taxi. The cost of the trip was 1000 rubles. The money was transferred to Alfa's corporate account. The foreign organization immediately wrote off its remuneration in the amount of 250 rubles. (1000 rubles x 25%).

On the same day, Alfa's accountant calculated the amount of VAT that Alfa, as a tax agent, must transfer to the budget. The tax amount was:

- 45 rubles. (250 rubles x 1.18 x 18/118).

The accountant drew up an invoice in one copy, in which he indicated:

• on line 2 "Seller" - the name of the foreign organization - the seller of the electronic service;
• on line 6 "Buyer" - Alpha LLC;
• in column 8 - 45 rubles.

Uber passengers complain that if they cancel a trip, the money is not returned to their bank account, but is held to pay for the next trips. But there is a way to get your money back.

If you call a taxi and the driver first agrees and then cancels the trip, you may be charged a cancellation fee. Later, the money will be returned to you, but it will not go to your bank account, but will be linked to your Uber account.

For regular commuters, this doesn't really matter, but it can be a problem for those who don't use Uber regularly or no longer want to use the company's services.

What is the essence of the problem

If the driver cancels a trip, for example because they are stuck in a traffic jam, £5 can be deducted from your account. You can report this situation to Uber, and then the employees will transfer this money to your account with the company. So basically they take £5 from your bank account and link it to your Uber account. Of course, many clients believe that this is wrong. The situation is especially unpleasant if you called a taxi abroad. You will not be able to use the money linked to your account upon your return to the UK. You will either have to forget about your hard-earned money, or wait for the next trip abroad.

How to get money into your bank account

Uber claims that if you do it right, you can get your money back.

If the driver cancels the trip, you go to the app and see the button "Trip cancellation fee problem". Many people click on this button, and then on "My driver canceled the trip." But in this case, you will just link the money to your Uber account.

To return money to a bank account, you need to select the third item in the application: "I would like to return my funds", and then "Another payment problem". Then you should indicate what happened and explain that you want to return the money to your bank account. Refunds will take longer than linking them to an Uber account.

If you have already opened a loan with Uber, you need to contact an employee of the company and ask to transfer money to a bank account. This must be done before the next trip, because otherwise the money will be spent on paying for the trip.

Uber mistakenly withdrew money for a failed trip: how to get your money back updated: May 10, 2019 by: Elena Abdulaeva

#Entering the network #Taking travel orders #How to get to the user #From pick-up to drop-off #Trips to and from the airport

#Entering the network

In most cities, travel demand is highest during weekends, peak hours and evening hours.

Using the map in the partner app, you can compare demand in different areas of the city. This is Uber's "colored" map, where low, high, and peak demand areas are marked with shades of varying saturation.

When you zoom in or out, peak multipliers are displayed. For example, you might see hexagons with multipliers of 1.3, 1.4, or 2.1.

In the partner application, certain areas of the city are marked with yellow, orange and red colors of varying intensity. These colors represent areas with higher current travel demand.

Passengers who have made an order in the area marked with color give their consent to travel at the peak fare. Use this information to earn more money by heading to peak price areas to pick up orders.

For safety reasons, as well as for the convenience of passengers, partner drivers cannot carry their family members and friends during the trip. If you are online, additional passengers are not allowed.

Only those passengers who booked a trip using the UBER app are allowed to be transported. Although we welcome the carriage of passengers with their fellow travelers, only the number of passengers that corresponds to the number of seat belts in the car is allowed to be carried.

For safety reasons, UBER allows partner drivers to install and use in-vehicle cameras.

Please note that in some regions, when recording in or near a vehicle, it is required to notify passengers and obtain their consent to filming.

Even if you use other apps or your phone, your Uber app continues to work. At the same time, GPS data is continuously collected, allowing you to track the progress of trips for the correct calculation of their cost.

#Accepting travel orders

Once you're in your vehicle and ready to take orders, click "LOG IN" on your app.

A pulsating blue horizontal bar at the top of the screen indicates that the app is currently actively taking orders.

When an order arrives, your phone will flash and beep. To accept an order, click anywhere on the screen within 15 seconds.

Nobody likes to wait a long time. To reduce waiting times between trips, the app can automatically send you new orders when you get closer to your current trip's destination.

if you accept new order while the current trip is running, the application returns to the current trip mode until it completes. After you flip the "END RIDE" switch and rate the current customer, the app will direct you to the next customer's pickup location.

In most cities, only users over the age of 18 can create an UBER account and book rides. Younger persons may travel when accompanied by persons 18 years of age or older.

If your city has restrictions for people under 18 years of age and you believe that the trip requester is under this age, you should reject the order. If you doubt that the client has reached the appropriate age, ask him to show a driver's license or ID. If the client is under 18, do not start the trip.

WHAT IS JOURNEY WITH A DESTINATION DRIVER?
In the application, you can specify the desired destination, after which you will receive travel orders only on or near your route. We try to ensure that the pick-up points for these trips are not too far from your route. You can also specify the time at which you would like to arrive at the specified destination.

You can enter no more than two such destinations per day. You cannot set a destination while traveling.

HOW TO SET YOUR DESTINATION AND TIME
1. Click on the menu icon in the upper right corner of the application screen.
2. Press the blue SET DESTINATION button.
3. Enter your destination address and desired arrival time.
4. If you are offline, you will be prompted to sign in. An orange status bar will appear at the top of the screen, indicating that Drive Mode with Driver's Destination is enabled.
5. Your destination will appear on the map as a pin with an asterisk.

We will help you arrive at your desired destination on time by excluding travel bookings at certain times of the day whose destinations are far from the address you provided. Once it's time to hit the road, the app will send you a notification and pick up a ride with a passenger following the same route.

Keep in mind that using this feature will limit the number of orders you receive, as you will only receive requests with routes that are close to yours.

