Dictum write to us to send a copy. Cc and bcc in email. Surprise for applicants - individuals

Cover letter to documents- this is a letter that accompanies the sent documents and which contains the name of the sent document and further actions of the recipient.

At the very top, in the header of this document, the position, company name and name of the recipient of the letter are indicated.

Then the date, document number are put down, and the letter heading is also written.

Below is an appeal to the recipient.

The text of a cover letter for documents usually begins with the words:

We are sending you…
We are sending you ...
We present to you ...

Here you need to indicate the name of the documents to be sent, their date, number, and write instructions to the recipient: what to do with the received documents.

The main body of the cover letter to the documents may also contain. In this case, the following template phrases are used:

Please confirm receipt ...
Please transfer ...
Please inform ...
Please return ...
Please be guided by ... etc.

The main body of the letter can also be marked with attachments in order to facilitate mail processing and reduce the likelihood of losing sent copies of documents (see sample).

The final part of the cover letter to the documents contains the signature of the sender, his position and full name.

Sample cover letter for documents

Director
LLC "Standard"
E.S. Kuzmin

27.07.2013 № 23

Dear Evgeny Stanislavovich!

We are sending you a signed and sealed contract No. 2013-25-07 dated 25.07.2013 with a protocol of disagreements. We ask you to sign the protocol of disagreements, affix it with a seal and send one copy to our address within 10 days.

Applications:
1) contract in 2 copies. (only on 6 sheets);
2) protocol of disagreements in 2 copies. (only 2 sheets).

Director

Dykov

CM. Dykov

Registration of a cover letter for documents is carried out on the company letterhead.

The following expressions are most often used to write official emails:

1. If we want to attach a file, then we indicate:

Pleasefindattached- Please accept in the attachment

Please find attached my resume. – Please accept in attachment my resume.

Please find attached photos from the conference. – Please accept in attachment photos from the conference.

2. If we want to forward (redirect) an email, we use the expression:

I`ve forwarded ________ to you. - I redirected ________ to you.

I`m forwarding ________ to you. - I am sending you _______.

I`ve forwardedBill`s resume to you. -I AM redirected To you summary Bill.

I`m forwardingJohn`s email to you. -I forward To youJohn's email.

3. If we want to mark someone in a copy of the letter, then we use the expression:

(name) on this email

- I marked (name) on the copy of this email.

I` ve cc` d Umar on this email... - I marked Umar in a copy of this email.

* We`ve copied Umar tokeephimintheloop... - We have marked Umar in the copy of the letter in order to keep him informed.

Please keep me in the loop. -Please, hold me v course.

4. The following expression will help bring the letter to completion:

If you have any questions, please don`t hesitate to contact me. - If you have any questions, please contact me.

If you have any questions, please don`t hesitate to contact me.

Sincerely,

John –

If you have any questions, please contact me.

Sincerely,

John

5. In order to end the letter, we use the following expressions:

I look forward to

hearingfromyou- Waiting for your response.

meetingyou- I look forward to meeting you.

yourreply- Waiting for your answer.

Look forward to + verb + ing- look forward)

We use the following expressions to complete the email:

KindRegards (Regards) - WITH Best wishes, Sincerely

WarmWishes — Best wishes

YoursTruly- Sincerely yours, with respect.

English Joke

The breakfaster in the cheap restaurant tried to make conversation with the man beside him at the counter.

"Awful rainy spell-like the flood."

"The flood?" The tone was polite, but inquiring.

"The flood-Noah, the Ark, Mount Ararat."

The other bit off half a slice of bread, shook his head, and mumbled thickly:

"Hain't read to-day's paper yit."

magician_romanв The concept of "blind copy", learning not to do stupid things

Surprisingly, many people, when they are required to send a letter to several people at once, simply list the addresses in the "To" field, this is normal when this letter is addressed to your colleagues or friends, but when you send letters to a group of clients, this way you show everyone addresses and other recipients, in fact, revealing their address base.

It is enough for any of the clients to forward this letter to your competitor and your contacts will immediately flow away.

Strange, but many far from stupid people are surprised to learn that if you need to send a letter to many addressees so that they do not know about each other, then there is a "Bcc" field for this.

For example, for mail.ru it will look like this:

And so again, briefly:indicated addresses in "whom" - everyone can see who you sent letters to, indicated in "blind carbon copy" - everyone thinks that the letter is only to him.

And each recipient will receive a letter where in the "to" field there will be only his address ... For other programs, if you cannot find where to specify the blind copy, then ask someone to show you. Another small point, it is imperative to specify one address in the "to" field, most programs or mail servers will not allow you to send a letter without this parameter.

And so, when it comes to sending an offer, news to a group of your clients - here the practice of using a blind copy is unambiguous, you must hide your address base. An interesting moment with sending a letter to your colleagues, it is recommended here to act according to the situation, for example, sending a letter with a request to send suggestions (for example, to improve customer service) and if each colleague sees that other people have received the same letter, then most likely they will not answer - relies on others, so you need to use a blind copy. If this assignment is fulfilled, for example, an indication of the "whom" of your colleague's boss will simply work wonders, and your assignment will be fulfilled.

