After how many days a domestic shipment starts to be tracked. Tracking of postal items: ZA287223375LV. The package has started to be tracked, but not sent

The national postal operator of the Russian Federation "Russian Post" accepts, dispatches and delivers postal items on the territory Russian Federation and other states. In the branches of this national postal operator, the sending and receiving of both domestic and international parcels.

If the sending of parcels and postal items is made within Russia, then the parcel is assigned a unique 14-digit identifier number consisting of numbers, and for international shipment it is assigned an identification number of 13 characters (numbers and letters of the Latin alphabet), similar to RA123456789RU.

Both numbers comply with the S10 standard of the Universal Postal Union and can be tracked by both the sender and the recipient of the mail item.

Russian Post tracking of postal items

Tracking of Russian Post works for both domestic shipments and international parcels, including EMS express shipments. Shipments within Russia have a tracking number consisting of 14 digits, the first 6 of which is the sender's post office index. Outgoing international shipments have a track number similar to AA123456789RU, where the first 2 letters indicate the type of shipment.

How to track a parcel on the territory of Russia?

It is easy to track the parcel in Russia. To do this, you need to know the tracking number of the parcel. At the Russian Post, you can track only 14-digit numbers of domestic parcels and 13-digit numbers international shipments.

Enter your shipment number in and our service will track your parcel at the Russian Post through the official website, as well as check all the necessary foreign websites of delivery services.

Russian Post tracking parcels by postal ID number

Postal identifiers are a special combination of letters and numbers that allow the postal service to uniquely identify a shipment. There are countless postal identifiers, but the Russian Post supports tracking only for two types, this is the international item of the International Postal Union, and the tracking of items within the country.

The identifiers of the International Postal Union parcels consist of 2 letters of the Latin alphabet, in which the type of shipment is most often encoded, followed by 8 digits and the last 9 digit is the checksum, in the conclusion there are 2 more letters, and this is always the code of the country of departure.

Shipments within Russia are assigned a 14-digit digital code, and the first 6 letters are the index of the post office from which the parcel or letter was sent.

How to find a parcel by tracking number of Russian Post

The parcel is easy to find by postal ID or tracking number. Domestic parcels consist of 14 digits and begin with the index of the branch from which the parcel was sent and looks like 39401900000000.

International incoming and outgoing parcels can be tracked by a special number accepted by the International Postal Union, it looks like Rx000000000CN. The first 2 letters indicate the type of shipment - registered or not, small package, parcel post, letter, then there are 9 numbers and the last 2 letters indicate the code of the country of departure.

Tracking ZA..LV, ZA..HK, ZJ..HK packages, shipments and deliveries

Shipments with tracking numbers of the form ZA000000000LV, ZA000000000HK - Simplified Registered Mail is a type of mailing created by Aliexpress in cooperation with Russian Post to reduce the cost of delivery of inexpensive goods with Aliexpress.

Shipments with tracking numbers of the form ZJ 000000000 HK- a type of postal items created by Joom Logistics in conjunction with the Russian Post to reduce the cost of shipping inexpensive goods with Joom.

Such parcels have only 3 statuses:

• Accepted at the post office
• Came to the place of delivery
• Received by addressee

Parcels are not tracked at all stages of the journey, but all important information is present. It is important for the buyer to know that the goods were physically sent and arrived at the post office, and the parcel will be found and issued at the post office by the number ZA..LV, ZA..HK.

Parcels are delivered to Russia by Latvian Post (ZA..LV) and Hong Kong Post (ZA..HK), but the goods themselves are in China, so it takes some time until the order is transported from the seller's warehouse to the Latvian or Hong Kong post office.

The service site weekly collects information on the delivery times of 1.5 million shipments and uses this statistics to predict the delivery time of a parcel in the cities of Russia with an accuracy of +/- 2-4 days.

How long is a parcel or letter stored at the Russian Post office or storage time?

The shelf life of postal orders and letter-post, which also includes international small packages, is 30 days. Other postal items - 15 days, unless a longer storage period is provided for by the service agreement postal service... Shipments marked "Judicial" are stored for 7 days.

The beginning of the storage period begins on the next working day of the post office following the day the item or postal order is received at the place of delivery.

