Priorbank Internet bank for individuals. Priorbank Internet banking: access to the personal account for individuals. Let's consider the connection procedure step by step

It is easy to understand those who prefer to pay for utilities and other types of services without leaving their homes. In such wonderful weather, it is better to spend your time walking in the fresh air, rather than queuing up to pay for electricity or mobile operator services.

Within the framework of the project, the site continues to test Internet banking from various financial and credit institutions. Today we will explore the possibilities of the service provided by Priorbank.

In order to start using the "Internet-Bank" system from Priorbank, it is not at all necessary to go to the branch, registration can also be done on the website.

In order to register, you will have to enter a lot of your personal data, such as name, phone number, passport number, personal number, the last four digits of the card and some others.

We had already registered in the Priorbank system, so we were incredibly happy that it would be possible to avoid all this confusion with data entry. However, the joy was premature. We registered a long time ago, and the login with the password completely flew out of my head.

Therefore, we turned to the Priorbank Contact Center for help. It turned out that access can be restored from the bank's website. To do this, in the section "Internet bankPriorOnline» choose "Restoring access to the Internet bank". And just like in the case of the initial registration, you need to enter a lot of your personal data.

After the registration is finished, the system asks to go to the section "Setting secret parameters for the Internet bank"... Here you need to enter your personal number from your passport, which will become your new login. After entering the mobile number specified earlier, an SMS code is received. We type it and go to the page where you need to generate a password for entering and an authorization code.

We had to go through this, to put it mildly, multi-stage and inconvenient procedure. After that, we have all the necessary login information.

We go to the main page of the Internet bank, and find sections for performing transactions, a chat with a contact center operator, phone numbers for communication with bank specialists, as well as exchange rates.

Now let's see what the sections on the main page contain.

Chapter "Payments" consists of subsections:

• Own one button
• New
• Arbitrary
• Setting up auto payments
• Customizing your own
• Receipts of payments made

I would like to point out one inconvenient feature of this Internet banking system. In order to move from section to section, we will need to constantly enter the authorization code, which is annoying :(

"Own payments with one button»Allow you to pay for several services from the list at once. If you want to add a payment to the list of your own, you need to check the box next to "Into own" when you make payment.

In subsection "New" you can pay for various services. If you have any difficulties with finding a service, you can use the filter.

Subsection " Arbitrary " allows you to create a payment using arbitrary details. Recall that for this you need to know the UNP and the beneficiary's account, his account number and the code of the bank in which he is served. The commission for such a transfer will be 0.5% (at least 5 thousand Belarusian rubles).

In the subsection " Setting up auto payments»You can set up a schedule for payments that need to be made regularly.

"Setting up your own»Is a service where you can assign a name to a payment, create a group of payments, delete from your own.

« Receipts of payments made»- analogue of the history of operations in other banks. Each of the receipts can be opened to view additional information and save it to your computer. If you need to find a specific operation, you can use the filter.

Behind the section "Payments" section follows «Translations". It allows you to transfer funds between your cards and the cards of other people. In the case when both cards belong to the same person, you will not have to pay a commission. If - different, the commission will be 5 thousand rubles. The minimum transfer amount is 5 thousand rubles.

By the way, you can make a transfer from a ruble card to a currency one, but in this case, both cards must belong to you. If the cards belong to different owners, it will not work to transfer from the ruble card to the currency card.

Next section "My products"Consists of subsections:

• Payment cards
• Contracts
• Electronic deposits
• Visibility setting

In the subsection " Payment cards»The maps you have are displayed. Using this subsection, you can carry out many operations with cards: generate a statement, manage limits, block a card, assign a name to it, and much more.

In subsection "Agreements" you will find information about your deposits and savings cards, if any, of course. With the help of this service, you can generate a statement, replenish a deposit, give it a name.

In the subsection " Electronic deposits»Contains information about the products you have opened. We do not have those. Note that using this subsection, you can open an electronic deposit "Above.net» .

By default, you see all your invoices and products. But if desired, in the subsection "Visibility setting" you can customize the display of only those invoices and products for which you want to see information.

We pass to the section " Filling in applications". The applications you have already filled out to the bank will be displayed here. Also, using this service, you can fill out applications:

• for card issue / re-issue
• loan and / or credit card processing
• to connect / disconnect SMS - informing

Chapter "Service Manager"Allows:

• Connect USSD and SMS-Bank services
• Change username and password
• Change authorization code
• Close / block access to Internet services, USSD and SMS-Bank
• Change the phone number to which the codes will be sent to confirm payments

Chapter " Appointment of visiting the bank " helps to plan and reserve the time of visiting the bank in advance. To do this, you must indicate a convenient time for you and the address of the bank's division.

In the next section “ my info»Contains current and archived messages of the bank, as well as information about you: your name, phone number, e-mail address, your number in the client register.

Chapter " Exchange rates»- information on cash / non-cash rates for buying, selling and converting foreign currency, as well as - on the rates of the National Bank of Belarus.