Separate question with suppliers. On the one hand, specifying all recipients in the copy should show the supplier that you have a choice and he should offer you good prices. On the other hand, the manager who received your letter, seeing that it was sent not only to him, is likely to react to your request "cool". Personally, in my opinion, I think that in the case of suppliers, you need to use a blind copy, at least to protect trade secrets, but more likely for good relations with the supplier's manager.

You can read a recent case of a specialist error, when all the recipients saw other addressees: Smack everyone in this chat, there really were solid people - the directors, but nevertheless, many received spam in return.

Well, as always, discussion in the comments is welcome.

It is obvious that e-mail has many advantages and is widely used in the process of doing business.

In this article, I propose to consider the issue of the validity of e-mails as evidence... We will talk about ordinary correspondence carried out by the overwhelming majority of people, without the use of electronic digital signature, or other analogs of a handwritten signature.

Often, in the course of a conversation with principals on a particular problem, it turns out that either the agreement was concluded by exchanging documents by e-mail, or all or part of the legally significant correspondence of the parties to the agreement was carried out by e-mail. Moreover, the principal is simply convinced that he will prove his case without any problems by referring to this correspondence and such an agreement.

The question arises whether this email correspondence proof of certain circumstances? What if the procedural opponent claims that he can also provide correspondence containing opposite information, how to give the correspondence a procedural form and legal force?

Let's go from general to specific.

Legislative regulation in the field of use technical means when the evidence is drawn up, it is clearly insufficient, the conceptual apparatus, as such, is absent, in different normative acts the same concepts are often defined in different ways.

Without going into technical features work of e-mail, leaving you without lengthy definitions of e-mail, information and telecommunication networks and other concepts, let's move directly to the evidence in the arbitration process, so to speak, a little theory.

As we know, the evidence in the case is obtained in accordance with the Arbitration Code. Russian Federation(hereinafter referred to as the APC RF) and others federal laws the procedure for information on the facts on the basis of which the arbitration court establishes the presence or absence of circumstances substantiating the claims and objections of the persons participating in the case, as well as other circumstances that are important for the correct consideration of the case. Written and material evidence, explanations of the persons participating in the case, expert opinions, expert consultations, testimony of witnesses, audio and video recordings, other documents and materials are allowed as evidence (Article 64 of the Arbitration Procedure Code of the Russian Federation).

In turn, written evidence is containing information about the circumstances that are significant for the case, contracts, acts, certificates, business correspondence, other documents made in the form of a digital, graphic record or in another way that allows you to establish the authenticity of the document.

According to Art. 75 of the Arbitration Procedure Code of the Russian Federation, documents obtained through facsimile, electronic or other communication, including using the information and telecommunication network "Internet" in cases and in the manner established by this Code, other federal laws, other legal acts or by the agreement or determined within the limits of their powers by the Supreme Arbitration Court of the Russian Federation.

Let's ignore the theoretical disputes in the legal field about whether e-mail correspondence is written or physical evidence, since for the required result (recognition correspondence as evidence in court) it doesn't really matter.

We presume that the correspondence contains information about the circumstances that are important for the case, no matter what it is, or any other dispute.

As we can see, in order to e-mail meets the criteria for written evidence and is admitted as written evidence, it must meet at least the following conditions:

It must be performed in a way that allows the authenticity of the document to be established;

It must be obtained in accordance with the procedure established by the Arbitration Procedure Code of the Russian Federation, other federal laws, other legal acts or an agreement.

These criteria become a stumbling block every time you refer to e-mail as evidence of certain circumstances.

Formally, the true content of electronic correspondence can be established by examining it at the location according to the rules of Art. 78 of the Arbitration Procedure Code of the Russian Federation (for example, the court may require the relevant person to provide access to e-mail, inspect a message or an attached file). Personally, I have never seen the courts do this, although I have seen representatives who "rushed" with a laptop to the judge.

Regarding "must be performed in a manner that allows the validity of the document to be established":

It seems that almost the only possible way To "materialize" electronic correspondence is its printout on a printer. But the courts are reluctant to accept such printouts as evidence, since there is a high likelihood of falsification.

You can't foresee everything, but the analysis of judicial practice helps to develop a number of practical measures to make electronic correspondence "procedural".

Make an act indicating the date and exact time of drawing up. In the act, indicate information about the person who made the display of the correspondence on the screen and further printout (name, position), such a person can be as the head of the organization - the parties to the dispute, providing any other person related to the dispute.

Also in this act, data on software(indicating the browser version) and the computer technology... The act containing the above information, at least deprives your procedural opponent of the argument that it is not possible to establish by whom, when and with the use of what the printing of the correspondence was made. At least, opposing the attachment of the correspondence, I always refer precisely to the fact that the correspondence presented to the court does not meet the criteria of evidence precisely because it is not clear by whom, when and with what use it was made.