CANCELING OR CHANGING YOUR DESTINATION
If you would like to receive travel bookings for all destinations again, simply click on the orange banner and then on the cross next to the destination address to exit travel mode with the driver's destination.

SAVING YOUR DESTINATION
You can save one destination marked as "Home".
1. Press the blue SET DESTINATION button.
2. Click on the "Add home address" field.
3. Enter an address.

HOW OFTEN CAN YOU SPECIFY YOUR DESTINATION?
You can enter your destination twice a day. If you make multiple trips en route to your destination, they will be counted as one use of your destination. Canceled trips do not affect the number of destinations you can enter.

At 00:00 every day, the available number of destinations is reset to two. If you haven't used your destinations during the day, they don't roll over to the next day. Trips that start before midnight and continue after midnight will only be credited for the previous day. For the next 24 hours, only trip bookings received after midnight are counted.

The number of trips with the driver's destination remaining for the current day can always be checked in the application menu.

Peak odds apply to such trips in the same way as they do to regular trips.

You can find detailed instructions on how to use the "Trip to the specified destination" option in the video at the link below:

When a passenger specifies an address as their destination that is far from the pick-up point far longer than most trips in your city, a "Long Trip" notification appears on your app screen when the order arrives. If for any reason you are unable to make a long trip, please cancel the incoming order so that the application redirects the passenger request to another driver.

Although there is no limit on how far you can travel, a trip may end automatically after a few hours of starting. The application will notify you that the duration of the trip has approached its time limit and will soon be completed.

If the trip ended automatically, your passenger can order a new one to continue on their way to their destination. You should receive this order with an option to confirm it. Please note that we will not be able to recalculate the cost of trips that continue after automatic completion without rebooking.

Our users are counting on you. If you can't meet a client or complete a trip, cancel it using the app:

1. Tap the menu icon in the top right corner to view your current trip.
2. Click CANCEL.
3. The app will ask you to select a reason for canceling.

The comfort of customers primarily depends on the successful start of the trip.

When you arrive at the pickup location, please click "Confirm I've Arrived". This will let the passenger know that you are waiting for them at the pickup point. If the passenger does not show up within 5 minutes of arrival, you can cancel the trip by following the steps below:

1. Tap the menu icon at the top of the screen to view your current trip.
2. Click CANCEL.
3. Next, you need to select the reason for canceling the trip.

We recommend that after waiting for a passenger for five minutes, contact him through the application to clarify how soon the passenger plans to leave. In no case should you start and end a trip without a passenger. It is also unacceptable to call a passenger asking them to cancel a trip, as you have the option to cancel the trip yourself. Please note that due to persistent violations of travel cancellation policies, access to the platform may be restricted.

#How to get to the user

Your driver app has built-in GPS navigation. If you're using your own device, you can also use third-party systems to navigate your Uber rides. You can choose the application that suits you best.

CHOOSE YOUR APP
To set the default navigation app and download similar apps:
1. From the menu of your application, select "ACCOUNT".
2. Press "SETTINGS".
3. Click "Navigation Provider" to make changes.

When traveling, pressing the NAVIGATION button will open the application you have selected in the settings.

Even if you use a third-party service during your trips, the driver app continues to record trip details for correct payment calculation. To return to the Uber app, click on the banner at the top of the screen.

The UBER navigation app uses audio cues. To enable or disable sounds in the app, tap the speaker icon on the navigation screen.

If the sound is turned on but you don't hear any beeps, the sound may be muted on the phone itself.

Your driver app has built-in GPS navigation. To make your work easier, the system includes features such as auto navigation, route view, night mode, lane selection and traffic information.

Available features may vary depending on your city and device. If features are available, they will be present in your navigation system.

AUTO NAVIGATION
Auto-navigation gives you turn-by-turn directions along your route. The function starts automatically when you start your trip.

Disabling auto navigation:
1. Open the "Account" section in the UBER app.
2. Select: Settings > Navigation > Auto Navigation.
3. Turn off the auto-navigation feature.

VIEWING THE ROUTE
With this function, you can view the route of your next trip before starting navigation. Note. Route View is not available on all devices.

NIGHT MODE
Night mode is a special in-app color scheme that turns on automatically when night falls in your area.

Disabling night mode:
1. Open the "Account" section in the UBER app.
2. Select: Settings > Navigation > Night mode.
3. Turn off night mode.
Note. Night mode is not available on all devices.

SELECTION OF THE OPTIMUM TRAFFIC LANE
This function recommends the best lane before starting a manoeuvre. If you notice inaccuracies in the function, let us know by clicking on the link below.

TRAFFIC SITUATION
This feature reports traffic conditions along your route. Yellow indicates medium traffic, red indicates heavy traffic.

CHANGING THE NAVIGATION IN THE APP
To set up a third-party navigation system, follow the instructions at the link below.
HOW TO CHANGE THE NAVIGATION APP

When you accept a ride, the passenger's name appears at the bottom of your app screen.

To contact a passenger:
1. Click on the passenger's name.
2. Select the phone icon to make a call or the text message icon to write to the passenger.

If available in your city, Uber always hides driver and passenger phone numbers to keep personal information private.

Drivers with a 5-star rating point out that it is good practice to contact a passenger only when absolutely necessary. For example:
- waiting at the landing address for several minutes;
- difficulties in finding the specified landing site or the impossibility of driving directly to the landing site;
- problems with finding a passenger.

Please note that the Uber app only allows you to make a call from the phone number that is in your account. If you are having difficulty contacting a passenger through the app, please make sure you have a valid phone number in your account. If your phone number has changed, be sure to update this information in your account.

Once the trip is over, the driver and passenger will no longer be able to contact each other through the app. Please ask passengers to check if any personal items have been left in the vehicle before exiting the vehicle.

