Execution of the contract for the maintenance of the CCT, the log of calling technical specialists and registration of the work performed. Frontol: errors occurring while working with the program and databases Eliminating errors while working on kkm

When carrying out monetary settlements with the population, the use of cash register with fiscal memory in not fiscal regime or with a failed unit fiscal memory equates to the non-use of cash registers. Pharmacies must check the health of the KKM at the technical service centers annually (in January-February). Not allowed for use in KKM pharmacies, which lack or damaged the seal of the central heating center, there is no manufacturer's marking or one of the means of visual control. The pharmacy is responsible for the application of faults in the KKM.

The fact that a pharmacy company has entered into an agreement with a TSC and regularly pays for work under this agreement cannot serve as a basis for releasing it from liability. The KKM is considered faulty, which:

a) does not print, prints illegible or incompletely prints on the check all the provisions stipulated by the Regulation on application of KKM requisites;

b) does not print, prints illegible or does not seal the control tape or other documents stipulated technical requirements to cash register and their fiscal (control) memory;

c) does not perform or performs with errors the operations provided for by the technical requirements for the POS printer and their fiscal (control) memory;

d) does not allow obtaining the data contained in the fiscal (control) memory necessary for the exercise of control by the tax authority;

e) applies applications that are not approved by the commission for use
use with a specific model.

The operating rules may provide for other malfunctions, in the presence of which these machines should not be used.

If malfunctions are found in the operation of the cash register, the cashier-operator of the pharmacy must perform the following actions:

Turn off the cash register;

Call a representative of the administration using the alarm installed in the cabin;

Together with a representative of the administration, determine the nature of the
serviceability;

In case of unclear printing of details on the check, non-release of the check or breakage of the control tape, together with a representative of the administration of the pharmacy, check the prints of the check on the control tape, sign the check (if the check did not come out, get a zero one instead), indicate the correct amount on the back (rubles in words) and after checking the absence of gaps in the numbering, sign the break points of the control tape;

In case of impossibility of further work due to a malfunction of the POS printer
the cashier, together with a representative of the administration of the pharmacy, formalizes the end of work on this cash register in the same way as at the end of the shift. In the Journal of the cashier-operator for this cash register, a note is made about the time and reasons for the end of work.

The director of the pharmacy, if it is impossible to eliminate the malfunction by the cashier, calls a technical specialist, making an appropriate entry in the call log and registration of work performed (form No. 30)

At the end of the repair, the readings of the cash and control counters are checked, and the casing cash register sealed. On the results of checking and sealing the casing of the cash register, an act is drawn up according to the form No. 27 with the participation of the director, cashier-operator, specialist of the Central Technical Service Center and a representative of the tax inspection.

Documents on the malfunctioning of cash or control counters and a conclusion on the suitability of an electronic cash register for further work or on sending it to a CSC for repairs are prepared by a programmer, while he fills out a passport for a cash register and makes appropriate entries in the log for calling technical specialists and registering the work performed.

Repair of KKM in accordance with the Regulation on the use of KKM should be carried out by organizations registered as a maintenance center. Wherein Maintenance and repair of the cash register outside the service center in which the cash register is registered are prohibited.

The procedure for the repair and maintenance of cash register machines is determined by the Regulation on the procedure for the sale, maintenance and repair of cash registers in the Russian Federation, approved. by decision of GMEC dated 06.03.95, protocol No. 2 / 18-95 (as amended and supplemented from 25.03.97, protocol No. 2 / 34-97).

All cash register machines are registered at the technical service center for service and repair. The center's specialists prepare the cash register for registration with the tax inspectorate, fill out the technical passport, check its serviceability, program the operation of printing on the check of the name of the enterprise - the owner of the cash register and its TIN, place it on KKM means visual control.

The technical service center carries out the commissioning of KKM, including their pre-sale preparation, de-preservation, adjustment, adjustment and incoming control functional characteristics; elimination of detected malfunctions, installation of visual control means of the central heating center, confirming the serviceability of a particular device, and also seals the device, draws up a technical conclusion and enters data into the passport of the KKM.