Letters addressed to my client and not corresponding to my position on the case are always "sent to spam", and that was all I did not receive.

In the act itself, be sure to indicate the sequence of actions performed when displaying the correspondence on the screen and further printing. For example, you can take the protocol of examination of written evidence by a notary.

Now let's turn to the reliability of e-mails.

It seems that in this case, trustworthiness should be understood as the belief in the truth of the correspondence. Part 3 of Art. 71 of the Arbitration Procedure Code of the Russian Federation established that the evidence is recognized by the arbitration court as reliable if, as a result of its verification and research, it turns out that the information contained in it is true.

How should the correspondence be carried out so that its truth is not in doubt.

First of all, it should be clear from the correspondence from whom and to whom the letter or document was sent. It seems that the identification of the parties to the correspondence should be taken care of in advance by providing the e-mail addresses of the parties in the agreement, since it can be very difficult to prove the ownership of this or that e-mail address to a specific person or organization (to register an e-mail box, you do not need to provide any identity documents or constituent documents, registration is usually anonymous).

As follows from paragraph 3 of Art. 75 of the Arbitration Procedure Code of the Russian Federation, the parties have the right to include in the contract a clause on the procedure for individualizing their electronic correspondence (sending messages to agreed email addresses) in order to make it authentic.

It should be noted that since this method assumes mandatory use the parties to precisely those email addresses that are directly indicated in the contract, which in practice is rarely carried out, then this method of establishing the authenticity of electronic correspondence is not very reliable.

For example, see, for example, Resolution of the Federal Antimonopoly Service of the Far Eastern District of 11/16/2012 No. F03-5177 / 2012 (The plaintiff's argument about the transfer of disputed claims to the defendant by e-mail was rejected, since it did not testify to their receipt by the plaintiff. evidence of the parties' agreement on the use of electronic documents in claim work).

If it is impossible to correlate the parties to the contract and a specific address, I can only recommend referring to clause 1 of Art. 5 of the Civil Code of the Russian Federation, justifying the use of e-mail in the absence of a corresponding indication in the contract or other bilateral document as a custom of business turnover, and also indicate the absence of objections of the procedural opponent to such an exchange of information.

I also note that a person conducting e-mail correspondence on behalf of another person (or in his interests) must be authorized to do so.

Contradictory documents without proper specifics are likely to be rejected by the court on grounds of inaccuracy.

As for the second condition - “receiving correspondence in accordance with the procedure established by the Arbitration Procedure Code of the Russian Federation, other federal laws, other legal acts or an agreement”.

I have not found in the current legislation any procedure for obtaining such evidence as electronic correspondence. It seems that this correspondence should not violate the constitutional right to privacy of correspondence.

Sometimes participants in the process ask for participation notarized email correspondence.

I will not describe what regulates the provision of evidence by a notary, who is interested in finding it himself, let us dwell on the issue of providing evidence by a notary in brief.

Please note that if the proceedings have already been initiated, it is too late to contact the notary. Yes, I admit that the court can treat documents certified by a notary with great confidence. But there is no such requirement in the law, and accordingly it is not necessary to refer to it.

Let me draw your attention to the following points:

The reliability of electronic correspondence in this case is limited to cases when the ownership of the email addresses by the parties is not denied;

The notary is obliged to notify the time and place of the provision of evidence to the party and interested parties. If the notary does not do this and the court does not establish urgent cases, then there is a possibility that the protocol of examination of material evidence (email) will be deprived of the evidence base.

The notary does not provide evidence in the case that is in the proceedings of the court or administrative body at the time of the appeal of interested persons to the notary.

In conclusion, let's draw a few conclusions:

Whether the e-mail correspondence constitutes written evidence is up to the discretion of the court each time.

Given the insufficient legislative regulation the question of using electronic correspondence in business turnover is not necessary to speak of the predetermined power of correspondence as evidence.

Considering that the court evaluates the evidence according to its inner conviction based on a comprehensive, complete, objective and direct study of the evidence available in the case (clause 1 of article 71 of the Arbitration Procedure Code of the Russian Federation), it is impossible to say that the correspondence will be accepted by the court as evidence, and if it will be , it is not possible to predict what assessment the court will give to such correspondence.

Accordingly, the position based only on e-mail is extremely weak.

It cannot be said that the courts admirably perceive electronic correspondence as evidence, although there are cases of a favorable attitude towards this type of evidence as a modern, convenient, reliable, widespread method of transferring information (see the Resolution of the Ninth Arbitration Court of Appeal of 04/27/2006 on the case No. A40-20963 / 2005).

In general, in war, all means are good and all opportunities must be used to the maximum.

I hope this article will be useful for you in your work.

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Watch an interview with an email certification expert

Best wishes,
Lawyer Mugin Alexander S.

This is not the first time I have turned to your resource for topical issues, and always find a practical "grain" without "water". Thank you very much.