If, after the end of the trip, items left by passengers are found in the passenger compartment, let us know by selecting "Travel > Forgotten Item Found > Passenger forgot item in the car" in the application menu. We will help you contact the passenger and arrange the return of forgotten items.

The trip begins with the receipt of the order. Notice the pickup location address and the customer location icon on the map. Typically, this icon clearly identifies the actual location of the client.

When your vehicle is within one minute of the pickup location, the customer is notified. If you and the client cannot find each other immediately after your arrival, send an SMS to the client or call him through the application to let him know that you have arrived.

Try to approach the pick-up point from the side of the street where the customer badge is located, as it may be unsafe to cross the road. If you are unable to drive to the pick-up location from the correct side of the street, please let the customer know. Always follow the rules of the road.

Start the trip only after the client gets into the car and closes the door. UBER recommends that users book a ride only if they are fully prepared for it. Depending on the city, you may be able to cancel your trip by politely explaining the reason to the customer if necessary if the customer did not get into your vehicle within 2-5 minutes of your arrival at the pick-up point. However, the customer may be charged a cancellation fee. This amount is paid to you.

It is recommended that you ask the customer for their name to make sure that the user who made the order got into your car. Check with the client for the destination, ask if they have a preferred route, and only then start the trip.

To facilitate the boarding process, UBER users can transmit accurate GPS data about their location using the built-in navigation system. Thanks to this, you can see not only the address specified by the user, but also his actual location.

This feature allows drivers and users to easily and quickly find each other at the pickup point.

WHERE TO SUBMIT THE CAR?
You need to drive up to the pickup point indicated in the application. If you are unable to locate the customer upon arrival, please contact them to arrange an optimal pickup location.

HOW IS THE CLIENT'S LOCATION DISPLAYED?
The landing site is displayed as a green square. Once you arrive at the pick-up location specified in the app, the customer's actual location is shown in your app as a blue circle.

WHY CAN'T I ALWAYS SEE THE LOCATION OF THE CLIENT?
Uber users are not required to submit GPS location data. If the client's location is not displayed, it means that the client has not enabled this feature.

#From pick-up to drop-off

Drivers and passengers can change the final destination of a trip at any time before the driver moves the button to the End Trip position.

To change the destination, click on the "Enter Destination" line. Enter a new address.

Some addresses use streets with a similar name. It is recommended that the passenger enter their destination address.

Users can add up to two additional stops within a single trip.

Additional stops are marked on the map with black squares, and the final stop is marked in red.

When you arrive at an intermediate destination, a slider labeled "CONFIRM STOP" appears at the bottom of the screen. If you move the slider, the app will automatically show you the path to the next destination.

Slide the End Trip button only when all passengers have exited the vehicle at the final destination.

If a stop is added during a trip, the cost includes the waiting time and additional distance travelled.

The trip ends when you deliver the customer to their destination. After the vehicle has come to a complete stop, slide the End Trip button. In the application, you will be asked to rate the trip.

Stop or park your car as close to your destination address as possible.

Although many customers provide an exact destination address, it is recommended that customers check with customers exactly where they would like to get off. If access to the destination is difficult due to road closures or other reasons, discuss alternative drop off options with the client.

Keep your customers safe on the road. For many customers, it is important that they open the door and help them get things out of the trunk.

Most cities accept cashless payments for trips with UBER. After the trip is completed, the amount of payment is automatically debited from the client's account.

You can offer customers to pay for a trip in cash only in those cities where this option is available in the application.

All tolls and other expenses paid by customers during the trip will be shown on your payroll.

We are committed to ensuring the safety of all users of the Uber platform. If you are involved in a traffic accident, follow these steps:

1. Make sure everyone involved in the accident is safe.
2. If necessary, call the police and ambulance.
3. Contact us.

From the menus select: Travel Issues and Cost Adjustments > An Accident Happened. Then let us know what happened. Please check if you have selected the correct trip and fill in the important information below. A member of our team will contact you to make sure everyone is safe and get the details you need.

#Trips to and from the airport

In Kyiv, drivers and passengers can travel to/from two/s airports/s:
— Kyiv International Airport (Zhulyany);
Boryspil International Airport.

BOARDING AND DEPARTURE OF PASSENGERS AT KIEV AIRPORT

Check-in at the Kyiv airport is free. Please note that UBER does not refund parking fees, including at the airport.
If you have received an order for a trip from Kyiv airport and you need to wait for a passenger for a certain time, you can wait for a client in the area near the airport (not in the paid parking area), where parking fees are not charged.
If the final destination of the trip is Kyiv airport, you can enter the airport territory free of charge and complete the trip there. You have the opportunity to wait for an order for your next trip in the free parking area near the airport.

We remind you that the price for trips to / from the airport Kyiv (Zhulyany) is formed according to the usual tariffs uberX, uberSELECT or uberBLACK.

BORISPIL AIRPORT BORISPOL BOARDING AND DISCHARGING

Check-in at the Boryspil airport is free. Please note that UBER does not refund parking fees, including at the airport.

If the final destination of the trip is Boryspil Airport, you can enter the airport territory free of charge and complete the trip there. You have the opportunity to stay free of charge in the paid parking area near Terminal D for up to 20 minutes.

There is a virtual queue zone for UBER drivers on the territory of Boryspil airport. Orders for trips from Boryspil airport arrive in the order of arrival of drivers at the airport, regardless of the location of the car within the zone. The territory of the virtual queue covers the nearest gas stations, so there is no need to wait for an order in the territory at the exit from the terminal.

If you have received an order for a trip from Boryspil Airport and you need to wait for a passenger for a certain time, you can wait for the client in the virtual airport queue (not in the paid parking area), where parking fees are not charged.

We remind you that the price for trips to/from Boryspil Airport is formed according to the usual uberX, uberSELECT or uberBLACK fares.