We have compiled a list of operations (if any) that will be considered when testing the Internet Banking service:

• Payment for mobile communication
• Internet payment
• Payment of utility bills
• Transfer from card to card
• Making an application for a loan
• Opening a deposit
• Bank feedback

Payment for mobile communication

To pay for the services of a mobile operator, you need to refer to the ERIP payment tree, which is located in the section "Payments"... The chain of actions is as follows:

"Payments" — "New" — "System" Calculation "— "Mobile connection"- choose an operator, for example, velcom - "velcom by phone number"

Unlike other transactions, you do not need to enter the mobile code when paying for the services of a mobile operator.
Operation completed.

Internet payment

To pay for the services of an Internet provider, we also need the Settlement System (ERIP):

"Payments" — "New" — "System" Calculation " — "Internet, Television"- then select the provider, for example, ACS AtlantTelecom - Internet

If you are a BYFLY internet user, the algorithm is as follows:

"Payments» — "New" — "System" Calculation " — "BELTELECOM"- then - city and region, for example, "Minsk" — "Internet (BYFLY, ZALA, Maxiphone)"

Enter your personal account number ...

A small digression. If you plan to make this payment regularly, check the box next to “ In "Own Payments"... This will save you time the next time you pay.

The ISP needs to enter the mobile code to confirm the payment.

Operation completed.

Payment of utility bills

Algorithm for paying utility bills:

"Payments" — "New" — "System" Calculation "- then select the city of residence, for example, "Minsk" — "Communal payments» — "Kv fee, water, other com services"

Enter your personal account number ...

After that, we confirm our intentions by entering a mobile code. Operation completed.

Transfer from card to card

As we said earlier, transfer from card to card can be done using the section "Translations"... To do this, it is enough to know the card number.

Enter the amount ...

The cards belong to different owners, so the transfer fee will be 5 thousand rubles.

To confirm the operation, enter the mobile code.

Making an application for a loan and opening a deposit

As already noted, through the Internet bank you can leave an application for a loan or credit card, as well as open a deposit "Higher.net".

Bank feedback

In addition, you can ask a question to the bank's specialists through the website.

I would like to note the high-quality work of Priorbank's specialists. All of the above channels answered all our questions. We didn't have to wait long for answers.

General impression

Overall, the impression is positive. However, some of the nuances left an unpleasant aftertaste.

For example, the need to enter an authorization code. Recall that when entering the system, you enter your username, password and symbols from the picture (captcha). Then, to move from section to section, an authorization code is used. But to confirm the payment, you need a mobile code, which comes through SMS messages.

Of course, such a security system was created in order to protect your personal account in the Internet Bank from outside encroachments. But after you enter all these codes several dozen times, the feeling that this was done for your good disappears somewhere :) Another disadvantage from our point of view is the too "confused" system for restoring access to the Internet bank.

To summarize:

Connection

1. Online connection - 2 points
2. Connection is carried out immediately - 2 points
3. Minimum connection time - 3 points

Convenience

1. To enter, you need a username and password, you still have to enter the characters from the picture - 1.5 points
2. A large number of transitions are required to complete transactions - 0 points
3. By default, there are no quick access buttons to popular operations, but if necessary, you can add them to "Own payments", and thereby get quick access to them - 1 point
4. The session password is needed to enter the system, it comes via SMS - 2 points
5. Convenience of working with ERIP. There were no problems. Plus there is a search by ERIP - 2 points
6. Password can be changed - 1 point

Payments

1. You can create auto payments - 2 points
2. There is a search for the history of payments, you can set the period for which the history will be shown - 2 points
3. There is a function "Arbitrary payment"- 1 point
4. You can add payments to "Own", create payment groups, assign names to them - 2 points
5. There is a function "Payment with one button"- 1 point

Translations

1. You can make transfers to cards - 1 point
2. A transfer in another currency is possible, but only if both cards belong to the same person - 0.5 points
3. The card number is enough to transfer - 3 points
4. High speed of translation - 2 points

Deposits

1. You can open a deposit "Above.net» - 1 point
2. You can replenish deposits (except for deposits in Russian rubles) - 1 point
3. Accrued interest or part of the deposit can be transferred to the card, if provided for by the terms of the agreement - 1 point

Loans

1. You can leave an online application for a loan - 1 point
2. Online - obtaining a loan is impossible - 0 points
3. You can repay loans - 1 point

Additional features

1. You can make an extract - 2 points
2. You can block the card online - 2 points
3. You can set limits - 2 points
4. Checks are kept. Any of them can be opened and saved to a computer - 2 points
5. You can enable / disable SMS - notifications - 1 point
6. You can order the card online - 1 point
7. There is no way to connect the 3-D Secure service - 0 points
8. There are courses, there is no information about the addresses of branches, information kiosks, ATMs - 1 point

Feedback

1. Provided 2 phone numbers of the Contact Center. In addition, you can chat with the operator of the Contact Center, as well as ask a question through the website (4 communication channels) - 4 points
2. The phone number of the cardholder support department is indicated (1 communication channel) - 1 point
3. The minimum waiting time for a response is 3 points

Personal opinion

1. Overall impression of use - 4 points

The result of testing the Internet banking system from Priorbank: 60 points out of 70 possible.