Thank you for the article!
Just in practice, I "broke" the notary's protocol, which was drawn up at the time of the proceedings in the arbitration court.
Regarding the examination of the correspondence in court. It seems to me that the judges should examine. But the other side must already provide evidence to substantiate their objections.
By the way, about the correspondence. If the correspondence was conducted through mailboxes, then, as part of a pre-investigation check, police officers can send inquiries about under which ip the mailbox was accessed and who this ip belonged to at the time of access. As an option for further proof in court.

I had a court decision where the main proof of the fact - a significant violation of the deadlines for the performance of work - was Skype correspondence, the court terminated the service contract and obliged the contractor to return the money, based precisely on the e-mails of the representatives of the parties ... the only nuance in court session the contractor's representative did not deny that this correspondence took place

Good day, Natalia!
This once again confirms that one should not neglect such evidence as correspondence by e-mail, including via Skype.

Best wishes,
Lawyer Mugin Alexander S.

Alexander,

the question is not connected with e-mail, but with a certain software package of the Customer, which is mandatory for the preparation of acts of completed work. The PC is accessed via the web. How can it be adduced as evidence for the court?

Good day!

To be honest, I didn't quite understand the question. Is it possible to copy or print a "software package" to a physical medium? If yes, then attach it by filling out the appropriate protocol.

Best wishes,
Lawyer Mugin Alexander S.

Good day!
I would ask you to comment on the situation when the party to the dispute wants to exclude the clause on the transfer of legally significant information from the contract. But we are not talking about Arbitration, but about a dispute between the bank and the client of the bank (me).
The bank blocked my accounts with a link to 115-FZ, and notified me by e-mail (the message got into spam and I got acquainted with its content later in the branch after I encountered the blocking of the account). There is a clause in the bank account service agreement (accession agreement, published on the website for all bank clients):
I ask you to send me the documents at the indicated address (we are talking about e-mail)…. I have the technical and other capabilities to receive and familiarize myself with the documents ... .; the bank is not responsible for losses…. if documents and other information are not received by me

As a rule, a service for the provision of electronic postal addresses- third parties. Is it possible to dispute, say, the point "I have the technical and other capabilities to obtain and familiarize with the documents" in Rospotrebnadzor (as I understand it, this supervisory authority can administratively force the bank to remove illegal clauses of the contract), since I, as a client of the postal service, do not control the technical capabilities and in my opinion this point is controversial when it comes to individuals ah - the bank's numerous clients. And later, when you go to court about illegal actions the bank to block it to ask Rospotrebnadzor to participate in the court as a third party (as they usually write there: in the interests of an unlimited number of persons) - of course, if the complaint to Rospotrebnadzor is considered positive.

Good day!
You can dispute, of course, both a separate clause and the entire agreement as a whole. But it is not possible to assess the prospect without studying the documents. In addition, to be honest, I did not understand what your problem is, given how you are going to solve it.

Best wishes,
Lawyer Mugin Alexander S.
- In short: In the statement (acceptance) for joining the banking service agreement (sorry I misled you - the above is not the clause of the contract, but an excerpt from this statement) there is the aforementioned clause.
  
  I recently received an email. the mail received a request for information with a link to 115-FZ, the letter got into spam and I did not respond to it because I did not see it. I have an impressive amount of money stuck in my accounts - by now everything has been settled, but for the future I would like to protect myself from such surprises. At the same time, a representative of the bank (financial monitoring), in response to my objections to the suspension of operations, expressed the idea that an e-mail notification was sent to me. Now I am wondering how legitimate such an inclusion in a treaty is. In addition, if the situation turned out differently, and I would have to defend my interests in court, I could ask the judge to consider this clause null and void, violating my rights - at the moment I am busy thinking how to justify this.

Good afternoon, I have such a situation. The ex-husband, a citizen of Kazakhstan, works in Russia, provided the bailiff (in Kazakhstan) with a certificate of salary of 8400 rubles, of which he pays alimony to me in the amount of 2100 rubles (25%). The child is also a citizen of Kazakhstan, but lives under the RVP in Russia with me, the ex-husband sends alimony to me on the card. Can I sue for the payment of alimony in a fixed amount and in which country I will need to submit an application, because: 1) he receives salary in rubles and not in tenge, 2) he worsened the child's life (earlier when he worked in Kazakhstan, alimony was 6,000 rubles). And will his correspondence in social media be evidence for the bailiff? networks with friends? I have a password for his mailbox, where he is in correspondence with friends. Where he discusses his wages in the amount of 32,000 + travel allowances in the amount of 5,000 rubles. Please tell me what to do. Thank you.

Good day!
You can file a claim for the payment of alimony in a fixed amount at your place of residence.
As for the evidence for the bailiff, then I did not understand why you decided to prove something to the bailiff.
It is not possible to suggest something specific within the framework of the response to your comment - there are few introductory notes.

Best wishes,
Lawyer Mugin Alexander S.