About UBER account and payment

#Unable to sign in or online #Change account settings #Update vehicle information #5-star service #Fill in bank details #Travel costs #Promotions #Invite friends #Partners

#Unable to sign in to account or network

If you're having trouble logging into your UBER account, try updating your password first.
Go to t.uber.com/forgot_password. Enter the email address with which your UBER account is registered. We will send you an email with a link to reset your password to the email address you provided.
T.UBER.COM/FORGOT_PASSWORD
If you are unable to log into your account after resetting your password, or if you have forgotten your registered email address, please provide the required information below and we will be sure to help you.
What is the email address associated with your account? (necessarily)
Enter the mobile number associated with your account. (necessarily)

- your geolocation settings are disabled or you have a network problem. See below for troubleshooting tips for common problems.
LOCATION SETTINGS FOR iOS
NETWORK TROUBLESHOOTING
If you still can't sign in, please let us know the details below.
Have you registered more than once? If yes, please list any email addresses you may have used. (necessarily)
Screenshot of error message (optional)
Email address mail

If you're having trouble logging into your UBER partner account, try resetting your password first. By clicking on the link below you will get email with instructions to reset your password.
Please note that the link in the email is valid for a few minutes. If the link expires, you will need to resubmit your request.
RESET THE PASSWORD
If you are unable to log into your account after resetting your password, or if you have forgotten your registered email address, please enter the information below and we will be sure to help you.

If you are unable to log in to the network, this may be due to several reasons:
- your documents have expired;
— you work outside the service area of ​​the city of your registration;
— the new documents you have uploaded are under consideration;
- your version of the application for partners is outdated;
— your account was suspended as a result of an accident or incident;
- Your device has location services turned off or there is a problem connecting to the Internet. See below for troubleshooting tips for common problems.
DOWNLOAD THE LATEST PARTNER APP
LOCATION SETTINGS FOR iOS
NETWORK TROUBLESHOOTING
If you still can't sign in, please use this form to describe your situation in detail.

If you are unable to log in to the network, this may be due to several reasons:
- your documents have expired;
— you work outside the service area of ​​the city of your registration;
— the new documents you have uploaded are under consideration;
- your version of the application for partners is outdated;
— Your account has been suspended due to an accident or other incident;
- Your location services are disabled or you are having a problem connecting to the network. See below for troubleshooting tips for common problems.
DOWNLOAD THE LATEST PARTNER APP
GEOLOCATING SETTINGS FOR ANDROID
NETWORK TROUBLESHOOTING
If you still can't sign in, please use this form to tell us the details.

If you have forgotten or want to change your password, please visit uber.com/forgot-password. Enter your e-mail to which the account is registered.
A link will be sent to this e-mail, by clicking on which you can recover or change your password. Please note that the link will only be active for a few minutes, so please use it immediately after submitting your request.
If the link is inactive, please resubmit your password reset request.

#Change account settings

If you have forgotten your password or need to reset it, you can reset it by following the link below. You need to provide the email address associated with your UBER account.
RESET THE PASSWORD
You should receive an email with further instructions. If you don't receive an email within a few minutes, check your spam or junk folder.

You can change your phone number, email address, profile photo and other information in the partner driver app. Here's how it's done:

1. Select "Account" from the menu.
2. Under your name, click EDIT to view your current information.
3. Click on the pencil icon at the top right of the screen.
4. Enter your account password.
5. Change your phone number, address, or email.
6. If you need to update your photo, select Edit Photo, Take Photo, or Select from Library. It can take up to 24 hours for your profile photo to be verified.

With the app, you can also update your vehicle information. Please note that updated vehicle documents are verified by Uber once uploaded and may not appear in your account immediately.

WHAT IS A DRIVER PROFILE?
With a driver profile, you can tell users about yourself. This is a customizable section that lists your interests, accomplishments, and compliments left for you by users.
WHERE IS MY DRIVER PROFILE?
To view your profile information, open the Account tab in the driver app and click Driver Profile.
WHAT DETAILS ARE INCLUDED IN THE PROFILE?
Your profile contains the following information:
- The number of trips you have made.
How long have you been working as a partner driver.
- Your rating.
- Compliments.
- Words of gratitude for the last 5 trips rated 5 stars (comments left about you by passengers after traveling with you).
- Your badges for achievements as a partner driver.

You can also add the following information:
- Where do you come from.
- Languages ​​you speak.
- Interesting facts from your life.
— Tips for guests of your city.
- A memorable case from the experience of working as a driver.
The partner driver profile only shows comments from trips rated 5 stars.
DO YOU NEED TO COMPLETE YOUR PROFILE?
Answering questions in your profile may be of interest to users, but is not required.
Your partner driver profile already contains your rating, the number of trips you have made, your experience as a partner driver, compliments and words of gratitude from passengers, as well as your achievements. If you have not answered additional questions, only the above information will be displayed.
CAN I CHANGE OR DELETE PROFILE INFORMATION?
To change your answers:
- In the "Account" tab in the application, select the "Driver Profile" item.
- Click on the pencil icon next to any question.
To remove words of gratitude, click on the cross next to the corresponding text.
When you delete a comment on a driver's profile, another comment from the last 5-star trip automatically takes its place. You can delete individual comments, but you can't choose which comments will be displayed in their place.
CAN YOU ADD YOUR QUESTIONS?
It is currently not possible to add your own questions, but you can be creative interesting facts from your life.

If you cooperate with UBER in one of the cities of Ukraine where UBER is present and want to travel in another city, you need to find a partner with whom you want to cooperate in a new city. You can find a list of UBER partners and their terms of cooperation on the Internet.

After you decide on a partner, you need to fill out a form for. Connection to another partner occurs on all days except Monday. If a transfer request is received on Monday, the partner change will take place on Tuesday.