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Transcript

1 1 User manual Internet-Bank Prior Online mobile version "Priorbank" OJSC 2013

2 2 Contents 1. Purpose of the program and basic concepts Purpose Basic concepts and conventions Conditions for connecting to the Internet Bank Conditions for working with the mobile application Internet Bank Working with the program Procedure for connecting to the mobile Internet Bank system If you are a client of Priorbank OJSC and You have an Internet Bank connected If you are a client of Priorbank OJSC, but you have not an Internet Bank connected Information Login to the system Operation in the system Balance Card statement Payments Own payments Payment of any payment One-button payment Transfers Product name Deposits Credits Settings Completed payments Geolocation Logout Recover Password, A-code and Username ... 28

3 3 1. Purpose of the program and basic concepts 1.1 Purpose "Priorbank" OJSC presents the application of the Prior Online Internet-Bank service for mobile devices based on the Android and Apple ios operating systems. The Prior Online Internet Banking application allows you to perform the following operations: view balances and receive statements on all your accounts (current, deposit, credit, card); repay loans "Priorbank" OJSC; replenish deposits of Priorbank OJSC; transfer funds between your cards; pay for services: mobile and home phones, Internet providers and cable TV, insurance and security to pay for utilities throughout the Republic of Belarus using the system of the Single Settlement Information Space "Settlement" (ERIP), payment of an arbitrary payment; receiving information about the current exchange rates, as well as current news from Priorbank OJSC; search for ATMs and bank branches by their current location or address.

4 4 1.2 Basic concepts and conventions Bank - "Priorbank" Open Joint Stock Company. CBU Center for Banking Services of the Bank. Client is an individual who is a consumer of the Bank's Products. User A client who uses the Internet Banking Service. SDBO System of remote banking services of the Bank. Consists of services Prior Online Internet Bank, Prior Mobile SMS Bank, Prior Mobile + USSD Bank. Bank Products - a service / set of services of the Bank, constituting a single whole in terms of value for the Client and / or the technology of working with it by the bank (for example, current account, card - account for using a personal debit bank payment card of international payment systems MasterCard International, VISA International , loans using a credit bank payment card, loans, deposits, etc.). Internet Banking service on the Internet using the Bank's website at the address (hereinafter referred to as the Internet Bank's website). Secret parameters parameters required for the Client to obtain access to the Internet Bank (username (login), password, authorization code (A-code)). Username (Login) is a unique name for accessing the Internet Bank. Password is a secret sequence of characters defined by the Client for accessing the Internet Bank and used for its authorization. Authorization code (A-code) - an additional code for confirming transactions in the Internet Bank. Registered mobile phone number - a mobile phone number (MTS, velcom, life :)) registered in the SDBO to receive the M-code. Mobile code (M-code) - an additional one-time code for confirming transactions in the Internet Bank, which the Client receives to a registered mobile phone number via SMS (for MTS, velcom, life :)) or USSD message (for MTS, velcom). Agreement Agreement for the provision of remote banking services.

5 5 2. Conditions for connecting to the Internet Bank 1) When registering the Internet Bank, the Client must agree with the Offer Agreement provided to him on the Internet Bank website, the Rules for the provision of RBS services and Tariffs. 2) The Client, upon registration, independently sets his Secret parameters, manages his accounts and access to services. 3) The Bank provides access to the Internet Bank after user authorization. 4) In the absence of a Registered phone number to receive the M-code, the client can make active operations (associated with debiting funds from the account) only between their products: transfers from card to card, replenishment of deposits, repayment of loans. 2.1 Terms of work with the Internet Bank mobile application Applications can be installed on your mobile device through the Google Play and Apple App Store. To work in the mobile version of the Internet Bank, it is necessary that the mobile device is connected to the Internet and that you are a user of the Prior Online Internet Bank service (know your Login, Password, Authorization code to enter your personal account). If your mobile device runs on the Android operating system, then you need to go to the Google Play application store, type the word “priorbank” or “priorbank” in the search bar, select Priorbank System Technologies from the list of available applications and install it on your device. If you are the owner of a mobile device with the Apple ios operating system, you should perform similar operations, only select the Priorbank JSC application in the Apple App Store. Please note that Android and Apple ios applications are free!