After the expiration of the storage period, registered items (parcels, registered and valuable letters, registered and valuable parcels, registered postcards, EMS express items) are sent to the return address at the expense of the sender. If the sender does not collect the returned item during the storage period, the item is considered "unclaimed" and is stored for 6 months, after which it is destroyed

Receiving shipments by SMS code at the Russian Post without a passport

It is very convenient to receive items without a passport and filling out a postal notification using an SMS code. To do this, you just need to issue a simple electronic signature, at any branch of the Russian Post or through the State Services.

Thanks to this service, you no longer have to fill out paper notices and show your passport. When you receive a registered letter or parcel at the department, it is enough to give your surname or the number of the item, as well as the phone number indicated during registration. An SMS with a code will be sent to this number, which must be given to the operator in order to receive the shipment.

Receiving parcels at the Russian Post

Plain letters, postcards and small parcels are delivered to the recipient's mailbox.

The postman brings registered letters to the house and hands them over to the addressee against signature upon presentation of an identity card. If the addressee is not present, the postman leaves a notice in the mailbox and returns the letter to the department.

Parcels and other registered items can be collected at the branch or ordered home delivery.

To receive a shipment at the department, you need to present a notice (you can fill it out on the website) or a track number, as well as an identity card. Or connect a simplified receipt and confirm your identity with an SMS code.

If you do not have either a notice or a track number, upon presenting an identity card, you can ask the Post Office employee to find the shipment by the name and address to which it was sent.

Russian Post search for missing parcels

Check the status of your letter or parcel by tracking number. If there is no information on the status of the shipment, or the status has not been updated for a long time, your letter or parcel has not been delivered, and the shipment period has expired, you can initiate the search for the shipment.

To start a search, you must submit an application on the page pochta.ru/claim or provide at any branch of the Russian Post:

• an application to search for a shipment within Russia or an international shipment;
• a check issued together with the shipment, or a copy of it (the check is issued at the time of shipment);
• identification.

Applications for the search for domestic and international mailings are accepted within 6 months from the date of dispatch. Applications for tracing international EMS shipments are accepted within 4 months from the date of dispatch.

The application can be submitted by both the recipient and the sender or a proxy of one of them (upon presentation of a power of attorney).

The Russian Post informs about the search results by registered mail on mailing address, or by letter to the email address specified in the application.

The term for considering a complaint or claim and providing a written response is:

• 5 days for claims in relation to postal items and postal orders sent (translated) within one locality;
• 30 days for all other domestic postal items and postal orders;
• The term for consideration of claims for international mail can be from 30 to 90 days

In the event that the shipment could not be found, compensation is paid. The sender has the primary right to receive compensation, and he also has the right to refuse compensation in favor of the recipient or another authorized person.

Tracking Simple Small Packages

Small package is a small overseas parcel with unbreakable items. A customized small package, as opposed to a simple small package, has a tracking number for tracking. The track number of international shipments consists of 13 characters, it uses Latin capital letters and numbers.

Simple small packages are those that are accepted from the sender without a receipt and handed over to the addressee without a receipt. Simple items can be letters, postcards, parcels and "small packages" (parcels less than 2 kg abroad). Simple shipments cannot be tracked. Plain enveloped letters with stamps and postcards with stamps can be sent independently through the mailbox.

Duty free import

Records mention a system of messengers in the 10th century AD. Early letters were sent as a roll with a wax or lead seal; the earliest of these seals dates from 1079, and the governor Ratibor Tmutarakan is mentioned. The earliest surviving letter was sent in 1391 from La Tana (now Azov) to Venice

By the 16th century, the postal system included 1,600 branches, and mail traveled from Moscow to Novgorod in three days. In 1634, a peace treaty between Russia and Poland established a route to Warsaw, which became the first regular international postal route in Russia.

Using the Parcels application, in a few seconds you can find out the exact location of your parcel or postal item delivered by the Russian Post company.

After sending the goods to Aliexpress, the seller gives the buyer a track number, which can be used to track the movement of the parcel. And from this moment, inexperienced buyers begin the most nervous period of waiting for their purchase. During which many people regularly panic. One of the most common reasons for concern is when the tracking status of a package has not been updated for a long time. And with any minor delays in updating the tracking status of a package, many people panic. They are afraid of losing money, worried that the package will not arrive, and that they may need to do something urgently.

Let's take a closer look at what causes delays in updating tracking statuses, what delays are considered normal. And what to do if the status of the parcel is not updated for a long time.

Why doesn't it take a long time to update the tracking status of my parcel?

1. Information about the parcel has not yet entered the database of postal services and tracking systems for track numbers.