That's for sure: in war as in war. Electronic correspondence is entered everywhere in the authorities to receive applications from citizens .. If someone uses such an offer and sends an appeal to the email box, then immediately on the second or third day ask for confirmation of registration of the appeal. I have a situation right now that I did not ask for confirmation and now I tried to appeal against illegal inaction. The authority pretends to be a fool and denies receipt, although the appeal was sent properly and there is confirmation that another addressee, to whom the copy was sent by the same letter, received the appeal. At the hearing, the court examined the scan of the mail, identified the addressees, etc., did not ask questions about inaccuracy and refused to examine the mailbox at the court session, and later after the end of the hearing, the decision indicated that the scan was not clear to the court and could not serve as evidence ...

Thank you so much for this article! It seems that there is no specificity, but the thoughts are presented and decorated with dignity, that is. there is something to think about.
Thanks again!

Good day!
I don't even know whether to be happy or not to be grateful (I'm talking about "no specifics"), but thanks anyway.
It reminded me of an anecdote when people flew in a balloon and got lost, asked the man below where they were, to which he replied that they were in a balloon. The travelers, in turn, immediately realized that they were talking to a lawyer, since his answer was correct, but useless.

Best wishes,
Lawyer Mugin Alexander S.

Hello.
I worked in an organization where all employees worked remotely, i.e. In different cities. The only way to communicate with management is via email. By mail, the leaders sent us orders, orders, signed service notes, etc. Naturally in employment contract we have not registered, communication by e-mail, but the place of work is indicated, this is the home address.
Question:
1 How can I prove in court that email was the only means of communication with all employees.
2 What can be provided in court as evidence from other employees? they live in other cities.

Good day!
I apologize for the delay in answering.
It seems that it is not advisable for you to establish in court the fact that communication with all employees was carried out exclusively through e-mail. I can't imagine how this can help you.
On the second question, I also find it difficult to answer, since the subject of the dispute is not clear in order to recommend you something specific.

Best wishes,
Lawyer Mugin Alexander S.

Good day! The situation is this: there was a verbal agreement with the contractor (both of us un). The conditions for it were discussed in ice. Now there is a dispute and he intends to attach the scan from this correspondence to the case in his favor. What are my chances of challenging this correspondence? Will he be able to prove that this correspondence was conducted by me, and not by someone else from my computer or from my account?

Good day!
You did not quite correctly put the question. There are chances to challenge, and what they are I will not answer you, there are no clear criteria. Whether or not he can prove, I also cannot answer you, it all depends on how he will do it and how the court will evaluate the evidence.

Best wishes,
Lawyer Mugin Alexander S.

Fundamentals of the legislation of the Russian Federation on notaries Chapter XX. Securing evidence Article 102 part 2 has ceased to be in force. Does this mean that a notary can certify email correspondence even after the start of the hearing in court?
Thanks.

- Alexander, thanks for the answer. And what is the legal force of notarized correspondence in the form of screenshots of pages? In particular: in this case, can this be evidence in court and how, in this case, to certify the contents of the attachment in the letter? Thank you in advance.

Good day. Can you please tell me if there is a chance to win in court? The situation is as follows.
I am with my bank card transferred money to another person's card.
A person abroad. I had to buy something and send it to me.
But he did not fulfill his obligations. I spent my money. Now she feeds it with breakfast and promises to return it.
All our correspondence was conducted on Skype. There is a card number with his name, his letters that he spent my money.
From the proof - I can take an extract from the bank about the money transfer.
Tell me what? Unpromising to the court?

Good day!
With your "introductory" it is much more difficult to make the court refuse to satisfy your claims. Of course, you have every chance of getting a decision on the collection of funds.
That's just the question of the jurisdiction of the dispute. If your "villain" has never lived on the territory of the Russian Federation and does not have any property here, then you will have to file a claim at the place of residence of the defendant abroad, according to the rules established by the legislation of the relevant state.

Best wishes,
Mugin Alexander S.

Hello. If not difficult, please answer this question.
I want to sue the bank.
They charged huge interest and fines, although there were notifications of my serious health problems (by email). In court, I want to provide correspondence. Do I need to certify it with a notary, despite the fact that it seems to me unlikely that the bank will deny the fact of receiving these letters. Is it enough just to print this correspondence with all the information from the browser (with dates, addresses ...)?
Thanks!

Good day!
Here the question is that since the evidence does not have a predetermined force for the court, it is difficult to determine how the court will evaluate this or that evidence (certified by a notary or not certified), therefore it is always better to "overdo it than not do it."

Best wishes,
Lawyer Mugin Alexander S.

Hello. We have such a difficult situation. My son borrowed money from his wife's brother, against a receipt. He returned the main amount. After the divorce, this brother filed a lawsuit. with the demand to return the entire debt, since allegedly he had not been repaid at all. My son still has correspondence in social networks, where it is said that my son was repaying a debt. And how much he owes. My son repaid most of the debt in cash on receipt. , and transferred the rest to the map of his brother and wife, since they were in another city. The question is, is it possible to certify e-mails as evidence?