6 6 3. Working with the program 3.1. The procedure for connecting to the mobile Internet-Bank system If you are a client of Priorbank OJSC and you have an Internet-Bank connected 1. Download the Prior Online Internet-Bank application to your mobile device. 2. Log in to the system using the secret parameters of the Prior Online Internet Bank. If you are a client of Priorbank OJSC, but you do not have an Internet Bank connected 1. Download the Prior Online Internet Bank application on your mobile device. 2. Using the application, in the "Registration" menu, fill out an application for connection to the Prior Online Internet Bank service. 3. Familiarize yourself with the Agreement, Tariffs, as well as the Rules for the provision of remote banking services and mark the sign “I agree with the agreement”.

7 7 4. Fill in the application for connecting to the Internet Banking containing the Password and A-code. When filling out an application, it is necessary to take into account: Fields marked with an asterisk are required. Password and A-code are entered in Latin letters and numbers from 8 to 16 characters. Lowercase and uppercase letters are different. Password and A-code cannot match. Password and A-code are case sensitive and keyboard layout sensitive. The phone number to receive the M-code must be a Belarusian operator - MTS, Velcom or Life :). Passphrase - when you call by phone, the Call Center Operator has the right to request a Passphrase. If errors occur when filling out the application, the program warns about this with messages next to each incorrectly entered field. 5. Upon successful formation of the application, you will see the following message: 6. Contact the nearest Banking Services Center "Priorbank" OJSC to obtain a Login to enter the system.

8 Information In the menu item "Information" you are given the opportunity to: Using the application visit: The corporate website of the Bank; Internet Bank website. Contact the Information Center on your question. Get acquainted with the capabilities of the application using the demo mode. Login parameters: Username: demo Password: demo Authorization code: demo Get information about the Bank

9 Logging into the system After connecting to the service and defining all the secret parameters, log in to the system. In the "Login" menu enter: 1. The username specified in the printed form of the application for connection; 2. Password. If mistakes were made when entering a name and / or password, the program will respond with the message "Invalid username or password". If you enter the Password incorrectly 3 times, access to the application will be automatically blocked for 15 minutes. After 15 minutes, unlocking will occur automatically. 3. After a successful login, you will see the products with which you can work in the application:

10 Working in the system To view the list of transactions, select the account you need. Invoices are displayed in the application depending on the number of customer products: 4 or less products, the “Products” tab; 5 and more products of the tab "Cards", "Deposits", "Credits". In the menu of card transactions, it is possible to view the balance of the selected card, card statements, make a payment or transfer. If it is a credit card, you can view the loan debt. Balance In the “Balance” menu you can view: the available balance of funds; card status; validity; information about the last performed operation.

11 Card statement In the "Card statement" menu you can view all transactions carried out on the card for the specified period:

12 Payments When you select the "Payments" menu item, you will be able to use a step-by-step wizard to make payments for services. The "Own Payments" branch contains a list of details of payments made by the client earlier. This thread was created for the convenience and security of payments in the SDBO. In the "Settlement System" (ERIP) branch, you can pay for any service from those included in the Single Information Space (ERIP). This system unites participants in the process of accepting payments from individuals in favor of service providers (mobile and landline communications, utilities, Internet, security, education services, etc.). Service providers provide information on personal accounts and debts to ERIP, and the Bank provides its customers the ability to make payments for all services included in this system. To make payments in the "Settlement" (ERIP) system branch, find the necessary service in the tree (among the republican or in the city). To pay, you will only need to know the phone number, contract or personal account and new meter readings (to pay for meter services).

13 13 When you select the "Payments" menu item, you will be able to use a step-by-step wizard to make payments for services. 1. Enter the Authorization Code; 2. From the list of services select the one you need to pay; 3. Select a service provider; 4. Enter your personal account number, payment amount;

14 14 5. Receiving and entering the M-code; (If the details of the payment being made are in the "Own Payments" list, this step is skipped) If you pay for the service for the first time, an SMS message containing the M-code will be automatically sent to your registered mobile phone number from the Bank (from 1211) and some details of the payment being made. For example: M-code must be received within 5-10 seconds. If the message does not come, request the M-code using the USSD command (for MTS and velcom subscribers) or SMS (for MTS, velcom, PRIVET and life :) subscribers). To do this, call * 212 * 99 # from your registered mobile phone number or send an SMS message with the text 99 to the number Enter the M-code from the message to confirm your payment.

15 15 6. Click "Pay". On the screen, you will see information about the executed payment, a check with payment details:

16 Own payments Each new payment in the mobile version of the Internet Bank must be confirmed with the M-code only once. Payment details, once confirmed by the M-code or made using mobile banking services (USSD-Bank or SMS-Bank), are saved in a special list "Own payments". Own payments also include transfers of funds between your accounts: Replenishment of your own deposits; Repayment of own loans; Transfers between your cards, including transfers by subscription. In the mobile version of Internet Banking for ios, you can edit the list of your own payments. You can remove unused payments from the list:

17 17 1. In the personal payments menu, click "Change"; 2. Mark the payments that you would like to delete; 3. Click OK. Payment of custom payments In the “Custom payments” menu, you can make a payment in Belarusian rubles for any goods or services, except for payments to the budget. To pay for an arbitrary service, you need to know all the details of the payee: UNP, name, Bank code, current account number. For making a payment for an arbitrary service "Priorbank" OJSC charges a commission in accordance with the current tariffs of the Bank.