Pay attention to several important points:
1. After changing the city of cooperation, you will need to re-upload the documents to your account. Without the uploaded documents, access to the line will be impossible.
2. Payment for trips that were made before the moment of transferring you to another partner will come from your previous partner, and bonuses and payment for trips made after the moment of changing partner will come from your new partner.
3. In your application, after changing the partner, you may no longer see earnings for trips that were completed before the transfer. At the same time, all data is stored in our system.
4. When the cooperation city is changed, bonus program will be applied to your account within 24 hours.
5. When changing the city, the indicators of the percentage of accepted and completed orders in the new city are not reset.

According to UBER rules, when registering an account, each driver and partner who creates a driver account must provide a real first and last name to identify the driver. First and last name must match the data specified in the driver's license.

Please note that any attempts to manipulate and scam documents uploaded to your account may result in the restriction of access to the UBER service.

If you made a mistake in your first or last name when registering an account, please fill out the form. We will review your request and change your first and last name if necessary.

If you have just become a driver-partner and have not yet added a photo to your profile, just click on the "Go to the line" button. You will be prompted to upload or take a photo. In this case, you do not need to contact support.

If you want to change your profile photo, you need to submit a new one using the form. Once the photo has been verified, it will be added to your profile.

Upload photo requirements:
— portrait photo(not in full growth, the face should be fully visible and occupy 70-80% of the photo).
- Without sunglasses and headgear.
— Good quality and lighting, no glare.
The photo must be taken no later than 6 months ago.

Please remember that this photo will be seen by passengers waiting for you at the boarding address.

#Update vehicle information

To add a new vehicle or update the vehicle information in your UBER account, follow these steps:
1. Go to https://partners.uber.com.
2. Log in to your personal account.
3. Click the "Cars" tab.
4. If you want to add a new vehicle, click Add Vehicle, fill in the required details and upload the documents. If you want to update your vehicle information, select the vehicle you need and upload a new document.
5. Expect activation within 24 hours.
You can check the activation status in the Document Management section.

Your account must contain your personal documents and documents for your vehicle, such as a driver's license and car insurance.

You can download documents at any time in your personal account on partners.uber.com or on the partner driver app.

If you received a notification that one of your documents was rejected, it could be due to the following reasons:
- fuzzy or dark photo of the document;
— the validity period of the document is close to the end;
- not all four corners of the document were included in the frame;
— the document has expired;
- Wrong document loaded.

Watch the video below to learn more about how to upload new documents on the UBER platform.

Drivers who work with UBER must have an up-to-date OSAGO insurance contract for the car that will be used for transportation. When uploading documents for a car, including an insurance policy, please make sure that the photo is clear and the document is visible in full.
To avoid rejection of an uploaded document, check that it meets the following requirements:
- the document must be valid. Check the document's expiration date.
- the insurance policy contains an identification number vehicle and this number matches identification number specified in the technical data sheet.
— the document contains the name and seal of the insurance company.
Please note that we do not accept insurance contracts or insurance invoices as proof of insurance. Participants in hostilities who have benefits and are not required to have an OSAGO agreement, instead of an insurance agreement, upload a certificate of a participant in hostilities.
Unfortunately, without a valid OSAGO insurance contract issued in Ukraine, it is impossible to log into the system.

UBER is concerned about the safety of passengers and drivers. That is why we carefully check the presence of seat belts and the general condition of the car.

If your account is suspended due to missing or malfunctioning belts, please upload up-to-date photos of seat belts or technical inspections to this form. We will check and activate your account as soon as possible.

#5 star service

To see your current rating, select "Ratings" at the bottom of the app's main screen. In addition, you can view customer reviews of trips with you. Passenger comments are always anonymous. We respect the confidentiality of ratings and do not provide information about ratings for specific trips.

PRINCIPLE OF GRADING
Our goal is to make UBER rides safe and enjoyable for everyone. Our dual system Ratings allows passengers and drivers to rate each other.

The rating is set in stars: from 1 to 5. In addition, the passenger can leave feedback on certain aspects of the trip by selecting ready-made options from the list. The passenger is not obliged to evaluate each trip. However, he can rate within 7 days after the ride in the application and within 30 days on riders.uber.com.

Canceled trips are not evaluated.

WHAT IS AN OVERALL ASSESSMENT?
Your overall score (rating) is an average of the last 500 ratings you received from customers. If a passenger rates a trip less than 5 stars and gives reasons that are not related to the quality of your work (for example, too many landings, cost of the trip, UBER app performance), their rating is not taken into account in the calculation of the overall rating.

New partner drivers start with a maximum rating of 5 stars. Until you get at least 100 ratings, your rating may change frequently, as the average will be calculated based on a relatively small number of trips. The more rated trips you have, the less individual ratings will affect your ranking.

GRADES ARE IMPORTANT
We want ratings and reviews to be useful to you. To ensure a high quality of service, we may disable the accounts of partner drivers with consistently low ratings after several warnings.

Events that may occur during a trip cannot be predicted. Circumstances beyond your control may affect your assessment.

We understand that this may be of concern to you. Your overall rating is calculated as an average of approximately 500 trips, so individual ratings do not carry significant weight.

In addition, if a passenger gives a low rating and gives reasons that are not related to the quality of your work (for example, too many landings, the cost of the trip, the performance of the UBER app), their rating does not affect your overall rating.

According to the highest rated driver partners, it is important for customers that:
- the car was in good condition, the interior was kept in order and there were no extra odors;
- you asked about your preferred route to your destination;
- you spoke politely, behaved professionally and respectfully;
- you were professionally dressed;
- you opened the car doors to the passenger;
- you offered water, chewing gum, sweets, etc., as well as a phone charger;
- you helped with luggage and bags if needed.

User ratings and reviews are available in your weekly report. Use it to understand how satisfied customers are with your work.

The percentage of orders accepted is calculated from the ratio of accepted and missed orders while on the line.