Good day!
If you are only interested in this question, then yes, e-mails can be assured as evidence, in fact the article is just about that.

Best wishes,
Lawyer Mugin Alexander S.

Hello!
I purchased a router in March 2015 from an online store (1 year warranty).
After the purchase, it turned out that the product was inoperable, it was impossible to customize it.
Since October 2015, I have been in e-mail correspondence with the employees of the online store, who adhere to a contradictory position: either they offer to come for a refund, I come, the employees refuse to accept the goods, I inform about this in correspondence, the employees change their point of view, they begin to demand conclusions from the SC, ignoring my references to Art. 18 of the RFP Law.
After contacting Rospotrebnadzor, a letter was received stating that the store was ready to accept the goods, you just need to drive up.
Can you please tell me if my email can be considered a complaint when going to court? Can I collect a forfeit from the date of the letter? Can i get compensation moral harm since did you have to come to the store several times and leave with nothing?

Good day!
Without knowing the content of your letter, I cannot say whether it will be considered a claim, because it is the court that evaluates the evidence. The penalty is charged from the date of expiry of the term for the fulfillment of the consumer's legal claim. Since it was not clear whether the requirement was clear, I cannot answer this question either. Regarding moral damage, I can only say that you can definitely claim compensation for it. But whether you can get it and whether it will be recovered from the seller, I will not say without reading all the materials of the case, I am afraid to give groundless hope.
My colleagues at ADN Legal are dealing with consumer protection issues, try to contact him.

Best wishes,
Lawyer Mugin Alexander S.

Hello! She presented e-mails to the court as evidence. The judge said that this is important evidence, but it must be certified by a notary. How to convince the court that the assurance electronic document is not the exclusive prerogative of a notary?

Good day!
Your question is too abstract, I believe that an answer like “you need to be very convincing, to provide in support of the position of the rule of law and examples of judicial practice” will not suit you. Although, in fact, it is necessary for the judge to draw such a picture of the world so that he has no doubts about the optionality of notarization of the correspondence, and this is sometimes simply impossible.

Best wishes,
Lawyer Mugin Alexander S.

Hello, Alexander! Within the framework of a labor dispute, to confirm the fact (there is no other evidence) of fulfillment job responsibilities, denied by the employer, I want to attach to the claim a copy of e-mail correspondence with the company's counterparties on economic and financial matters. activities of the company. The correspondence was carried out from my corporate e-mail address, which was opened free of charge on Yandex. Do I need to notarize it for this purpose? The fact is that all correspondence for the worked period is more than 700 letters, incl. with attachments. Is it possible to petition the court to request this correspondence from Yandex in order to avoid notarization? Do I need to include the petition in the claim or submit it as a separate document?
I would be very grateful for your answer.

Good day!
Regarding whether it is necessary or not necessary - it is better to "overdo it than not do it," as they say. Moreover, if your correspondence is the only proof, then I would generally postpone going to court. It is also advisable to petition for the demand for evidence with the attachment of documents confirming that you have exhausted the possibilities to obtain evidence on your own, for example, made a request, but you were refused or ignored. Otherwise, the court will most likely refuse you.

Best wishes,
Lawyer Mugin Alexander S.
- Hello, and if I submit the correspondence to the court for consideration as evidence of the bad faith of the former employer who does not give me the documents, and he denies his involvement in the correspondence, can he file a counterclaim for libel / harm to business reputation / moral damage and etc. ?
  - Good day!
    Your defendant can submit anything at all, the question is whether the court will accept it. I doubt very much that the court will accept such counter claims, as well as I doubt the prospect of satisfying such claims.
    
    Best wishes,
    Lawyer Mugin Alexander S.
    
    Best wishes,
    Lawyer Mugin Alexander S.

A week later (after the fact after all the copying work done by me) by email. I receive a contract with the terms of use of images by mail. The conditions do not suit me (the museum has the exclusive author's right to them, the very limited use of any parts, huge fines, the obligation to ensure the safety of copies from third parties, etc.), and of course I refuse to sign it. At the same time, according to the contract, the images were to be scanned by the museum, and not by me, photocopying with an amateur camera. There are also a few more discrepancies in the contract. For example, the number of photocopied sheets is simply described, without a description of the text on them, numbers and previews, incl. this applies to photographs.

I’m e-mail. by mail, he invited the person (the head of the archive, with whom he corresponded), to draw up an agreement on the mutual destruction of copies or licensing of images by the Museum for a free noncomm. use, asked for the address of the museum lawyer. He proposed draft agreements, theses that would suit me, and asked to show them to the museum's lawyer. But the head. the archive clearly understood her mistake (that she did not warn me about the rules and the contract in advance), and now she wants to hush up the case, and does not want to change the contract, or officially destroy the copies. At the same time, he does not give any written guarantees. In an e-mail, in a lengthy correspondence from the address of the museum, she proposes not to sign a contract, refuses unreasonable claims, and only asked to indicate copyrights. She says that there was a fatal mistake by the employee, that she had no right to allow me to work without drawing up a contract. But there are no complaints about me. At the bottom of the letter is her name and surname, position. The name of the post office contains the name of the museum. But in fact it is a filkin letter from a legal point of view.