18 1. In the “Custom payments” menu, enter the UNP of the organization-recipient of the payment; Enter the details of the payee; (The fields Beneficiary, Account, Bank Code and Purpose are required) 3. Enter information about the payer; (The payer's full name field is filled in automatically. If necessary, enter the data on your passport) 4. Enter the payment amount;

19 19 5. Receive and enter the M-code; 6. Check the entered data and click the "Pay" button. One-button payment. When you select the "One-button payment" menu item, you will be able to pay for several services at a time. The services available in the One-Click Payment menu are contained in the Own Payments list. 1. Enter the Authorization Code; 2. The system will provide you with a list of "Own payments". To make a payment, mark the services required for payment; 3. Enter the payment amount in the fields that appear; 4. Check the correctness of filling and click the "Pay" button.

20 Transfers 20 When you select the "Transfers" menu item, you will be able to use a step-by-step wizard to transfer funds from one bank card (debit) to another. 1. Enter the Authorization Code; 2. Select the card to which you want to transfer; 3. Enter the transfer amount in the currency of the card to which you wish to transfer funds; 4. Enter the transfer amount in the currency of the card to which you wish to transfer; 5. Check the entered data and click "Translate".

21 Product name In the "Assign a name" menu item, you can assign a specific name for each product.

22 Deposits When you select the "Deposits" tab, it is possible to view the status of the agreement (account balance or available amount) at the current moment, a list of all completed transactions, view account statements.

23 Credits When choosing the "Credits" tab, it is possible to see the status of the agreement (account balance, available amount and debt) at the current moment, a list of all transactions performed, view account statements.

24 Settings 24 In the “Settings” menu, automatic authorization is available when entering the system. Payments made In the “Checks” menu, you can view all your receipts for payments made in the remote banking system.

25 25 If you click on the filter for Android and ios, you can filter your payments and easily find the one you need. Set the search parameters: payment channel (Internet Bank, SMS Bank, USSD Bank); payment method; currency; service provider; personal account; amount; payment period. Click Apply. The system will display payments that meet the specified conditions.

26 Geolocation 26 Using GPS, the program will determine the user's location and display on the screen of a smartphone or tablet the location of the nearest ATMs and CBU Priorbank OJSC. It is possible to search using your current location. You can also set the search parameters yourself (city, street, house, as well as the search radius based on the specified parameters). If you click on the button for Android and for ios, the system will provide you with a list of ATMs and Central Bank of Ukraine OJSC found by the specified search parameters.

27 Logout To log out of the System, select the "Logout" item in the main menu with banking products.

28 28 4. Recovery of the Password, A-code and Username If you have forgotten your Password for accessing the Internet Bank, Authorization code (A-code) or Username (Login), you must fill out an application for restoring secret parameters. To do this, the user draws up an application on the Internet Bank website. All secret parameters of the User must be redefined, as when connecting to the service. In the menu of the Internet Bank website, select "Registration Center -> Application for restoring secret parameters": In the process of creating an application, the Client independently specifies a new Password and A-code that will be used to work in the Prior Online system. After filling in the details of the application for restoration of authorization parameters, press "Next" or press "Enter". Upon successful acceptance of your application, click the "Finish" button. If errors occur when filling out the application, the program warns about this with messages next to each incorrectly entered field. After filling out an application for restoring authorization parameters, contact the Central Bank of Ukraine with a passport. On the printed application you will find your new Login Username.

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They have the opportunity to access the Internet banking system, which will allow them to quickly, safely, and most importantly, "without leaving home" to pay for more than 56,000 services. To do this, you do not even need to contact the bank branch, it is enough to go through a simple registration procedure on the website www.prior.by.

You will need to enter passport data (namely, personal number, series and passport number), last name, first name, patronymic, email address, mobile phone and card number opened in. Then by e-mail you will receive the data required to enter your personal account. The detailed information requested during registration will only allow you to restore access to the system, for example, in the event of a password loss, and will also protect you more reliably from hacking. So, you now have the opportunity to pay for utilities through Priorbank's Internet banking.

The deadline for payment of utilities does not change from month to month - this is the 25th day. This will allow you to go through the entire payment procedure once, and then set up auto-payment of regular payments and forget about this obligation forever: just tick the necessary lines or add a new auto-payment specifying the amount and date of payments.

However, operations in which you enter meter readings yourself will still have to be done manually.

How to pay utility bills via Priorbank's Internet

Advantages of Priorbank's Internet banking when paying for utility bills

1. Priorbank's Internet banking allows making all mandatory monthly payments in 10-20 minutes without commissions;
2. When the transaction is repeated, all the details are filled in automatically, and it is also possible to enable auto payment;
3. Checks for all payments made are stored in the system, and you can always access them;
4. During business hours, you can contact an online chat with a consultant who will answer your questions.