Maintaining a high acceptance rate helps make the system reliable and efficient for both drivers and app users. We recommend maintaining a minimum order acceptance rate of 80% and periodically reward drivers with high level accepting orders.

As a reminder, a passenger canceling a trip will never affect your acceptance rate.

#Filling in bank details

UBER calculates payment based on a weekly cycle that starts at 4:00 a.m. on Monday and ends at 3:59 a.m. the following Monday. This means that any trip made after 4:00 am on Monday will be counted on the following week's payroll.

In some cases, when the payroll has a negative balance (a large number of trips for cash) or its amount is less than 400 UAH, the weekly cycle as described above does not end but continues until the moment when the payroll is closed.

Monday: Last week's pay cycle ends and a new cycle begins.

Tuesday: Payments are processed and paid to your partner.

Wednesday: payment is credited by your partner directly to your bank account.

Please note that some banks take additional time to process payments. In this case, funds can only be credited to your account on Thursday evening.

An up-to-date payroll can also be viewed at partners.uber.com. Payrolls include payment for completed trips and reimbursement of tolls.

By logging into the Partner Driver App, you can check the estimated payment amount up to the end of the current weekly cycle (statement period) and see the total payment amount. The estimated payment amount is calculated by adding up the trip payment amounts for the current week (statement period).

Please note that this amount may not include additional payments on promotions, as well as referral bonuses or guarantees. All additional payments are calculated at the end of the current weekly cycle (statement period).

Some customers may pay for trips in cash. In such cases, you must receive payment after the trip and give the exact amount of change.
Upon arrival at the client's destination at the end of the trip, the message "Cash payment" will appear in your application. Please note that there is no indication as to whether the trip will be paid for in cash before you accept your booking.
We recommend that you ask the client at the beginning of the trip whether he will pay in cash.
PAYMENT PRINCIPLE
The cash payment you receive remains with you. The UBER service fee will be deducted from your total earnings. Any tolls you pay while traveling on the route will be added to the cost of the trip, which will be shown in the application when it is completed.
Bonuses will be credited as usual electronically at the end of the week.
The amount you receive will differ from the estimated cost of the trip in the following cases:
1. If during the trip the client applied a promotional code or discount, then the cost you received will take into account this discount. You will receive the rest of the cost at the next payment.
2. If the client has an outstanding balance from the previous trip, then an additional amount will be deducted from him on the next trip. Accordingly, you can receive an amount exceeding the cost of the current trip. The excess will be deducted from your next payout and you will only receive the cost of your trip as a result.
If you pay tolls during a cash ride, they are added to the cost of the ride and included in the total amount your app shows.
CANCELING THE ORDER BY THE CUSTOMER
If a customer cancels an order and a cancellation fee applies, funds will be debited from the customer's UBER account. As a driver, you receive a cancellation fee in the next weekly payout.
WHAT IF A CUSTOMER WANTS TO PAY CASH FOR A TRIP WHICH DOES NOT HAVE CASH?
You are not required to accept cash if this payment method is not allowed on the trip. We recommend that you politely explain that paying cash for a trip that was supposed to be cashless is prohibited by UBER policy.
If a client orders a trip with a non-cash payment, its cost is automatically deducted from the selected payment method linked to the client's account.
PROBLEMS WITH CASH PAYMENT
If you have any problems paying for your trip in cash, please contact us. Click "Trips and Cost Review" in the app menu, select your trip and click "HELP".

#Cost of trips

The amount that is displayed at the end of the trip is calculated by adding the following components:
– base rate: cost of car delivery;
– time: from the beginning to the end of the trip;
— distance: miles or kilometers;
— peak factor (if applicable);
- tolls and other charges (if applicable).
Your ride fee is calculated as follows: ((base fare + time rate + distance rate) * peak rate) - UBER fee + tolls and other charges.
The base fare and rates for time and distance depend on the type of trip and the city where you operate.

We try to make the cost of the trip acceptable for both customers and drivers. The price does not include tips.
After the trip is completed, the client can offer a tip. You decide whether to accept them or not.

The weekly statement shows the total amount of payment, which is directly transferred to your bank account.
The total payment amount is calculated by adding:
— tariff (taking into account the peak coefficient);
– fees for order cancellation;
— discounts (if applicable);
— referral bonuses (if applicable);
- tolls.
Subtracted from the amount:
- UBER fee;
- device subscriptions (if applicable);
- car rental fee (if applicable).
You can view your weekly payrolls in the app, in your profile on partners.uber.com, or via the link below.

The cost of the trip depends on its total duration and the distance traveled. If there is a stopover during the trip, the price includes a fee for the waiting time. The price also includes a charge for the distance traveled to all additional stops along the way to your destination.

If customers ask you to make a stopover on your way to your destination, don't end the trip. Slide the END TRIP button only when the customer has left the car at the final destination.

If you cancel an order or an ongoing trip, you may receive a cancellation fee. The cancellation fee is charged to your payroll. Please note that an UBER fee is applied to the cancellation fee.

Cancellation fees apply in the following cases:
— the passenger canceled the trip order more than 2 minutes after it was issued, while you arrived at the pick-up point on time (within 5 minutes);
— the passenger did not arrive at the boarding point within 5 minutes after your arrival.

If a passenger cancels a ride booking within 2 minutes of you accepting it, no cancellation fee will apply.

Some cities do not have a cancellation fee. The amount of the fee depends on the vehicle class and the city.

Payrolls include all trips in your weekly billing cycle. The cycle starts at 4:00 local time on Monday and ends at 4:00 on the following Monday. If the trip ended at 4:00 am on Monday, it may show up on the next payroll.
If you're viewing your current payroll in the middle of the week, be aware that completed trips can sometimes be up to 48 hours late.
If you still can't find your ride on your completed payroll, and you've confirmed that ride during the weekly cycle, please let us know on this form . We will be glad to help you. Please note that it may take additional time to check high value trips.