If you received a track number, this does not mean that your parcel has already arrived at the post office. On average, it is considered that before it begins to be read. Because first the seller will book the track number, then the courier picks up the parcel, and it goes courier service to the post office. Next, it takes time until the data on the parcel is entered into the tracking system. In this case, you do not need to do anything, just wait two weeks until the information about the parcel begins to be read.

2. The package started being tracked, but not sent.

It so happens that the first tracking status appears in tracking systems and on the Aliexpress website, indicating that the mail has received information about the parcel. This means that the seller booked the track number, but did not physically send the package. It even happens that at this stage everything stops.

3. Your track number is only trackable in China.

When ordering cheap goods, the parcels can go to you by courier companies or whose Track numbers are, in fact, the internal numbers of the waybills. And they are only tracked in China. After passing the border, your parcel will be assigned a new track number, with which it will go further. You, like tracking systems, will not be able to recognize it. And the latest tracking status will show the package has been sent to the destination country. There will be no further updates to the tracking system. Therefore, it remains only to patiently wait for the notification that the parcel has arrived at your post office.

4. The package is being imported.

Basically, the parcel import process is the longest stage. On average, it can last two weeks. But there are especially slow sorting points with old equipment or high load, in which parcels hang for a month or even more.

You cannot influence the speed of border crossing in any way. Since it is not known in which country it may be located. It can be marked as "Sent", but in fact it was placed in a container that is awaiting dispatch, and then it can lie in a temporary storage warehouse, waiting for its turn for further processing. Therefore, you need to be patient and follow the buyer's protection deadlines.

5. The parcel is stuck at customs.

There are situations when the latest status in the tracking of a parcel means that it has arrived at customs. And then the movement does not go. There may be several reasons for this. Firstly, there may be a heavy load at the customs office and the employees physically do not have time to process incoming parcels quickly. Secondly, the package may get lost at customs. If more than 2-3 weeks have passed since the day the parcel arrived at the customs, then you can call the required department yourself and ask the employees to find out what happened to it.

It should be noted that the speed of delivery of parcels is a seasonal phenomenon. If you made an order during the holidays (especially during), during or after the sale, then due to loads or a large number of weekends, the parcels will go slowly. Not only may the mail physically not work for some time, but also huge congestions are formed.

We also cannot influence this fact in any way. You just need to take this into account and calmly wait for the parcel to wait for its turn and move.

7. Delays in updates of tracking databases of some mail services.

Some e-mails are famous for the fact that the information in the databases is updated with huge delays. And the package may go far ahead, and the data about it has not yet appeared in the database. Or the buyer has already received the package, and in tracking it has not even reached the time of export. For example, this is very typical of the Estonian post office. And a common problem with China Post is that their server may be unavailable for a long period of time. Accordingly, there will be no status updates because of this.

8. Physical movement of the parcel.

At the very beginning of the package, tracking statuses may be updated frequently. And it seems that your product is moving from city to city, going through various stages quickly. And then, at the next stage, it hangs for a week. And all due to the fact that she is now physically sailing on a ship. And, sometimes, she needs to cover long distances by shipping. Naturally, this stage takes time and the next status will appear when she arrives at the next waypoint.

9. The package is lost.

And the last, rather rare case, when your package got lost on the way or was stolen. Many buyers are afraid of this very reason, as they believe that the loss of the package means the loss of their money. And what they need somehow. In fact, this is not the case.

What if the status of the parcel is not tracked for a long time?

N in fact, everything is simple! There are two options.

First- if there is no information about the track number, then in the first 10 days you just need to wait. And only then or.

Second - if information appears in the tracking statuses, then it is considered that the parcel was sent to you. And no matter what happens to her in the future, you will not be able to open a dispute until the delivery guarantee period (blue alarm) has passed. Therefore, seeing that your track is being read, just watch that your package does not go to another recipient and patiently wait for it. Experienced buyers on Aliexpress advise 5 days before the end of the buyer's protection period to extend the timer if the parcel is delayed somewhere in your country. Or, a couple of days before the end of the protection period, open a dispute that a lot of time has passed, and the package is still on the way. This will allow you to get a refund for the item not received. And it doesn't matter where and for what reason the package got stuck.

After the seller sends the goods, you will receive a notification in the mail that the package has been sent.