Complicating everything is the fact that from the moment of the end of work in the archive (there is an entry in the log of visits) until the receipt of the terms of the contract by email. mail for signature (3-4 days have passed), from my email address. the copies I made have been shared with some people. I am sure of their conscientiousness, but you cannot be completely sure of anything. From the moment you receive a copy of the agreement by email. By mail, I destroyed all copies on electronic media on the Internet, sent by e-mail. e-mail notifications to recipients asking them not to publish photocopies and to indicate copyright. But I cannot be sure about the use of the data by third parties. At the same time, the manager tells me that you can use the data, just put the copyright.

Does it make sense to certify this email? correspondence for the future, as well as messages about copying to third parties (my addressees), or not? And the second question, if possible -

if the museum warned me about the rules of the archive, its exclusive authors. rights to exhibits, and the terms of the contract exclusively by email. mail, besides, very late in making photocopies of exhibits by me, and the head of the archive in e-mail refuses to destroy the photocopies and change the contract, suggests forgetting about it, - in case of theoretical claims to me from the museum for the actions of third parties and the museum proving the fact of transfer copies of images from my email. mail to third parties (in violation of the terms of the contract, which I have not signed) until the day I receive the contract for signature, can I refer to the fact that I did not familiarize myself with the terms of the contract and ed. the rights of the museum as an exemption from liability to the museum? In the sense that being in the dark, I could believe that the author. the rights belong exclusively to the persons who published the manuscript (exhibit), and the exhibit is in the museum as a copy, while having received the contract, I took all actions in my power to correct the situation within my capabilities.

However - in any case, I was not going to and I am not going to use these photocopies for commercial purposes, they were needed only for historical research with publication in noncomm. electronic media in compliance with copyright.

Or is it worth contacting the museum director and officially demanding an agreement on the mutual destruction of copies? But then what about those copies that were sent to third parties under the conditions described above, if they suddenly do not delete them, but will distribute? Maybe it’s better to shut up all this and really ... I don’t understand if the museum in the future, if the fact of non-contractual use of copies by third parties is discovered, make claims against me because of this (despite the fact that I did not know about the rules and publishing rights of the museum under conscientious copying), or just the authors? Of all the documents confirming our relationship - an application for familiarization with the exhibit, a list in the visit log and a copy of the agreement not signed by the director by email. mail, + correspondence with the head of the archive. Of the witnesses - 1-2 people who saw me at work and were present at telephone conversation the head, when at the end of the first day she "remembered" about the contract.

I don’t have any money for lawyers and will not, I am disabled, I am seriously ill, p.e. I myself think about the future a little.

Good day!
Based on your inputs, I would not be worried, to be honest, since it is obvious that you have not caused any harm to anyone.

Best wishes,
Lawyer Mugin Alexander S.

Good day!
Tell me what to do in the following situation: was gray salary... Upon dismissal, it was promised that the debt on the envelope part would be paid.
As a result, the only proof is the correspondence of email and skype, in which both amounts and promises and “come for a part of the debt” and so on. On the part of the company, correspondence from working emails.
Is it possible to achieve anything on the basis of this?
thanks

Good day! Please tell me what to do in such a situation: a friend asked for money for business development (we live in different cities, regions of the Russian Federation), I took on a consumer loan at the bank and sent him the money to the card, he verbally agreed on the condition that he will return funds in accordance with the loan agreement. (that is, he sent me the amount of the monthly payment to the card), paid for a year and a half (the loan term is 5 years), then the payments on his part ended, he said that there was no way to pay more, and refused the debt. There is no receipt, there is only the testimony of the wife, the paper on the transfer Money on his card and correspondence in Viber. What do you advise? are there any leverage to oblige a person to continue paying me? There is also one more person who, in the same way as I took the consumer. credit for the development of his business, and he also stopped paying him, but the only difference in our situations is that he has a receipt, and I do not.

Best wishes,
Lawyer Mugin Alexander S.

Hello! Please tell me, here is one person who spread a lot of information about me and my company, which does not represent me and the company in the best light, that I do not pay people, he did not pay money for work, in the form of mailing to different people(went to the client's site under the admin account and made a mailing list). Then, in correspondence with this person by e-mail, he admitted that it was him, he said that he was delivering the truth to people allegedly. it former employee my firm. As a result, I have an e-mail with him, all the data on him (passport, contracts), as well as an agreement on non-disclosure of confidential information.
Can I go to court and jail him?

Good day!
The answer is: you can go to court, but you can put him in jail only if not in jail!
Actually, what question is, such is the answer.

Best wishes,
Lawyer Mugin Alexander S.