The TSC has the right to put on maintenance only those KKM, the models of which are approved for use by the GKEM, are equipped with visual control means of the general supplier, certifying their compliance with the models included in the State Register, purchased by the consumer in the TSC or from other sellers who have an agreement with the TEC for servicing the PFC ...

TEC has the right to transfer cash register machines for rent to enterprises and organizations that use them, with subsequent registration of cash register in the tax authorities by the specified enterprises and organizations.

Elimination of minor malfunctions when working on a cash register

In the event of a malfunction, the cashier is obliged to:

Turn off the CCP, call an administration representative, determine the nature of the malfunction

In case of unclear printing of the check details, check failure or breakage of the control tape, together with a representative of the administration, check the check imprints on the control tape, sign the check (if the check does not come out, it will receive a zero one), indicating the correct amount on the back. When the control tape breaks (ends), it must be refilled, the ends of the tape must be drawn. The break points of the control tape are drawn up in the same way as at the beginning and end of a work shift, but with an indication of the break time. The cashier is forbidden to work without a control tape or to glue it at the break points.

In case of impossibility of further work due to a malfunction of the machine, the cashier, together with a representative of the administration, draws up the end of work on the cash register in the same way as at the end of the shift, with a mark in the book of the cashier-operator. If it is impossible to eliminate the malfunction by the cashier, the administration calls the mechanic of the Central Service Center

A sudden stop of the machine is possible with the following errors in the actions of the cashier: double pressing of keys, overflow of the machine memory when entering the price of goods, violation of the sequence of data entry, the amount of cash of the buyer is less than the cost of purchases, etc. In such cases, it is necessary to press the "Reset" button, and the blocking of the machine is removed. If this operation did not bring the machine out of the blocking state, it is necessary to check whether the operation started is completed. If the machine has not returned to working condition, work must be suspended, call the administrator, formalize the end of work and call the mechanic.

Execution of a contract for the maintenance of KKT, a log of calling technical specialists and registration of work performed

Regardless of the method of purchasing the CCP, the organization is obliged to conclude an agreement with the technical service center. In the first case, this contract is concluded immediately at the time of purchase of the cash register; in the second, you will have to take the purchased cash register directly to the technical service center. In the third case, the purchase and sale of a CCP is often made directly through the Central Service Center, where the device was supplied for maintenance, but even if the cash register is sold by the previous owner himself, you need to make sure that there is a mark from the tax authority on the removal of the CCP from the register at the place of previous registration, as well as in the fact that an additional sheet has been drawn up to the passport of the KKT version in the form given in Appendix No. 8 to the GMEC Decision on KKM dated 04/18/2002 (protocol No. 2 / 67-2002), and the new owner will also have to conclude an agreement with the technical service center ...

The logbook for recording calls of technical specialists and registration of work performed is used in organizations in the following cases:

If it is impossible to eliminate the malfunctions by the cashier, the administration calls a specialist in the technical service center for cash registers (mechanic, programmer, specialist in electronics, control systems);

Conducting scheduled technical inspections by a technical service center specialist, including checking the state of the mechanisms of the electronic and software parts of the cash register, eliminating minor malfunctions.

The journal is kept by a specialist of the technical center, who makes notes about the work performed and is kept by the head of the organization or his deputy. A record is made in the journal about the sealing and the content of the stamp imprint. If it is necessary to repair cash control counters or the electronic part of the cash register, an appropriate entry is made and indicated to the management of the organization about the need to send the cash register for repair to the maintenance center. The corresponding record is confirmed by the signatures of the specialist of the technical service center and the person in charge of the organization on the acceptance of work on the repair of the CCP.

We all know that technology does not last forever. If you don't follow it, the device will become unusable in a few years. It is worthwhile to repair the KKM carefully, taking into account all the requirements, because this is an accounting technique, without it the outlet will not stand for a couple of days (of course, if there is only one cash register in the store).