Priorbank is a popular Belarusian commercial bank, which is a subsidiary of the well-known Raiffeisenbank. Like other modern financial institutions, the bank offers convenient methods of remote service: for individuals, as well as for legal entities, Priorbank has developed Internet banking systems.

Let's consider the possibilities of the Prior Online personal account, get acquainted with the instructions for connecting and using the service.

For individuals

Personal account for individuals Prior Online will help to save time on a visit to a bank branch. Access to Internet banking is provided to all borrowers and depositors, as well as to Priorbank's salary clients.

Internet bank is a convenient and safe financial instrument that provides an opportunity to manage accounts remotely.

Priorbank's personal account for individuals allows customers to carry out many operations.

• monitor personal accounts: view the history of transactions, current balance, download statements;
• manage deposits;
• make payments to utilities, mobile operators and thousands of other providers;
• repay loans from Priorbank;
• connect SMS-informing and mobile banking services to the card.

Video: Possibilities of Priorbank Internet Banking.

Internet bank connection

To register in the personal account of Priorbank, you should use one of several methods.

1. Connect the service at a bank branch.
2. Get access to the official website of the company.

Before connecting to the system via the Internet on your own, you should make sure that the client is the holder of a bank account with an actual phone number linked to it, since it is on the mobile that a special code is sent to activate the service.

Registration and login to your personal account

Let's consider the connection procedure step by step.

1. We go to the PriorBay website.
2. Select the "Internet Bank" menu item and press the "Register" button.
3. We fill out the form, where we indicate the passport data.
4. We activate the service by setting a password and a code for authorization.
5. We go into your personal account, using the ID number of your passport (11 digits and 3 letters) as your login.

The passport number is used only when logging into the Internet bank for the first time. In the future, the user has the right to change the login using the account settings.

To enter your personal account, you need to go to the main page of the Internet bank and enter your username and password in a special field.

Logging into the system is possible not only from a personal computer or laptop: the Internet bank can function on a phone or on a tablet.

To use remote banking facilities from mobile devices on iOS or Android platforms, you need to download the official application from the corresponding content store.

Restoring access to the Internet bank

The system provides a simple way to recover a password or an authorization code for access to the IB Priorbank for individuals. persons.

1. We go to the official website of the company.
2. We select the menu item "Activation and access" - "Restoring access".
3. We send a form with a request for password and code regeneration.

Payment for services in Priorbank

We will find out how convenient the function "Payment for services" is, using the example of instructions for repaying housing and communal services debts. To make a payment on utility bills, you just need to follow a few steps.

1. Choose "Payments" - "ERIP".
2. We are looking for our city.
3. Select the name of the service (for example, "Utility bills - payment for electricity services").
4. Enter the subscriber's personal account number and make the payment.

Attention! Payment for utilities via the Priorbank Internet is feasible only if you have an active debit account with a positive balance!

Internet banking for legal entities

For independent access to the accounts of the organization, Priorbank's clients can use a convenient Internet bank for legal entities, created as an alternative to the standard client-bank.

The service opens up wide opportunities for users:

• making payments, paying for services;
• viewing information on accounts, drawing up statements, keeping records;
• currency exchange, filling out and sending currency documentation.

Registration and Login

Before registering in the RBS system for legal entities. persons, you must select an account administrator. Next, you should fill out a special form available on the official website of Internet banking for organizations.

Attention! The form can be downloaded or filled out electronically for further sending to the bank.

With the completed form, you should contact the nearest branch of the Priorbank serving legal entities. The specialist will confirm the registration and provide the client with access for authorization.

Login to the system is carried out both from a computer and from mobile platforms with a special application (downloaded from content stores). For authorization, you must enter the username and password obtained earlier at the bank branch.

Video: Priorbank Internet Bank for Mobile.

Finally

A convenient and modern Internet portal differs from similar services in advanced capabilities. Logging into the system for legal entities can be done from mobile devices, and for private clients, the service can be connected outside the bank's office.

It is easy to understand those who prefer to pay for utilities and other types of services without leaving their homes. In such wonderful weather, it is better to spend your time walking in the fresh air, rather than queuing up to pay for electricity or services.

Infobank.by, within the framework of the Consumer Experience project, continues to test Internet banking from various financial and credit institutions. Today we will explore the possibilities of the service provided by Priorbank.

Login to the system

We will notify you of the results within three business days after we complete our investigation. If we determine that there was no mistake, we will send you a written explanation. If an error occurs, it will be corrected within one business day after the completion of the determination.

If you, or anyone you designate, commits any fraud or violates any laws or regulations. If any electronic terminal, telecommunication device, or any part of the electronic services of the online services of the online service is not working properly and you were aware of the problem when you started the transmission. If you have not followed the on-screen instructions for using online services correctly. If circumstances beyond our control prevent the transfer despite reasonable precautions we have taken.