In the order itself, the status changes to "Order sent" and the track number of the parcel appears in the order details. In some cases, the seller additionally indicates a site for tracking this track. Many track numbers are well tracked on the Aliexpress website itself. Tracking statuses can be seen in the order details or through the "Check Tracking" button in the "My Orders" list. Some track numbers are not tracked on the Aliexpress site itself. It is better to track them on the order to which the order was sent or on the websites of courier companies. Or on sites providing. These services are more understandable for Russian-speaking buyers, as they are easy to use, convenient and the tracking information has already been translated into Russian.

When does the track number start being tracked?

Inexperienced buyers of Aliexpress try to track their track number in the very first days. And they are faced with the fact that it is not being tracked. Which worries them very much. But in fact, there is no need to worry here, since the standard track numbers begin to be read no earlier than 10-14 days after the parcel is sent. Therefore, experienced buyers, having received a notification that the parcel has been sent, count down 10 days from that date and until that moment they wait and do not worry.

10-14 days have passed and the track is not being tracked.

If more than 10 days have passed after sending the parcel, but the track number has not started to be read, then it is better to write to the seller and ask him to check the track. You can write like this:

Hello! The track number __________________ is not tracked. Check, please, where is my parcel.

The seller can:

1. See the error in the track number and send you the correct track.
2. Give another readable track. Since he did not have time to send the goods in time, so he first gave a fake track, he sent the parcel later, but forgot to give a new track.
3. He will write a letter stating that your product is very cheap and he sent an order without a track. But in order to register the submission on the site, he was forced to give you a false track. And he will ask you to wait for the package, since it is already on its way to you.

If the seller did not answer you within 5 days, or did not help in any way, did not clarify the situation, or wrote some kind of incomprehensible excuse, then you need to open a dispute.

How to open a dispute if the track number is not tracked?

In order to open a dispute, you need to go to this order and click the "Open dispute" link.

In the comments to the dispute, write something like this:

The track number is not tracked. The parsel was sent 15 days ago, but it is no tracking information.

For reliability, some buyers download a screen from the tracking service as evidence, where it is clearly seen that the track number is not readable. After clicking the "Submit" button, your dispute will be opened.

• 1. If the seller does not respond to the dispute within 5 days, the dispute will be resolved in your favor and the full amount will be automatically returned to you.
• 2. The seller may reject your offer and ask you to wait for the parcel for a while. Or give out a new track number and say that it will be read in 10 days. And it can even provide shipping documents. In general, experienced buyers do not cancel the dispute until the track starts being read. They are revising the dispute and again demanding a full refund. Or, they go to aggravate the dispute, having previously edited the amount of the refund.
• 3. If the track has started to be read, then the dispute can be canceled through the "Cancel dispute" button. If something goes wrong with the parcel, the dispute can be reopened.

The package comes without a track. What to do?

In the case when the goods are more expensive than $ 10, the sellers do not risk sending the parcel without a track. And we considered this case above. But if the product is cheap, then there is a high probability that your package does not come with a tracking number. Therefore, if you ordered cheap thing and the seller informed you that he sent the goods without a track, or issued a false track and a false tracking service, then there is a high probability that the parcel will reach you. You need to wait for the notification from the mail and remember about the buyer's protection timer. And open a dispute if the protection time is running out but the package is still in transit. Detailed information about what to do if the parcel is coming to you

To track your parcel, you need to take a few simple steps.
1. Go to the home page
2. Enter the track code in the field with the heading "Track mailing"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result is displayed.
5. Study the result, and especially carefully the last status.
6. The predicted delivery period, displayed in the track code information.

Try it, it's not difficult;)

If you do not understand the movement between postal companies, click on the link with the text "Group by company", which is located under the tracking statuses.

If you have any difficulties with statuses on English language, click on the link with the text "Translate into Russian", which is located under the tracking statuses.

Carefully read the section "Information about the track code", there you will find approximate delivery times and other useful information.

If, during tracking, a block is displayed in a red frame with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. Nothing, and nowhere. No way at all =)
In this case, you need to wait for a notification from your post office.

To calculate the delivery time in Russia (for example, after export, from Moscow to your city), use the "Delivery Control Time Calculator"

If the seller promised that the package will arrive in two weeks, and the package travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7-14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel "the item pre-advised"/" Email notification received "does not change for several days, this is normal, you can read more details by clicking on the link:.

If the status of a postal item does not change for 7 - 20 days, do not worry, this is normal for international postal items.