We will tell you what to do if the cash register is broken.

The main reasons for the breakdown of the cash register

You can determine why the cash register is not working on your own. The main thing is to carefully examine the equipment. Or a service technician can do it for you.

Basically, cash register equipment breaks down due to the fact that:

Important: if you accidentally damaged the seal of the Inspectorate of the Federal Tax Service or the production label, contact the specialists! Such apparatus is considered broken and invalid.

Remember also: if the fiscal memory has been erased, then such damage may even be brought to administrative responsibility.

It is worth considering the operation of cash register equipment if it:

It prints the receipt and receipts incorrectly, or does not print at all.
The equipment does not turn off or turn on.
Information about the sale of an item is not saved.
Keyboard, printer stopped working properly.
Receipts are displayed, but without important information, for example, details.

Contact the specialists, they will help you set up the equipment or recommend how to properly remove the cash register from the register, and they will also choose the newest one for you. modern technology according to your requirements for work.

All the nuances of repairing a cash register in a central heating center - what to foresee and what to prepare for?

If you purchased a cash register at a specific service center, then you should contact the same organization for repair. If it does not work, then do not hesitate and call other specialists, for example - v.

The sooner you contact the masters, the faster the cash register will be repaired and the point of sale will begin to operate completely.

Remember the important nuances:

1. Repair cannot be carried out by a private master!

All cash register machines are serviced in the centers without fail. If you contact a private trader, then further problems with the equipment and its repair may arise, because it is not a fact that the master will have a license to carry out renovation works KKM and he was trained. What should the cashier do if the cash register breaks down?

Follow these instructions:

Report the breakdown to your line manager.
Try to fix the error with it yourself and solve the problem.
Contact the specialists of the technical service center if it was not possible to fix the POS printer.
Conduct a damage assessment with the foreman. After repairing the equipment, sign the Certificate of Completion of Services and other important documents. The specialist must indicate on paper the cause of the breakdown and the way to eliminate it.
When removing the seal from the device, be sure to contact the tax office with the documents: an extract that the cash register has been repaired, the conclusion of the master.
Obtain a tax permit to remove the seals. This must be done within 3 days!
Pay for the services of specialists.
After the permit is issued, you have 15 working days to bring the equipment into working order.

Of course, it is better to put the equipment in order in a few days in order to get the work done. point of sale... Experts will help you solve all the problems, please contact us!

Article 2 of the Law of the Russian Federation of 18.06.1993 N 5215-1 "On the use of cash registers in the implementation of cash settlements with the population", as well as clause 7 of the Regulation on the application of cash registers, approved by the Resolution of the Council of Ministers - Government Russian Federation dated 30.07.1993 N 745, the obligation was established to use only serviceable cash registers (KKM) when carrying out trade operations or providing services.
If a cash register malfunction is detected, the cashier working at the cash register must immediately terminate the trading operation or settlements for the service.
Further, if it is impossible to eliminate a small malfunction on your own, it is necessary to call a specialist of the technical service center with whom a contract for maintenance and repair has been concluded and make an appropriate entry in the logbook of calls of technical specialists and registration of work performed in the form of KM-8, approved by the Decree of the State Statistics Committee of Russia dated December 25 .1998 N 132.
The actions of the cashier in the event of malfunctions are also indicated in clause 4.5 of the Standard Rules for the operation of cash register machines when carrying out cash settlements with the population, approved by Order of the Ministry of Finance of the Russian Federation dated 08.30.1993 N 104.
The continuation of trade (provision of services) is possible with the help of another registered organization (individual entrepreneur) in the tax authority of the KKM, including rented from the technical service center, which has a reserve of KKM in accordance with clause 10.2 of the Regulation on the procedure for sale, maintenance and repair of KKM in the Russian Federation, approved by the decision of the State Interdepartmental Expert Commission of 03/06/1995 (protocol N 2 / 18-95).
S.V. Gladilin
Tax Service Counselor of the Russian Federation
III rank
23.08.2002
service delivery