In order to start using the "Internet-Bank" system from Priorbank, it is not at all necessary to go to the branch, registration can also be done on the website.

In order to register, you will have to enter a lot of your personal data, such as name, phone number, passport number, personal number, the last four digits of the card and some others.

Who can use

We had to go through this, to put it mildly, multi-stage and inconvenient procedure. After that, we have all the necessary login information.

We go to the main page of the Internet bank, and find sections for performing transactions, a chat with a contact center operator, phone numbers for communication with bank specialists, as well as exchange rates.

Now let's see what the sections on the main page contain.

Chapter "Payments" consists of subsections:

• Own one button
• New
• Arbitrary
• Setting up auto payments
• Customizing your own
• Receipts of payments made

I would like to point out one inconvenient feature of this Internet banking system. In order to move from section to section, we will need to constantly enter the authorization code, which is annoying :(

"Own payments with one button»Allow you to pay for several services from the list at once. If you want to add a payment to the list of your own, you need to check the box next to "Into own" when you make payment.

In subsection "New" you can pay for various services. If you have any difficulties with finding a service, you can use the filter.

Subsection " Arbitrary " allows you to create a payment using arbitrary details. Recall that for this you need to know the UNP and the beneficiary's account, his account number and the code of the bank in which he is served. The commission for such a transfer will be 0.5% (at least 5 thousand Belarusian rubles).

In the subsection " Setting up auto payments»You can set up a schedule for payments that need to be made regularly.

"Setting up your own»Is a service where you can assign a name to a payment, create a group of payments, delete from your own.

« Receipts of payments made»- analogue of the history of operations in other banks. Each of the receipts can be opened to view additional information and save it to your computer. If you need to find a specific operation, you can use the filter.

Behind the section "Payments" section follows «Translations". It allows you to transfer funds between your cards and the cards of other people. In the case when both cards belong to the same person, you will not have to pay a commission. If - different, the commission will be 5 thousand rubles. The minimum transfer amount is 5 thousand rubles.

By the way, you can make a transfer from a ruble card to a currency one, but in this case, both cards must belong to you. If the cards belong to different owners, it will not work to transfer from the ruble card to the currency card.

Next section "My products"Consists of subsections:

• Payment cards
• Contracts
• Electronic deposits
• Visibility setting

In the subsection " Payment cards»The maps you have are displayed. Using this subsection, you can carry out many operations with cards: generate a statement, manage limits, block a card, assign a name to it, and much more.

In subsection "Agreements" you will find information about your deposits and savings cards, if any, of course. With the help of this service, you can generate a statement, replenish a deposit, give it a name.

In the subsection " Electronic deposits»Contains information about the products you have opened. We do not have those. Note that using this subsection, you can open an electronic deposit "Above.net» .

By default, you see all your invoices and products. But if desired, in the subsection "Visibility setting" you can customize the display of only those invoices and products for which you want to see information.

We pass to the section " Filling in applications". The applications you have already filled out to the bank will be displayed here. Also, using this service, you can fill out applications:

• for card issue / re-issue
• loan and / or credit card processing
• to connect / disconnect SMS - informing

Chapter "Service Manager"Allows:

• Connect USSD and SMS-Bank services
• Change username and password
• Change authorization code
• Close / block access to Internet services, USSD and SMS-Bank
• Change the phone number to which the codes will be sent to confirm payments

Chapter " Appointment of visiting the bank " helps to plan and reserve the time of visiting the bank in advance. To do this, you must indicate a convenient time for you and the address of the bank's division.

In the next section “ my info»Contains current and archived messages of the bank, as well as information about you: your name, phone number, e-mail address, your number in the client register.

We have compiled a list of operations (if any) that will be considered when testing the Internet Banking service:

• Payment for mobile communication
• Internet payment
• Payment of utility bills
• Transfer from card to card
• Making an application for a loan
• Opening a deposit

Payment for mobile communication

To pay for the services of a mobile operator, you need to refer to the ERIP payment tree, which is located in the section "Payments"... The chain of actions is as follows:

"Payments" - "New" - "System" Calculation "- "Mobile connection"- choose an operator, for example, velcom - "velcom by phone number"

Unlike other transactions, you do not need to enter the mobile code when paying for the services of a mobile operator.
Operation completed.

Internet payment

To pay for the services of an Internet provider, we also need the Settlement System (ERIP):

"Payments" - "New" - "System" Calculation " - "Internet, Television"- then select the provider, for example, ACS AtlantTelecom - Internet

If you are a BYFLY internet user, the algorithm is as follows:

"Payments» - "New" - "System" Calculation " - "BELTELECOM"- then - city and region, for example, "Minsk" - "Internet (BYFLY, ZALA, Maxiphone)"

Enter your personal account number ...

A small digression. If you plan to make this payment regularly, check the box next to “ In "Own Payments"... This will save you time the next time you pay.

The ISP needs to enter the mobile code to confirm the payment.