When the demand for travel increases, the cost of travel can increase to ensure that passengers who need a car are guaranteed to be able to call one. For partner drivers, the increase in the cost of trips helps to get additional profit. When you enter the line, areas with high demand are highlighted in color on the map. A darker color means higher travel demand.
The application of the peak multiplier to the fare depends on the passenger's pickup location. If you are in a high-demand zone, but receive an order outside such a zone, the peak rate will not be applied. In the case of an order with a peak margin, you will see the peak multiplier on the screen.
Increased tariffs are calculated using the X.X multiplier. For example, a passenger in a high demand area would have to accept the application of a 1.3x or 2.1x multiplier. This multiplier applies to the base fare of the trip, as well as fares for time and distance, but does not apply to cancellation fees, tolls and surcharges.
Here is an example of fare calculation in a situation where the cost of a trip is 100 hryvnia and a peak multiplier of 1.5x is in effect:
25 UAH basic tariff
45 hryvnia distance
30 hryvnia time
CURRENT AMOUNT: 100 UAH
Peak multiplier 1.5x = UAH 50 Total tariff: UAH 150.
Your net earnings for this trip will be 150 UAH - UBER fee.

Drivers using the partner app are charged a certain UBER fee after each trip, calculated as a percentage of the trip cost. If a peak rate applies to a trip, the UBER fee will be deducted from the fare based on that factor.
The UBER fee covers our technology and app development, marketing, and payment processing costs for partner drivers.

Use your app to track your earnings by week, day or trip. First, select the "Income" tab.
The earnings displayed in your app is the net cost of the trip without fees. This is your estimated actual earnings after deducting UBER service charges and applicable fees. The net earnings shown in your app may not match 100% with your weekly payroll.
The top column contains the estimated actual income for the current week. Scroll left to view previous weeks' data.
Click on the current week's net earnings to see a detailed report of the current week's travel costs.
TRIP HISTORY displays your most recent trips. By selecting a specific trip, you will see total cost travel and your net income.
In the "PAYMENT REPORTS" section, you can find weekly reports of your income for the previous weeks. Each weekly report can be scrolled down to see your earnings for specific days of the week. By selecting a specific day, you will see the trips for that day and their details.

Under certain conditions, when the cost of a trip is particularly high, the UBER team will manually revise it. For this reason, the cost of this trip may be entered on the payroll and paid later than usual.
Manual revision is used for security purposes. As soon as this amount is entered into the payroll, it becomes payable. If you do not see the amount for this trip on the payroll that follows the current one, contact UBER Support and report the absence of this payment.

Your earnings for each trip will be less than the cost of the trip paid by the client. The fact is that after each trip, UBER charges its partner drivers a service fee.
Your earnings for each trip are calculated as follows: (fare + peak rates) - UBER fee + tolls.
The cost displayed in the application after each trip is the total amount deducted from the customer's account. This amount includes the time and distance fare, tolls, surcharges, peak rates minus the UBER fee and the customer fee.

#Promotions

A variety of special offers are available to partner drivers. You may be required to meet certain conditions in order to receive a promotional bonus. Below are the requirements for some promotions.

NUMBER OF TRIPS COMPLETED
Some promotions require you to complete a certain number of trips in order to receive a bonus. The trip is eligible for the promotion if the customer is successfully transported from the pick-up point to the destination. If the trip is canceled by you or the client, the promotion will not apply to it.

ONLINE HOURS
The total number of hours you spend online is calculated to the nearest minute. During this time, you may be driving, on your way to a customer's pickup point, or waiting to receive orders.

Please note that some promotions are valid on certain days or hours. For example, if a promotion is valid from 13:00 to 14:00 and you are online from 13:00 to 15:00, this will count as one hour online.

NUMBER OF TRIPS PER HOUR
This value is calculated as the total number of trips taken during the promotional period divided by the time spent online during that period. For example, if you are online for 3 hours and you make 6 trips during that time, that counts as 2 trips per hour. Canceled trips are not included in this calculation.

PERCENTAGE OF ACCEPTED ORDERS
This value is calculated as the total number of orders you received divided by the number of orders sent to your phone. Orders received during the trip are also taken into account.

CONSENT TO PARTICIPATE
Some promotions require your consent to participate. You may be asked for an email address. email or phone number.

DESIGNATED AREAS
Some promotions only apply to trips that pick up in a specific area. In this case, only the location of the customer at the time of the order is taken into account. It does not matter where you are at the time of accepting the order to participate in the promotion.

When a promotion covers a certain area, we will send you a map or a link to see the area. The promotion is valid only for trips that start in the specified area.

To qualify for the promotion, a ride must be booked at a specific time (hours or days). This time is called the promotion period. To find out how long a promotion is valid, check the Promotions tab in the Earnings section of the driver app.

Bonus and guarantee payouts are calculated on the basis of one or two weekly payment cycles after the end of the promotion or guarantee. For example, if a guarantee was valid from Monday May 2nd to Monday May 9th, all payments under that guarantee will be processed and paid on Tuesday May 17th and will appear on your payroll.

Bonus and guarantee payments appear in the "Other Payments" section of your payroll. If you have not met the conditions of the selected promotion, you will find an explanation in the billing statement.

To track accepted and canceled orders for current promotions, instead of the Estimate tab, go to the Revenue tab.

The odds that appear in the Revenue tab under each promotion are promotion specific.

The ratios that appear on the Estimate tab are the total rates of accepted and canceled orders. These overall rates are likely to differ from the odds for a particular promotion.

To view details of current promotions, follow the steps below.
1. Go to the "Income" tab in the application menu.
2. Click Promotions.
3. Select the desired promotion.