When carrying out monetary settlements with the population, the use of cash register machines with fiscal memory in a non-fiscal mode or with a failed fiscal memory unit is equated with the non-use of cash registers. Pharmacies must check the health of the KKM at the technical service centers annually (in January-February). Not allowed for use in KKM pharmacies, which lack or damaged the seal of the central heating center, there is no manufacturer's marking or one of the means of visual control. The pharmacy is responsible for the application of faults in the KKM.

a) does not print, prints illegible or incompletely prints on the check all the details stipulated by the Regulations on the use of KKM;

b) does not print, prints illegible or does not underprint the control tape or other documents provided for by the technical requirements for the cash register and their fiscal (control) memory;

c) does not perform or performs with errors the operations provided for by the technical requirements for the POS printer and their fiscal (control) memory;

d) does not allow obtaining the data contained in the fiscal (control) memory necessary for the exercise of control by the tax authority;

e) applies applications not approved by the commission for use with a specific model.

The operating rules also provide for other malfunctions, in the presence of which these machines should not be used.

In the event that malfunctions are found in the operation of the cash register, the cashier-operator of the pharmacy must perform the following actions:

Turn off the cash register;

Call a representative of the administration using the alarm installed in the booth;

Together with a representative of the administration, determine the nature of the malfunction;

In case of unclear printing of details on the check, non-issuance of a check or breakage of the control tape, together with a representative of the pharmacy administration, check the check imprints on the control tape, sign the check (if the check did not come out, get a zero one instead), indicate the correct amount on the back (rubles in words ) and after checking the absence of gaps in the numbering, sign the break points of the control tape;

In case of impossibility of further work due to a malfunction of the cash register, the cashier, together with a representative of the administration of the pharmacy, draws up the end of work on this cash register in the same way as at the end of the shift. In the Journal of the cashier-operator for this cash register, a note is made about the time and reasons for the end of work.

The director of the pharmacy, if it is impossible to eliminate the malfunction by the cashier, calls a technical specialist͵ by making an appropriate entry in the call log and registration of the work performed (form No. 30)

At the end of the repair, the readings of the cash and control counters are checked, and the casing of the cash register is sealed. On the results of the inspection and sealing of the cash register casing, an act is drawn up in the form of No. 27 with the participation of the director, cashier-operator specialist of the Central Technical Service Center and a representative of the tax inspectorate.

Repair of KKM in accordance with the Regulation on the use of KKM should be carried out by organizations registered as a maintenance center. At the same time, maintenance and repair of the cash register outside the CSC, in which the cash register is registered, is prohibited.

The procedure for the repair and maintenance of cash register machines is determined by the Regulations on the procedure for the sale, maintenance and repair of cash registers in the Russian Federation, approved. by decision of GMEC dated 06.03.95, protocol No. 2 / 18-95 (as amended and supplemented from 25.03.97, protocol No. 2 / 34-97).

All cash register machines are registered at the technical service center for service and repair. The center's specialists prepare the cash register for registration with the tax inspectorate, fill out the technical passport, check its serviceability, program the operation of printing on the check the name of the enterprise - the owner of the cash register and its TIN, place visual control devices on the cash register.

The technical service center carries out the commissioning of KKM, including their pre-sale preparation, de-preservation, adjustment, commissioning and incoming control of functional characteristics; elimination of detected malfunctions, installation of visual control devices of the central heating center, certifying the serviceability of a particular device and also seals the device draws up a technical conclusion and enters the data into the passport of the cash register.

The TEC has the right to put on maintenance only those KKM, the models of which are approved for use by the GKEM, are equipped with visual control means of the general supplier, certifying their compliance with the models included in the State Register, purchased by the consumer in the TEC or from other sellers who have an agreement with the TEC for service KKM.

The TEC has the right to transfer the cash register for rent to enterprises and organizations that use them, with the subsequent registration of the cash register with the tax authorities by the indicated enterprises and organizations.