If your previous orders arrived in 2-3 weeks, and a new package has been traveling for more than a month, this is normal, because parcels go by different routes, in different ways, they can wait for sending by plane for 1 day, or maybe a week.

If the parcel left sorting center, customs, intermediate point and new statuses are not present within 7 - 20 days, do not worry, the parcel is not a courier who carries the parcel from one city to your home. In order to appear new status, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the decoding of the main statuses of international mail:

If, 5 days before the end of the protection period, the parcel is not delivered to your post office, you have the right to open a dispute.

If, based on the above, you do not understand anything, read this instruction again, and again, until you are completely enlightened;)

At the moment, in China and around the world, the coronavirus is actively spreading, for this reason air exchange and delivery are severely limited parcels goes slower than usual, but as of March 1, 2020, postal exchange has not been (completely) suspended with any of the countries.

Do not worry if the status of the mailing / order does not change for 1-2 weeks and is in the following state:

• Treatment
• Awaiting dispatch
• Shipped to destination country
• Export / Export of international mail
• Import / Import of international mail

P.S. Anything to add to this section? Write to [email protected] site

You are on the website tracking mailings "site" and must comply with the rules established by its Administration.

General rules of communication:

All members of this resource are prohibited from:

Moderators and Administration

1. Moderators monitor compliance with the rules.
2. The moderator can edit or delete any user post, if deemed necessary, without giving any reason.
3. The moderator can block or delete the Profile of a user who has violated these Rules, without giving any reason.
4. A moderator can block a user's profile for trolling visitors, Moderators, Administrators.
5. These actions can be carried out by the Administration.
6. The Administrator and Moderators have the right to solve a specific problem at their own discretion, if it is not reflected in these rules.

To track your parcel, you need to take a few simple steps.
1. Go to the home page
2. Enter the track code in the field with the heading "Track mailing"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result is displayed.
5. Study the result, and especially carefully the last status.
6. The predicted delivery period, displayed in the track code information.

Try it, it's not difficult;)

If you do not understand the movement between postal companies, click on the link with the text "Group by company", which is located under the tracking statuses.

If you have any difficulties with statuses in English, click on the link with the text "Translate into Russian", which is located under the tracking statuses.

Carefully read the section "Information about the track code", there you will find approximate delivery times and other useful information.

If, during tracking, a block is displayed in a red frame with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. Nothing, and nowhere. No way at all =)
In this case, you need to wait for a notification from your post office.

To calculate the delivery time in Russia (for example, after export, from Moscow to your city), use the "Delivery Control Time Calculator"

If the seller promised that the package will arrive in two weeks, and the package travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7-14 days have passed since the receipt of the track code, and the parcel is not being tracked, or the seller claims to have sent the parcel, and the status of the parcel "the item pre-advised" / "Received email notification" does not change for several days, this is normal, you can read more by clicking on the link:.

If the status of a postal item does not change for 7 - 20 days, do not worry, this is normal for international postal items.

If your previous orders arrived in 2-3 weeks, and a new package has been traveling for more than a month, this is normal, because parcels go by different routes, in different ways, they can wait for sending by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the decoding of the main statuses of international mail:

If, 5 days before the end of the protection period, the parcel is not delivered to your post office, you have the right to open a dispute.

If, based on the above, you do not understand anything, read this instruction again, and again, until you are completely enlightened;)

At the moment, in China and around the world, the coronavirus is actively spreading, for this reason, air exchange is strongly limited and the delivery of parcels is slower than usual, but as of March 1, 2020, postal exchange with any of the countries is not (completely) suspended.

Do not worry if the status of the mailing / order does not change for 1-2 weeks and is in the following state:

• Treatment
• Awaiting dispatch
• Shipped to destination country
• Export / Export of international mail
• Import / Import of international mail

P.S. Anything to add to this section? Write to [email protected] site

You are on the website tracking mailings "site" and must comply with the rules established by its Administration.

General rules of communication:

All members of this resource are prohibited from:

Moderators and Administration

1. Moderators monitor compliance with the rules.
2. The moderator can edit or delete any user post, if deemed necessary, without giving any reason.
3. The moderator can block or delete the Profile of a user who has violated these Rules, without giving any reason.
4. A moderator can block a user's profile for trolling visitors, Moderators, Administrators.
5. These actions can be carried out by the Administration.
6. The Administrator and Moderators have the right to solve a specific problem at their own discretion, if it is not reflected in these rules.