Some promotions are only available to drivers with a high acceptance rate or a low cancellation rate during the promotion period. If the acceptance or cancellation rate of recent orders is within the required percentage range, you will be eligible to participate in the promotion.

Promotions change weekly and terms vary by city and driver. Promotions are usually valid in a certain place and for a given period of time.

Many promotions are unique. This means that at different times you will be offered different promotions than promotions for other partners and cities.

To view current promotions and their terms and conditions:
1. Select the "Income" tab in the app menu for partner drivers.
2. Click "Promotions" to view a list of available promotions.

You can always check for available promotions by opening the Promotions section in the Earnings tab of the driver app. This section lists all promotions available in your area.

Promotions change weekly and terms vary by city and driver. If you don't see promotions available on a particular day, keep checking back for our weekly updates.

If you stopped receiving emails or SMS notifications about weekly promotions, you may have unsubscribed from UBER. In this case, you can still follow the weekly promotions in the app.

Information about promotions may not be available to you if you are currently working in a city other than where you originally registered. To change the city and receive notifications about promotions, please contact our support team.

Bonus and guarantee payments can be checked in the "Other Payments" section of your payroll. If you signed up for a promotion (excluding Guaranteed Peak) and did not meet the required requirements, your payroll will indicate why you did not receive your bonus payout.
Bonus and guarantee payouts are calculated on the basis of one or two weekly payment cycles after the end of the promotion or guarantee. For example, if the guarantee was in effect from Monday May 2nd to Monday May 9th, all payments under that guarantee will be processed and made on Tuesday May 17th and will appear on your payroll. The waiting fee will allow you to be compensated for the time spent waiting for the passenger.
The function starts 2 minutes after your arrival at the pick-up address and continues until the start of the trip. If a trip has a peak factor, its effect will also be taken into account in waiting fees.
If you cancel a trip, you will not be able to receive a waiting fee, but you will be able to receive a cancellation fee if it happened after 5 minutes from your acceptance of the order.
The charge per minute of waiting corresponds to the rate per minute for the selected car class in your city. Follow the link below, enter the start and end addresses of the trip and click "?" to get information about the fares.
Trip cost calculation: https://www.uber.com/fare-estimate

If the above steps didn't resolve the issue, please let us know below. We will try to help you.

If, while signed in, you switch to another app before accepting a ride order from a customer, a pop-up notification will appear every three minutes to tell you to sign out if you don't want to receive rides. While driving, these notifications will not appear in the app.

Even if you're using other apps or your phone, your UBER Driver App continues to work. At the same time, GPS data is continuously collected, allowing you to track the progress of trips for the correct calculation of their cost.

Adhere to local rules for using your phone. Be aware that talking on the phone while driving can distract you and endanger you and others. Some customers consider this behavior to be rude and unsafe.

If in your Android device If you receive this error message, make sure that Location Services is enabled.
1. Select: Settings > Personal (header) > Location.
2. Make sure the Mode is set to High Accuracy.

If you don't hear app beeps, your phone might be muted. Turn on the sound or adjust the device volume.

In some phones, when connected to a USB port, the sound is automatically muted.

Also, try turning off Bluetooth in Settings > Bluetooth.

If the app still freezes or closes, try the following:

FORCED SHUT OFF
1. Double-click the Home button.
2. Swipe up on the UBER app window.
3. Open the UBER app again.

If the problem persists, you can try resetting your network settings.

RESET NETWORK
Attention! This action may delete all passwords.
1. Select: Settings > General
2. Reset > Reset network settings.

The partner app requires sufficient battery capacity and processor speed to run. Prolonged use may cause the phone to become very hot.

While driving, make sure that the phone is connected to a power source. If you are using a phone holder, place your phone near air conditioner vents to help reduce the temperature of the device.

1. Open Device settings > turn off Wi-Fi.
2. Open your device settings > turn off airplane mode.
3. Go to Device settings > Wireless & networks (header) > More... > Mobile networks > Turn on data connection.

If the problem persists after following these steps, try restarting your phone. To do this, press and hold the power button, and then press "Power off" or "Restart".

If the application displays a network error message:

1. Open Settings > disable Wi-Fi.
2. Open Settings > turn off airplane mode.
3. Open Settings > Mobile network> Data transfer > enable data transfer.
4. Make sure that data transfer is enabled in the "Data Transfer" section for the UBER app.
After completing these steps, try connecting again.
If the network error message still appears, select: Settings > General > Reset > Reset network settings. Please note that all passwords saved on the phone may be lost.
If none of the above options worked, try restarting your phone. Please note that you should only force restart an iOS device as a last resort - if the device is not responding.

If you are using the UBER app on an iPhone running iOS earlier than iOS 9, new order notifications may sometimes not appear. This problem can be fixed like this:
- go to Settings > Notifications > UBER Partner App;
- Change notification style from "Banner" to "Alert".
Now, when receiving an order, instead of a small banner at the top of the screen, pop-up messages will appear. Click "Options" to be able to accept travel bookings.

Sometimes we may ask you to take a live photo of your face before you go on line to make sure your account is not being used by others.

When you take a photo of your face for verification, it is shared with us and Microsoft, our service provider. Microsoft uses software to compare the photo you took in real time with the photos you uploaded earlier. Microsoft may also obtain a copy of your account photo to ensure that your full face is visible.

To protect the security of your account, UBER may retain these photos for the period permitted by applicable law. After this period, the photos and received data will be deleted. UBER's arrangements with Microsoft imply that Microsoft is responsible for maintaining the confidentiality of data.
We appreciate your help in maintaining account security. Photo verification and face recognition help us make sure that only you have access to your account.

For your information The primary source of the information presented in this section is the site HELP.UBER.COM
We try to keep the information posted on our website up to date by regularly updating it, but it may differ from the original source. If you find an error or inaccuracy, please let us know by leaving a comment or let us know in any other way convenient for you. × Dismiss warning