Operation completed.

Payment of utility bills

Algorithm for paying utility bills:

"Payments" - "New" - "System" Calculation "- then select the city of residence, for example, "Minsk" - "Communal payments» - "Kv fee, water, other com services"

Enter your personal account number ...

After that, we confirm our intentions by entering a mobile code. Operation completed.

Transfer from card to card

As we said earlier, transfer from card to card can be done using the section "Translations"... To do this, it is enough to know the card number.

Enter the amount ...

The cards belong to different owners, so the transfer fee will be 5 thousand rubles.

To confirm the operation, enter the mobile code.

Making an application for a loan and opening a deposit

As already noted, through the Internet bank you can leave an application for a loan or credit card, as well as open a deposit "Higher.net".

Bank feedback

In addition, you can ask a question to the bank's specialists through the website.

I would like to note the high-quality work of Priorbank's specialists. All of the above channels answered all our questions. We didn't have to wait long for answers.

General impression

Overall, the impression is positive. However, some of the nuances left an unpleasant aftertaste.

For example, the need to enter an authorization code. Recall that when entering the system, you enter your username, password and symbols from the picture (captcha). Then, to move from section to section, an authorization code is used. But to confirm the payment, you need a mobile code, which comes through SMS messages.

Of course, such a security system was created in order to protect your personal account in the Internet Bank from outside encroachments. But after you enter all these codes several dozen times, the feeling that this was done for your good disappears somewhere :) Another disadvantage from our point of view is the too "confused" system for restoring access to the Internet bank.

To summarize:

Connection

1. Online connection - 2 points
2. Connection is carried out immediately - 2 points

Convenience

1. To enter, you need a username and password, you still have to enter the characters from the picture - 1.5 points
2. A large number of transitions are required to complete transactions - 0 points
3. By default, there are no quick access buttons to popular operations, but if necessary, you can add them to "Own payments", and thereby get quick access to them - 1 point
4. The session password is needed to enter the system, it comes via SMS - 2 points
5. Convenience of working with ERIP. There were no problems. Plus there is a search by ERIP - 2 points
6. Password can be changed - 1 point

Payments

1. You can create auto payments - 2 points
2. There is a search for the history of payments, you can set the period for which the history will be shown - 2 points
3. There is a function "Arbitrary payment"- 1 point
4. You can add payments to "Own", create payment groups, assign names to them - 2 points
5. There is a function "Payment with one button"- 1 point

Translations

1. You can make transfers to cards - 1 point
2. A transfer in another currency is possible, but only if both cards belong to the same person - 0.5 points
3. The card number is enough to transfer - 3 points

Deposits

1. You can open a deposit "Above.net» - 1 point
2. You can replenish deposits (except for deposits in Russian rubles) - 1 point
3. Accrued interest or part of the deposit can be transferred to the card, if provided for by the terms of the agreement - 1 point

Loans

1. You can leave an online application for a loan - 1 point
2. Online - obtaining a loan is impossible - 0 points
3. You can repay loans - 1 point

Additional features

1. You can make an extract - 2 points
2. You can block the card online - 2 points
3. You can set limits - 2 points
4. Checks are kept. Any of them can be opened and saved to a computer - 2 points
5. You can enable / disable SMS - notifications - 1 point
6. You can order the card online - 1 point
7. There is no way to connect the 3-D Secure service - 0 points
8. There are courses, there is no information about the addresses of branches, information kiosks, ATMs - 1 point

Feedback

1. Provided 2 phone numbers of the Contact Center. In addition, you can chat with the operator of the Contact Center, as well as ask a question through the website (4 communication channels) - 4 points
2. The phone number of the cardholder support department is indicated (1 communication channel) - 1 point
3. The minimum waiting time for a response is 3 points

Personal opinion

1. Overall impression of use - 4 points

Prior Online is a mobile version of the Internet Bank service for Priorbank customers.

The updated application with convenient functionality and interface allows you to easily monitor the status of accounts, replenish deposits, pay loans, make payments in the Settlement system (ERIP), transfer money from your cards to cards of any bank in Belarus, search for ATMs and bank branches.
The application allows you to set up auto payment, open a deposit or perform any other operation in a matter of minutes, saving time on visiting a bank branch.

Prior Online app features
● Auto payment. This service allows you to configure the automatic execution of payments and transfers on a schedule.
● Replenishment of the deposit.
● Transfer of funds from card to card. Through the Prior Online mobile application, users can transfer funds from their bank card to the cards of customers of any bank in Belarus.
● Payment on a loan, payments for mobile communications, utilities and other services, including through the "Settlement" system (ERIP).
● Checking the exchange rate. Currency quotes are updated in the app in real time. With Prior Online, the user will have access to an accurate and up-to-date exchange rate for the US dollar, euro and or Touch ID.

Mobile banking from Priorbank is an indispensable tool for those who keep up with the times and appreciate every minute on the way to success!