Hello! My situation is this: found new job, had an interview, they promised me that they would take me to the place of an employee who goes on maternity leave, because there were 4 months left before the decree, and an employee in the office should work only one 5/2, I was told that until the decree we will work 2/2, but we will lose a little in salary. I agreed, worked for 2 weeks at the old job, went to training (2 weeks) and then it turns out that the employee refused to work on such a schedule, said that she would complain to the labor inspectorate that her rights were being infringed, etc. I was offered to work as a replacement employee only on weekends with a salary of 0.25% tariff rate... There is nothing to be done, I had to agree with the hope that when she goes on maternity leave, everything will work out. And now, a month and a half before her decree, the following happens: the fact is that we have a time difference of 4 hours with our superiors, and sometimes they send service messages when we are already at home, just that employee prompted me to connect my mail to my mobile phone and always see that the authorities send, that is, she did not say that I did it, but said that she did it that way. I thought that it might be useful to me too, and I connected it to myself too. Late one evening I saw such messages that the hair on my head began to move. Regional Director, Deputy, Security Council i.e. copies were sent to everyone, where the director in response to the memo (the content was removed, it was clear that this was the answer

If customers do not respond to emails in a timely manner or do not respond at all, perhaps the problem is that these emails are just terrible?

Every day, about 112.4 billion business letters are sent around the world, of which 122 "arrive" to one person. Despite the growing popularity of other Internet communication channels, the number of emails sent continues to grow. This leads to people (including clients) looking for excuses to ignore emails that do not require special attention in order to focus on more important messages and tasks.

1. Express yourself incomprehensibly and do not say specifically what you want

What is the purpose of the letter? Did you write a message that is understandable to the addressee? Maybe the people you sent the message to are not responding because they don’t know that you are expecting a response from them?

Ask in correspondence what you need from the addressee: file, acceptance final decision, clarification; and let them know when it is needed - write the term. If an answer is not required because you are just sharing the news, let them know about it too.

You have clearly formulated your request, but for some reason you are still not answered ... Reread it again. Is it easy to find a request against the background of everything that is written in the letter? Do they know what you are expecting specifically from them, and not from someone else?

Write specifically and clearly and don't forget about response times.

2. Too long and unreadable

At least once in our life, each of us has received very long letters. When we see the sheets of text, we feel jaded only at the thought that this message needs to be re-read 100 times to find something important. Do you read such letters yourself? What do you expect from clients?

Get rid of from stop words and phrases such as “I hope”, “if you could”, “when you have a little time,” etc.

Delete extensive retelling no matter how big your task is.

Provide the message with sufficient context for the recipient to understand what you are talking about.

Write short letters and only what relates specifically to this topic or issue.

Use simple sentences and words no matter what you write about. Short paragraphs, bulleted lists and spaces can help you avoid a tsunami of words.

3. Too many people copied

There are two main dangers when you copy a large number of people and want an answer to it.

First, no one will answer or understand what you are asking for, assuming that someone else on the mailing list will take care of it. This human behavior is called the Bystander Effect.

Second, copying to too many people has become a habit in e-mail newsletters. If you do this, then you have already taught people to postpone your letters for later, since these letters do not relate to them personally and they become low priority.

4. Sending too many letters, or a long chain of correspondence

Closely related to the previous problem is the constant mailing of e-mails with a chain of responses to a long conversation, forwarding of responses, as well as a copy letter to all addressees. Don't be that annoying fly that buzzes in your mailbox. Nobody will read these letters!

Want customers to respond to a message? Make sure that the letter is essentially written.

5. Bad subject line

The sales letter rules apply to business correspondence as well. An important email with a bad headline won't get attention. The subject line of your email should be clear and actionable.

Write a subject line adapted for reading from smartphones. Now a lot of people are sorting mail in mobile phones... The same applies to the first line of your letter. Based on statistics from the mailing list service MailChimp, the ideal subject length is 28-39 characters, but no more than 50 characters.

Use the first line of the letter as an encouragement to read.

6. Bad manners

Writing short and too straightforward letters in a rude tone does not give the right to omit all the norms of civilized behavior. A message that says nothing other than “send me feedback on e-book today ”is short and rude. And who wants to answer that?

Correspondence etiquette still exists, as do the greeting and signature in the letter. Email also has its own etiquette to follow. Grammatical mistakes scare people away.

People love to help good people. Become them.

7. E-mail correspondence as an unsuitable way for communication

Various channels are used to communicate with clients. And for some needs, email correspondence is far from the best solution.

Chats and instant messengers are suitable for solving urgent issues. Some tasks require thoughtful, joint discussion, for which e-mail newsletter is not suited. The best option- phone call or video chat. And this is logical when several people participate in the discussion at once.

For social interaction there are a lot of technologies. But your goal is to get a response to your letter. Before sending an e-mail message, think how effective this method is in achieving your goal.

P. S. We are sure that the given list of errors will allow you to revise your work with mail and get more necessary and important answers on time.

Original article by HubSpot. E. Gorbatenko, PR-manager of INOSTUDIO worked on the translation of the text; text editing and adaptation - E. Polikanina, Marketing Specialist, INOSTUDIO.